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November 2023 by Whitney A.
I literally do not think I've met a more miserable front desk person in my entire life. It was comical that he looked and acted so miserable like he didn't want to be there that it threw me for a loop and I couldn't remember why I was there. I genuinely feel bad that he has to live the life he does because he HATES life. Not the person I would put my customer facing area. Highly recommend you avoid this location as they hate their jobs and it SHOWS!!!
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October 2023 by Brian L.
I don't usually have a problem with this location, but this time was different. It's my fault for not double checking over THEIR WORK, but I got charged $173 for only going 20miles ( they claimed I drove 70m ) and returning it at a quarter of a tank ( they claim it was just slightly under half a tank ) but I can promise on the good Lord himself what they claimed is false. I asked the guy nicely if there was anything I needed to do after returning the truck and he stated quote "Nah, don't worry about it; I'll take care of it" but let me assure everyone reading this now. Worry about it. They will take care of "it" , but not YOU. Make sure to take pictures of gas and mileage because they'll scam you if you don't and claim "this is what you did" . 70miles would be driving from their location to COLUMBIA. I only had the truck for a couple of hours. I literally drove from their location to a house on South Tryon and 160 ( only 6.5m away ) to a Ballantyne location ( 8.2m away ) back to their location ( 3.4m away ) and claimed I drove 70m and charged me for the gas and mileage. I'm honestly heated about their nonchalant ability to lie and scam someone out of their own pockets.
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October 2023 by Forest S.
I didn't hate it, but it wasn't the best moving truck I've rented. I couldn't drive faster than 75mph through the neighborhoods with my truck. It didn't handle speed bumps well either. Might've popped a tire or two. They really should upgrade their trucks. But shout out to Henry for being so understanding through the whole experience. My next move is planned to January and I'm headed to Iceland. Can't wait to work with you guys again. Thanks for the mediocrity.
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July 2023 by Esto R.
Terrible service!!! worker threatened to hit me because she got checked for being passive aggressive and being inpatient anyways don't go here she will try to fight you.
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April 2023 by Mechell B.
It seems as if this Uhaul goes through a tremendous turnover and while I have had Great customer service back in the day, I have also had horrible customer service but WAIT!!!!!!! It's back to great again!!!!! So not sure how long this current GM (Zell) has been there but he is AWESOME! He was very pleasant to other customers while I was there. He was also very accommodating and made funny jokes while answering the phone when other U-haul locations called in. He was very patient, didn't seem like it was a bother to go get the vehicle, and was very receptive when I spoke with him about my rental. Keep him people if you want your reviews to go back to being Great! I always appreciate Great customer Service and look to that as my first indication of a business's performance. Thanks, Zell for showing customers that good customer service still can exist and that listening to a customer, right or wrong, makes an impression. I watched him listen to another customer and was proud to see him represent kindness in this day and age.
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February 2023 by Michelle S.
I reserved a van and dolly but was rudely informed that they didn't have any dollies available when I arrived. The staff is abrasive, dismissive and overall rude including using foul language around customers.
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January 2023 by Lenny L.
Really bad customer services The man was very rude. I rather go the extra miles to the independence location, better service.
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December 2022 by Alex A.
Absolute clowns. Tried to scam me out of $30 by claiming I under fueled the returned truck. Luckily, I had a video proving that I returned the truck with more fuel than when I received and so the weasels were forced to return my money back. However, when they returned my money, they "mistakenly" shorted me two dollars. This location and Uhaul as a company are absolute abortions. Do business with anybody else but them.
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March 2022 by Ana A.
Well everything was great until they charged me for a dolly and furniture pads that I did not order. The dolly and furniture pads were not even on the cargo van they just charged them. I had to call customer service for someone to help me return this money to my card. The company has no fault at this, the employee who charged this extra stuff does.
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May 2021 by Becky E.
This location should be shut down!!!! I rented a 20 ft truck and car tow. First I try to load my 2020 Jeep wrangler with all standard features. The tire straps would not fit over the tire... not even close. I drive back to the uhaul location because trying to get someone on the phone is impossible and she measures the straps of other tow units. They are all the same. If you are going to say yes it can haul a Jeep Wrangler then it should fit. Fortunately a police officer was able to help. He said let the air out of both front tires. This was far from ideal but I had no other option. Second MAJOR problem.. About two hours in to the 18 hour drive I had to Texas the truck began to have a very bad shake. After about 4 hours it was almost to a point where it was uncontrollable. I pulled over and spent an hour on the phone trying to get the issue fixed. I was able to get to a mechanic and was told BOTH front tires were completely warped. The drivers side so bad that at any moment I could have had a blow out!! Having a blow out doing 55 mph pulling a jeep would have more than likely caused an accident that I would have been killed!! Third problem.. On the second day after two hours of delay dealing with the truck and being waaaayyyy behind schedule the car tow blew out two tires!!This was the worst experience I have ever had with a move and I have moved a lot!! The simple fact that this location blatantly let equipment leave the facility in that kind of shape that could have caused a serious accident and possibly killed myself and my dog is completely unacceptable!! I have made several phone calls to the location and Uhaul.. I received one phone call from an Employee and an email from the Manager at the location named Chuckie Barner saying he was SORRY for the issues!! SORRY.... sorry does not cut it!! You Chuckie put my life and many others lives in danger by letting that faulty equipment even leave your store. Please don't ever rent from this location or you basically are putting your life at danger!!
