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March 2024 by Heidi Ponder
I just left after feeling extremely uncomfortable. Someone needs to let the receptionist know at the front that while she’s whispering about the clients they can hear her……. Mr. Bill was extremely nice. However the front desk lady might need to look for other opportunities. She doesn’t represent this company very well at all. I know myself and I’m sure the young lady standing beside me. Also waiting, did not need humiliating comments made about us.
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February 2024 by Tom A
Expensive $300.00
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February 2024 by Charlotte Morrison
Great experience Athena Miller was a huge help
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February 2024 by Kyle Smith
Great experience after a slight wait wonderful customer service
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February 2024 by Mikey Lewis
I use H&R block every year. They make it so easy and got me the best return.
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March 2023 by Larry Wiggins
Good but costly for the time spent there
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March 2023 by Sophia Parker
My Tax preparer Alan was pleasant to work with. I came in looking for the proper help with my taxes because I don't know how to do my taxes alone. I unfortunately couldn't finish with this place of business due to feeling uncomfortable with the outcome it came to in the middle of filing. My preparer had assistance come over and try to help with what my concerns were. I was then talked to very ugly by a dark haired female manager of this office. I didn't get her name. She was very loud. She was talking down to me and exposing my sensitive information very loudly in a manner inappropriate for a professional place. I'm very disappointed with her bedside manner. I will be in touch with corporate to complain about her and her breaking the law with my information where the entire office could hear. She was later rude to the front desk receptionist for playing light music for the waiting area. I will be spreading the news about her to locals. I have used H&R for many years now and I will be using a new tax service. Do not go here for your taxes. There's small business to support who will treat you with so much more respect than what I received here!
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March 2023 by jaybirdword
David Edwards goes above and beyond for his customers satisfaction, awesome man!
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February 2023 by Rachel Mark
Ask for Tab. She is the best and explains in detail any questions or concerns you may have.
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May 2022 by Chris Johnson
Bill Carter was great and a huge help with filing, Judy on the other hand…. Be prepared to be hung up on, talked to like garbage, then told “not my problem” when I had a simple question as to why I was charged twice for services.. now, I’m involved in a huge web of I don’t knows and maybes, only to still be without the money… after a pleasant and easy going experience thx to bill, Judy had to go and ruin it. There’s always one of them, and I think I found her... don’t swipe your card if she’s on the other side. Beware..
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May 2022 by Tracey Ayers
The staff of this office is so friendly. They got us in right away to file our taxes. Ms. Davis was very efficient and answered all our questions. I definitely recommend this H& R Block office for all your tax needs.
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May 2022 by Samuel Bradley
Mr. Carter did my 2016/2017 taxes. Found out last year that he did not file my NC taxes but instead filed it in TN even though I specifically provided my NC living address and specified I lived solely in NC.After 5 months (and still counting) of going back and forth with the NCDOR, ended up having to pay over $6,000.00 dollars because of his mistake. I have since then done my own taxes with no problem and will never use a tax service unless I end up owning a business.Its been a very strenuous and unpleasant ordeal. I called the office multiple times and they and Mr. Carter has done their best to push me aside, hence why this has been solely my battle. Be warned, if a huge mistake occurs from the tax "experts," it will be at your expense.
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May 2022 by Jen w
David was very thorough and helpful. Will see him again.
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April 2022 by Debbie Williams
Jolene is very knowledgeable & thorough. Nice personality.
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March 2022 by Shelby Moody
Kathleen was wonderful, she helped us in so many ways.. Thank you so very much !
