-
July 2023 by Lucy P.
I didn't catch the name of the staff member who assisted me today, but she was amazing! Very friendly, patient, and made the mailing process super smooth. There was a long line but it moved quickly. Nicest service I've ever had at a postal office.
-
June 2023 by Winnie W.
LOVE this post office! Staff are friendly, helpful and super efficient here. There is often a short line here but the line moves quickly. And the staff are all really nice and helpful. Thanks i!!
-
December 2022 by Elena K.
If you're coming on a Saturday, be aware that they do close a bit early. I stopped by at 1:30 PM, which was exactly 30 minutes before closing time. There were four people in line in front of me and the line went extremely fast. One cool thing that I noted was there was a customer who spoke Arabic and the representative from USPS pulled out her phone and got Google translate going and was able to ask her the questions that she needed to help her. Great customer service. Excellent location. It's very small but service is always friendly and quick.They also sell gift cards here in many different denominations. Including visa gift cards.
-
June 2022 by Peter N.
This United States Postal Service store is currently one of the best in the area. Never had a single issue with anything there! Staff members that are friendly and have positive attitudes. Not like the majority of USPS facilities at all. Most of the time, there is not much of a wait, and it is important not to let the attitudes of some of the area's customers affect you. The USPS staff who assisted me were, without a doubt, some of the most helpful and diligent people I've ever had the pleasure of interacting with. The line can grow quite long, but this is a very popular area of the city (near downtown). While I wait in line, I can see that they are working as quickly as they possibly can. To tell you the truth, the location is somewhat modest, but they do provide a wide variety of greeting cards, boxes, and other shipping goods.
-
March 2022 by Alex C.
USPS is just fine. Like a cheap UPS. Friendly helpful staff. I have to pad this review with more words. Well done Yelp.
-
December 2021 by David E.
Mailing my son major David Ewing somethings my box had a little bulge in it flat rate mailed something a few months ago it had a little bulge in it no problem this time has a little bulge to it because it's a long box she says you can mail it it has been mailed by weight flat rate boxes are flat rate 75 pounds max since when does the postal person stands behind the counter tell you can't mail it took it to Walnut Creek post office this is the second time this is happened to me in Walnut Creek put the stamp on it and said thank you very much I told him thank you very much it's nice to have people that are common sense behind the counter PS it only took me five minutes I waited in line for a half an hour at Pleasant Hill that place s- -- -- -- !!!!!!! Package was for my son that is in the army it seems like Postal Service don't give a hoot about are military personnel
-
March 2021 by Denia S.
Asked for two day delivery on an envelope... just looked at receipt and it is 7 days delivery. Thanks for nothing. It was a guy. However, I have been helped by a wonderful woman before with an odd name.
-
September 2020 by Isabella D.
I just had the pleasure of dealing with Marcella, she gave me all of my options for sending out my letter with a tracking number. She was so kind and patient. Throughout the process she explained that I am covered for up to $50 if the letter was lost and printed the receipt to show me my tracking number. She's awesome!
-
January 2020 by paul k.
There's an African-American lady that works there by the name of Yvette. SHE'S AWESOME. She knows how to move the line and is knowledgeable! She usually knows the question you are about to ask and reassures you with the right answers and procedures. Any company would be happy with her as as an employee. I've seen her diffuse situations with rude customers and by the end.. they are fans too. She's mamma bear to me! Love her!
-
January 2020 by Mark A.
I've been using this location for all in-person transactions for 10+ years. I like it because it's small and kind of tucked away. Overall they do pretty well. The people working there have been mostly helpful and pleasant. Today I went in with a box and a pre-paid label for a return. All that was required was a couple strips of tape for the lid and label. They refused to use their (apparently) precious and rare packing tape to seal it up. My only option was to purchase an entire roll from them. In my opinion, when the US Post Office gets this petty with supplies, they're forgetting the final word in their official agency title: SERVICEYou guys may want to keep in mind that without your customers, you have no reason to exist. Just my opinion.
-
December 2019 by Pat C.
I loVe this branch of USPS. First of all it is super easy to park and there is the one reason why this branch is great : the staff. They are just so attentive and helpful. They give you advice on the best product available and actually put to shame UPS stores where staff dont't have a clue what their doiNg and certainly don't care much.
-
October 2019 by Greg C.
Fantastic customer service! Everyone was very nice and went out of their way to be helpful!
-
July 2019 by Shannon J.
The people at this location are terrific. I always bring in big stacks of boxes and tons of envelopes and they are always very helpful. I wish all of the other post office locations were staffed with such awesomeness
-
November 2018 by MR. R.
Went to this specific location since I needed to send two letters to people in Pleasant Hill. So, I mailed it from Pleasant Hill to Pleasant Hill.One never received the letter. The other one I paid over $6 for tracking and was told it would be there the next day. It has been a week and it is now in Sacramento! WT?I called USPS and they said a supervisor will get back to me in 2-3 days. :(I'll be stopping by in person tomorrow.
-
August 2018 by Kevin C.
I was sitting outside waiting for my wife and the woman who came out to get the American Flag just bunched it up like an old bath towel. Simply unacceptable.
