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February 2024 by Debbie Johnson
We took our pit to Brown Creek and she was in kidney failure . They said there was nothing they could do to help her . So they had to put her down. They have us all the time we needed to say goodbye. It was hard bc she was so lovable . They have a great team and doctors! Highly recommend them!
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February 2024 by Jonathan McKinnon
Went there today (2/15/24), because my Monroe clinic had no appointments available until next week.My dog got cut on her left cheek by barb-wire in the woods and the wound was not healing quickly. I had been told that Brown Creek accepted walk-ins.We checked in before 2pm. I waited, waited and waited. No one gave us any updates or came to check on us. At 4pm, I had, had enough of waiting and decided to leave.I do not know about pets with appointments, but walk-ins get terrible service.When I was driving back to Roughedge they called my spouse about 4:20; that would have made it about a 2:45 minute waiting time.I hope I don't have to visit this place in an emergency with my pet.
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February 2024 by Carol Ann Carroll
They took the best care of my sweet pup, Chubbs!!!
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February 2024 by Laura Young
I have been going here for about 10 years. It's worth the drive from Monroe. Afternoon appointments are the best.
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February 2024 by Carolina Mijangos
I go here for basic checkups and vaccines for my daisy. They have been so kind every time I go. Highly recommend.
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February 2024 by Debbie Medlin
We drive from Indian Trail to Polkton for our fur babies to get the best treatment at the most affordable price.
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February 2024 by Skye Harry
Vet and behind the front desk staff was lovely. So sweet and helpful.
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February 2024 by Julie Church
Friendly environment, excellent pet care
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February 2024 by Tee Ray
Been going here since they opened. I've always had cats and dogs. One complaint I have it that when a person is faced with putting their pet to sleep you have to pay $40 extra to be with them when they pass. This should be against the law. Not everyone has extra $.
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February 2024 by Sherri Gaddy
I can't get anyone to answer the phone.
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November 2023 by Lillie Moore
This place cares so much about animals. I would recommend this place over and over again just knowing how much passion every single employee has for our pets.
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November 2023 by Salena Dalerio
The staff is very compassionate and wonderful. Always able to get our fur-babies taken care of. Had to bring our old boy in and they were so caring given the situation. Highly recommend.
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November 2023 by Jay Ayers
Thank you to all the staff who make this a great place to bring our animals!
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October 2023 by Darlene Watkins
My dog's untimely death was caused by an incident during boarding. I got a call from them Monday that a vet tech had found him in distress. I had just taken him for his check up a few weeks ago and told the vet his sugar had been dropping as low as 38 but it came back 70 her blood test so she said she was not worried about it. Last year I told them he had been slobbering more at his physical but he was given a clean bill of health. I talked to them 3 times about the importance of him being given the can food, syrup, and cookies I sent with him to keep his sugar up, and was assured I had nothing to worry about. They told me they did not have a freezer to store the food i made for him at home. On Monday about 6 pm they called and said they found him in distress, his blood sugar was 21, and he was having a very hard time breathing and he may not make it through the night because no one is there at night. We left our vacation early the next morning and picked him up. He walked into boarding, and came out strapped to a stretcher and was panting every breath. He was unable to walk, move his legs, or roll over. I became very upset, but was told the things I was saying were unnecessary by a staff member. We got him home where he continued to show no improvement. I had to roll him over so he could eat. We took him to another hospital yesterday and was advised that he had a lot of fluid in his abdomen and probably had cancer. They said it would be best to put him to sleep that all that had happened had probably exacerbated his unknown to us condition. They looked in disbelief that they sent him home like that. So I had to let my bestest good, good boy go. I am still so upset that they let this happen to him. I have taken my animals there since they first opened. My account number shows I was one of the first 100 to come there. I thought, and was assured, this would not happen. Secondary to losing what was priceless, my precious Toddy, what they neglected to do cost me about $700 as a result of this. The place is gone down hill and compassion has gone out the door. They left him in distress by himself over night after this happened due to their negligence. They put in back in stressful boarding instead of keeping him on the hospital side. Half the time they won't even answer the phone . I can't imagine what my dog had to endure while he was there. I have spent many thousands of dollars down there over the years but I will never spend one thin penny there again. Since sharing my story many others have come forward to say the same type of thing has happened to their animal in their care. Looks at their reviews on their Facebook page.
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October 2023 by George Rodriguez
Picked up my mother-in-law's pet that was boarded for the week. There were plenty of people picking up pets. The receptionists made the waiting time short as they called you up , got your pets name, and gave the name to the vet techs. The vet techs brought out Maggie in no time. The lobby is huge, with plenty of room in the waiting room for clients and their pets.
