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February 2025 by Cezette barnes
Excellent service - prompt, considerate, very polite and eager to explain and answer questions, very professional. Very pleased with the quick response to our needs. Thank you so much.
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January 2024 by John Wheeler
They are always helpful when i call!
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January 2024 by Mike C.
JT Jones....just do not use these people. They brag that they don't follow NC State or FEMA codes about anchoring tanks in a flood zone, and they failed the NC State inspection thanks to not following it at install. So, what do they do? After a failed attempt to pretend to anchor (not to code, again) they had to come back and dig up the tank to re-bury and anchor properly. Rather than do the job right, they destroyed my lawn in the process and are ignoring any suggestions that they are at fault and should repair it. So...if you want to deal with the irresponsible sort that cannot do anything right, JT is for you. Me, I'd rather have 3 monkeys try to do it. They at least won't cost you a couple grand minimum in damages to your lawn. No inspection done at install that they can show, failed their repair "attempt," brag they don't follow code directly to me, and won't respond to a State Attorney General complaint either.
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November 2023 by Nick Swenson
Really great customer service and fair pricing. We probably called 5 different propane services and they were the only ones who reliably picked up the phone. We placed an order to have our tank filled and they were onsite the next day. Hard to beat that!
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October 2023 by Walt Hampton
Prompt and professional service and excellent communication thanks to Heather. Highly recommend.
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February 2023 by Nancy Sartin
Waited over 4 weeks for delivery, called 3 different times advised should be this week will call when coming, that they were a driver short. Left a message on voice mail to cancel order. After order was cancelled , they decided then to deliver with no call letting us know that the were coming. As others have stated in their reviews lack of communication and customer service...try another company
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November 2022 by John H.
called 3 times over 3 weeks or more for gas delivery.they installed and i lease my gas tank from them.No gas delivered or any time given when they would deliver! don't waste your time.
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October 2022 by Donna F.
I just called the office to schedule a service appointment and the receptionist could not focus enough to have a conversation with me. I definitely will not be giving my business to this company. They are not professional at all.
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May 2022 by michael Devine
I pay every year to rent a large propane tank. Recently paid the rental for the large tank, paid to have it filled after the winter. Today I noticed my propane tank had been replaced with a tank that was 1/2 the size of the tank I rented and just filled.So Jt Jones stole my propane. Shorted me on the tank rental. All with no notice.Do not use this service. Many better options.Update: when I called the company regarding my concern they basically told me I rented my tank, so they could do whatever, whenever they wanted. When pressed about the propane removed from the larger tank, they said they would issue a credit. I requested that they refund me the money I had already paid. They said they wouldn’t do that. The person from Jt Jones finished the call by saying they would be out to remove the tank. So bottom line: I paid for a service (tank rental) of a certain size. Paid to have the large tank filled.JT Jones entered my property (trespassed) removed the tank. Told me they’d just keep my money. When pressed, they threaten to remove the tank and issue no refund.Again, avoid this company.
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March 2022 by Kera Miller
Great service! Honest and dependable! Would highly recommend.
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January 2022 by surfer mom
Call another company
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October 2021 by Gary L.
I have had the worst experience with this company. I ordered a large propane tank for my trailer in Kitty Hawk North Carolina. It cost $400 for just the tank and $443 for the gas in the tank. There were three leaks that this company says never existed however, all of the propane leaked out of the tank. I called them and told them that all of the propane had leaked out and it was empty. I then asked them to remove the propane tank, and the company told me that they don't give refunds for the tank or the gas that was lost. Therefore, I am out $843.00 for the tank and gas. Apparently, this company does not value customers that have problems with their equipment. The person I spoke to did not care about anything I was saying to them. I will NEVER recommend this company for anything. They obviously don't care about you after they get their money. Call anyone else but but these people, please. They got me good on this one but I don't want others to go through this as I did. Also, no one said when I bought the tank that there would be no refund if there were any problems, I should have dealt with a reputable company, this one is not. You can choke on my money you took... if there were a negative stars, you would have earned a lot of those...
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July 2021 by Jeannie Smith
Never had experience with their company other than their driver almost running me off the road, cutting in and out of traffic driving at least 15 miles over the 50mph posted speed limit and doing a uturn in the middle of the road while honking the horn and flipping me and two other drivers off.
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July 2021 by Maddy S.
Very Sketchy experience with this company. It was very obvious that they smoke cigarettes inside there propane business *does this seem concerning to anyone else*? The guy filling our propane tank charged us for a full tank of propane but only filled it 25%. Somehow we didn't speak to anyone except the receptionist and they didn't have a cash register but pooled change out of their employees wallets to give to us. Another employee honked at us to get out of the way, why?
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June 2021 by Carmela Tombes
My experience with this company started off great while they were selling me a product that I had no prior knowledge or experience with and was depending on them to provide me with the right size fireplace for our space. Unfortunately, the service was all downhill from there! The lack of communication and workmanship on the install with no regard to safety left us with no choice other than to have the fireplace returned to them along with the propane tank. They have to date not refunded any of the $2200 we paid them in April or the $200+ we paid for the install in May. I will never use this company again and warn others to stay away!
