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March 2024 by Bradley Lomeli
A customer back into my car and it had to be repaired it was a great team experience i would go back everyday
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March 2024 by Alfred Smith Powell
Definitely the right place to take your car for repairs. Kimberly B. Took excellent care of me…very professional and kept me informed of each step of the repairs I appreciated that. My car was actually done ahead of schedule that what I call top service thank you Caliber and thank you Kimberly B.
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March 2024 by Jobie Dowd
I will never go there again, and would never recommend to anyone.
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March 2024 by Ronald Utley
Good quality work and customer service was on point
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March 2024 by Amber
I’ve gotta stop saying “see yall later!” when I leave this shop because low and behold, I had to come back smh lol. But I was in great hands with Aundrea; from timeliness to communication. She was very thorough and ensured quality work. 20/10
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March 2024 by Kylie Mizelle
Kim was professional, friendly, kept me in the loop, and the work that was done was perfect. They didn’t promise exact paint match because I have a special red, yet to my surprise they were able to deliver. My car looks good as new! I can’t say enough good things about Caliber.
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March 2024 by Julie Marrero
Aundrea was so nice and did a superior job keeping me informed. DeVon & Kim helped me tremendously as well! The team there just made me feel great and my car looked like new again. Truly a work of art….
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March 2024 by India C
I had repairs at the New Bern location and left very satisfied with the results of my car. I was informed on the process before I left my vehicle as well as throughout the week via text messages. And the plus side is, they cleaned the vacuumed and washed the outside of my car (yaaay!)I would definitely recommend this location for future car repairs.
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March 2024 by Brian L
Office staff horrible to deal with! I had to work specifically with the GM to get any assistance. The GM was very helpful, however the car had to go back 3 times before it was repaired correctly.
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March 2024 by Bobby Strait
Friendly service!
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March 2024 by Venancio Marrero
Great customer service & professional work!!!! I have had some unfortunate luck where I have had to come to this shop for service multiple times and they have always provided me with outstanding service.
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January 2024 by Lauren Ricks
Update:The manager (Jason) reached out to me on yesterday and was apologetic. I brought my car back this morning. Jason had Black Beauty cleaned. The water is up, the carpet cleaned, dried, and deodorizer. No more mildew/musty smell! She smells clean.Black Beauty is home! I am glad this is resolved and that Jason made it right!Original Post:I received my car back on 12/30. And to say I am not very happy/satisfied with Caliber Collision Caliber Collision on New Bern Ave is an understatement...Picked my car up on Saturday and I noticed a smell. On Sunday I attempted to clean my car out thinking I may have left something that soured or spoiled in it after the accident. That is when I noticed that my back seat and floor was soaking wet.I immediately notified Caliber thinking they left a window open when we had that huge rain storm. To which I'm told no they didn't but maybe a seal. Bring it back we will look.I bought it in today, it's still wet, it hasn't rained since I got the car back and they are saying they seals are fine.So my car is still wet and mildew smelly. There was no attempt to make it right and at the end of the day, they had the vehicle it happened while in their possession, but I am now having to take it to get detailed/cleaned which is an expense to me.I'm sooo not happy right now!
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January 2024 by Melvin Serrano
Excellent work and a super helpful and professional staff. I've been coming to Caliber for years and they are the only ones that I would recommend.
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December 2023 by Joseph Huguenin
Caliber Collision was awesome! I was treated with the best customer service I have experienced in a very long time. The concern was refreshing and the professionalism was outstanding!Mr Benny Marrero was fantastic and very personable. I am very appreciative and recommend Caliber Collision HIGHLY!!
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November 2023 by Carolyn McGrath
My satisfaction with Caliber Collision is way up there!!! My vehicle was returned a week earlier than expected and the repair was beautiful!Many thanks to Bennie and all the experts who made this happen!Service: Painting