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January 2024 by David Emerick
First time getting fitted for a suit. From start to finish the process was smooth and easy and I never felt rushed. Mathew is a master of trade with a great eye for detail. He answered all my questions and took the time to explain things. Very professional. I will go back and I highly recommend.
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September 2023 by Stuart Grossman
Personalized by appoint only service for reasonably priced made to measure clothing. I’ve had 3 pair of trousers, three shirts and a sport jacket made and they look and feel great. Excellent members club to join that has great purchase incentives throughout the year. I’ll be buying more stuff there.
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May 2023 by Jenna W.
Not worth the price. Very frustrating experience making my husband's tuxedo for the wedding. The tuxedo did not fit well. Caroline was unhelpful and quite rude when we asked for changes. The process was custom to the extent you can change the color of the buttons but when it comes to the actual fit of the tux (the most important part) it felt like there were templates that they stuck to and anything outside of that to make the tux actually look tailored to the person was too much to ask.
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March 2023 by Pierson Moses
This was my first suit purchase and I couldnt have asked for a better experience! Gemma was amazing and walked me through the process from start to finish. In three weeks we went from a cold beer at the fitting to a suit that fits great and is going to look amazing for my wedding. I cant thank everyone at Alton Lane for their help enough. I will return and highly suggest them to anyone looking!
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October 2022 by Jess H.
Tldr; highly recommend for anyone looking to buy a well-fitting, quality suit / tux at any price point. Beautiful showroom with phenomenal customer service. The business model is similar to Indochino, but the Alton Lane experience is far superior. Caroline is the main point of contact and knows their sizing and products like the back of her hand - she is knowledgeable but not pushy. Since she's the main point of contact, you won't get passed around, and she takes full ownership of making sure your suit comes out perfectly. Lots of nice customization available even for the lower price points, and Caroline is a master at getting a perfect fit even for the cheaper standard sizing. Appointments are a must, but easy to schedule. The long version with more details: Buying Experience - While AL offers a great online ordering experience, the experience of going in person to the showroom in Raleigh (Cameron Village) is well worth it. You can browse the store, but if you're looking to make a purchase, highly recommend making an appointment ahead of time via their website. Appointments are an hour, and Caroline will walk you through the process, take measurements, and ultimately help place your order. She has fabric swatches available, which is important because they can look quite different than online. She's also fantastic at knowing their sizing and measurements, and will know exactly how to order to ensure a perfect fit (which may not always be what the online size chart suggests). She provides helpful recommendations for all the customization without being overbearing, and we appreciated that she was engaged and helpful even though we were looking to purchase one of their cheaper suits. Suit came in within about 2 weeks - you schedule a 30 minute fitting appointment to ensure you like everything or if you might need tailoring. We needed some minor tailoring, which was turned around promptly. Price - we weren't looking to spend a ton of money, but wanted to get a quality, well-fitting suit. AL offers very high end fully custom options (think $1k+), but they also have a number of "standard" options for reasonable price points ($399+). The main differences seemed to be that the fully custom is truly cut-to-size (they make a pattern specifically for your body) and will have larger selection of fabric styles. The "standard" options are your normal size availability and have less fabric selections, but we still found them to be high quality, and Caroline is so great at what she does that the fit of the standard styles is still great (and she kindly comp'd any tailoring). You can browse online to get a sense of pricing, but I still recommend ordering in person. There are also frequently promo codes (ex. 20% off for first time purchases) that can be used in store and can add up to a sizeable discount. Jos A. Bank is across the street, so we stopped in there for price comparison. Their off-the-rack suits were a bit cheaper, but generally require quite a bit of tailoring (additional charge). They offer a custom line of suits, most of which were more expensive than AL, and every custom option was a separate charge rather than being included (ex. $25 for lining, etc.). Overall, we felt like AL was a much better bang for the buck.
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April 2022 by becket wagner
Caroline Neumann Black was great! Best suit buying experience I have even had. When they say custom fit they mean custom fit. Overall great staff and great atmosphere, will be coming back.
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December 2021 by Iwatch Security
Caroline is great to work with and the selection is fantastic. Great value and quality as well as the great service.
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November 2021 by Brian E. Smith
Caroline is fantastic to work with and the value/quality is outstanding. The place and the person to buy mens clothes in Raleigh.
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December 2020 by Christopher Shepard
I had a very specific/rare/hard to manage suit request....and I’m 535mi away. I emailed Stacie and she immediately found fabrics and linings that gave me perfect options. Being that I’m a devoted Alton Lane customer I didn’t worry about the fit. I knew it would be perfect. Stacie worked through the particulars. I was informed that my request had t been done, and wants t sure if it was able. No big deal as I was SUPER happy with my options and guidance. Just a few short weeks (surprisingly fast) later...I opened my package and it was my ORIGINAL special request. Stacie had contacted Logan in operations. Together they FOUND a way to fulfill my request. They wanted it to be a surprise that they could in fact make it happen. I have never been more pleased with service and follow through from any company. Ever. I never thought I’d be this excited! Wow. I didn’t even need to go in and it all came together and culminated right in my doorstep, perfectly. I’d give them 8 stars. “Life is short. Call Stacie and buy the damn suit!” Forever grateful, CS.
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October 2020 by Lee F.
Excellent Service. Disappointed in quality/ft of suit. Given the prices, should have been able to deliver a much better custom fit.
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September 2020 by karrel joseph
The suits here are great quality and the customization makes it really personal. Stacie is the best she goes above and beyond. Her customer service makes the whole experience. I will not go to anyone else. I bought a suit for my wedding, as well as the groomsmen buying suits. She was patient and helpful. We all will be calling her again.
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September 2020 by BRAND ASCENT MEDIA
Stacie and Caroline did an amazing job helping out our wedding party, we got multiple suits delivered quickly and promptly, they fit great and we couldn’t be happier! Highly recommended!
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May 2020 by Kyle P.
Wonderful place to find the perfect suit or tux and everything you could need to go with it. Super friendly staff that make the process easy and enjoyable. I tried Alton Lane because I wanted to have my own custom tux for my upcoming wedding and could not be happier with the service and selection they provided. From the shirt down to the shoes I received exactly what I was looking for. If you enjoy the finer things in life this is the place. 10/10. Loved this place and will be returning to purchase some suits.
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December 2019 by Mike Black
I went into Alton Lane just looking for some shirts that fit me well. But it ended up being such an awesome experience. Stacie and Caroline helped me into some awesome and unique shirts. The complimentary coffee and other beverages was a nice touch. The best part is that the shirts fit better than any shirt I’ve ever worn! Stacie and Caroline are truly talented at their jobs and make it so much fun. I’ll definitely be sending some friends in
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December 2019 by ashley collins
So leading up to our bad experience things were going well and smooth. My husband struggled finding the best vest to go with his tux. After 2 appointments and making all the decisions we were finally thrilled about what they were going to do for us. It was going to be perfect. WAS* A few weeks passed and we called to check in on our order and learned, now just weeks before our wedding, it has NOT EVEN BEEN ORDERED! Ok, so they got it ordered and rushed so we thought we were good. It would be a close call but since it was perfectly tailored, we’d be fine. It arrived the week before the wedding. The ONLY part that was correct was outer fabric. Buttons-wrong. Liner-wrong. The only reason they are getting 2 stars above is bc after a very firm conversation they agreed to let a local seamstress make it presentable enough for the wedding. We never heard anything after that nor received any offer for any compensation. Now we have a halfway custom vest I could have bought at belk for a fraction. My advise : give yourself ample time if you order something and check in regularly to confirm everything is correct and on time.
