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November 2023 by Ronald T.
I took my car in for service and was charged 2,100dollarswhen they said they replaced an expense part. I found out later they replaced a fuse, when I confronted the service manager, he laughed at me and walked away. I will never go back to these money hungry peopleTHANK GOODNESS TOYOTA CORPORATION IS INVESTIGATING AS THEY SAID THEY HAVE MANY COMPLIANTS ADOUT SERVICE DEPT OVERCHARGING CUSTOMERS
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November 2023 by Greg T.
The dealership is advertised as "The Family Store". We have different definitions of on how to treat family.I sent my 21 year old daughter to get her oil changed and tire's rotated since we had bought the car from them. The car has just over 25,000 miles on it. Robert Tomes the Assistant Service Manager at Toyota dealership on Glenwood Rd was her service advisor. He told her she need to do the 30,000 mile service and front end alignment. My daughter twice told him she just wanted what she came in for. The oil change and tire rotation. He told her the tire rotation was part of the 30,000 mile service . She advised told him yes to do the tire rotation. With slight of word, Mr. Tomes took the response as confirmation of the 30,000 mile service. When the car was ready. They presented her with a over $300 bill. She questioned why it was so much. Mr. Tomes told she had to pay the bill or she wouldn't get her car back. She paid and left in tears as she called me. Interestingly enough we had a issue when we bought the car. I passed it off as a one off issue. But I guess it wasn't and they Mr. Tomes saw an opportunity to take advantage of a young female who trusted them to do the right thing. I wouldn't make it as an advisor there as I lead with integrity and have to sleep at night. Therefore be careful if you send your child there, be on guard. In a positive note. I gave them a 2 star because the Tech did discover a small piece of metal in the right front tire outer wall. For that I'm gratefully as she had to drive back to college.
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October 2023 by John N.
I am new to the area and needed an oil change for my vehicle. I saw a coupon for an oil change here and decided to try them out. I made an appointment and when I got to the dealership, Lee Zambelli was my service advisor. While we were getting me set up in the system, he was busy telling me a story and apparently forgot to enter the "coupon". I received a video where the technician explains what they find. It was difficult to understand the video and I thought maybe Lee would come find me to explain. He did not and after I received a text asking to approve $3000 worth of extra repairs needed, I declined all of them. I am stunned Lee did not think these problems were serious enough to come talk to me. I have no idea if they are serious or not. A few minutes later I received a text saying the vehicle was ready. Of course the price was wrong because Lee forgot to enter the coupon. I got another surprise because he said since I needed more than 5 quarts of oil, I was charged an extra $13 for more oil. Maybe this is just how this dealership works, I told Lee I would not be back and he just walked away. I guess he did not care if I did not have a good experience.
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August 2023 by Vicky T.
The delivery date of our Tacoma truck purchase kept being postponed (4 times). The first time, we took a day off to plan for a pick it and found out the day before it's not there yet. After that, each time they told us about delivery date, we had to call a day before and again the truck is not there yet. For that reason, my husband gave them a bad survey. After nearly 5 months, the truck finally came and on the day we came to pick it up, the sales manager told us that he doesn't want to sell us the truck because we gave them a bad survey. I asked about our $1000 deposit, he said it will be issued the following Monday; we waited for 2 weeks so we called to follow up with the refund of our deposit but no replies up until I called the customer relation dept and they confirmed I will be receiving a "check" by mail; after 3 weeks, it finally came in the form of credit back on my credit card. I really think the sales manager held our deposit because of the bad survey. It only shows me he's a coward. What's a purpose of a customer survey? You would think it is for improvement right! Don't trust what they're saying "We love to hear what our customers are saying" while they can't even take a bad survey - not to mention the manager raised $500 on the contracted price agreement and we went with it because we needed the vehicle. The sales manager is a coward. Fred Anderson is a waste of our time.Never again Fred Anderson!
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June 2023 by Kevin S.
I have updated my rating from 1 star to 3 based off my most recent experience with this dealer. I have a 2022 Highlander that has had intermittent issues with the passenger side blind spot monitor since purchase. It doesn't work more often that it does, which is quite dangerous. It's literally a game my wife and I play when traveling on the interstate. We guess whether the BSM will come on when we pass a vehicle. I have learned to always guess that it won't and more often than not I'll be right. I waited until the 6 month service to have it fixed since it seemed logical to have both done at the same time.Since it didn't fail when the service techs drove it, they won't fix it. The service rep agreed to drive it with me along. It failed twice. Of course he tried to say that relative vehicle positioning was to blame. He refused to let me drive to show him under what conditions it fails. They are basically doubting the veracity of their customers and refusing to fix this warranty issue. It's certainly unclear to me why they think a customer would lie about such a thing. The service rep told me that since it's not setting a code, they have to see it fail rather than just replacing parts. My comment was: "so how is seeing it fail going to help you know what part to replace? It hasn't set a code in 6 months of failures, so it sure isn't going to now." It's intuitively obvious to me that if the sensor is not sensing a vehicle when it should, it will never set a code, since the computer has no way of knowing a BSM activation was missed. In any case, when he saw it fail, he still refused to address the issue, so the intent was never there.When I drove home from the dealership after their refusal to honor the vehicle warranty, I passed 3 vehicles and the passenger BSM didn't come on once. I have spoken to the Toyota hotline and they have a case open to resolve the issue. We'll see where it goes, but this incident has certainly made me realize that all Toyota dealers are not created equal.Updated on 6/27: I have raised my review from 1 star to 3 stars based on the most recent encounter. The Toyota hotline was great to work with and after two days and an escalation, the dealership customer advocate called and was quite apologetic about how I was treated. They gave the service to a special tech who deals with these type of intermittent issues. He drove the vehicle and as soon as he saw one obvious failure, he said we'll replace the sensor and go from there. They gave me a loaner car and kept the vehicle overnight to get the part and had it ready the next day. The passenger side BSM is now working properly.This is the way the problem should have been handled to start with. As it were, I had to drive the vehicle on a 1,000 mile trip in bad weather with a malfunctioning blind spot monitor. Not to mention the stress that my wife and I were put through in the process of getting this obvious warranty issue fixed. I would like to call out the customer advocate, Brian Newton, and the service rep Corey who both treated me with dignity and respect on the second service attempt. Unfortunately, I can't say the same about my experience with Lonnie, one of the service reps from the first service attempt.
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May 2023 by Steven T.
Called and verified i could come in and have my coolant topped off and was met with rude,and unprofessional service advisors.But i am not the only one and thier google reviews will verify the service dept is in shambles and apparently if you dont have a service plan or have serviced wirh them previously you are 2nd rate.And i still am low on coolant.10/10 i will recommend nobody buy or service their cars at this dealer.
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May 2023 by Alex J.
Our experience with this place was nothing short of a nightmare. After taking my wife's 4Runner in for service, we discovered that they had left lug nuts loose to the point where one of them actually fell off. This was an incredibly dangerous oversight, and we were understandably furious.To make matters worse, when I called to speak to a service manager about the situation, I was promised an immediate call back. However, for four long days, I was left hanging, unable to get in touch with the manager or anyone else who could help. It was an incredibly frustrating and disheartening experience that left us feeling completely helpless.Even when I finally showed up in person, I was still unable to speak to the service manager directly. This level of incompetence and negligence is simply unacceptable, and it's clear that this place is a hot dumpster fire that should be avoided at all costs.If you do end up taking your vehicle here for service, we highly recommend that you check everything thoroughly before leaving. It's clear that there are serious issues with the level of care and attention to detail at this establishment, and it's simply not worth the risk to your safety and well-being.
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November 2022 by Abdul S.
I maintain my vehicle at this dealership since I purchased it. They're very organised and their facility is well equipped. WiFi is available if you need to do some work while waiting
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October 2022 by Melissa A.
Thank you Tia for an amazing experience on buying my new 2022 Rav4! I spoke with her early morning 10/28 in regards to what I was looking for, I showed up and she had it waiting for me right in the front. Everyone was so helpful and I felt I got the best deal for what I was able to get financially. ALSO I got the meet Jeff from the YouTube channel in person! Love his humor! Let's say I was star struck lol I am so happy with my purchase. Thank you!
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October 2022 by Matt O.
Service dept won't keep appointments. Show up at your scheduled time and still wait 2hrs 45 min for an oil change and rotation. With Family Plan, loaners are free if your repair is over $300, except that they overbook the rentals like they do the service schedule so none are available. They take deposits for a car with a date for the car to come in. Not only does it not come in on that date but it also "disappears" completely. Put a deposit down on another car only to have it "intercepted" on the way. Just got off the phone with a service representative and heard him to describe me as a "c*ck" before hanging up. Good times. Even the follow-up survey link they sent is broken.
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October 2022 by Russell C.
Money always before customer support. Disgraceful set of people. If I could give a zero I would. Called up about a vehicle on their website, explained that I was 3 hour drive away from the stealership. "No problem sir, you'll have to come and see it tho". Ok I left immediately after setting the phone down. Drove 3 hours to be told they sold it. "First come first served" was exactly what I was told. "Couldn't you have called me and I could have turned back?" Nope. No apology, didnt care whatsoever that I took 6 hours out if my day. Then the moron, don't know his name, said that he might have something else. Told him my budget and that it was a cash transaction. "Got the perfect vehicle for you". Was $8000 ABOVE what I told him my budget was!!! That's when I got the thought that the whole thing was bait and switch. Get me to drive all that way for a car that wasn't there so he could up sell me something else. Shady AF. Just because it's a dealership doesn't mean they are good or the care. My advice, don't drive to this place unless you're close by and watch for their bait and switch technique, pretty impressive.
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October 2022 by Len S.
I took one of three Toyota's owned by my household in for oil change and tire rotation. I have been here many times, bought cars from Toyota, services much through the years. The service manager said it needed new filters. I said I just need the oil change and tire rotation. I expressed that I believe the filters were fine. She said they were due to be changed and in order to keep receiving free oil changes I needed to get the new filters. She said they would do a video and show what was wrong and make recommendations. They excluded doing a film on the filters and had they did it would have shown them clean and of higher quality than those they use. I called to complain and no one returned my call. The service advisor was not honest. I do not get free oil changes. The filters had just been changed. I do not blame the mechanic, but the service adviser pushed a service that was not needed. Question everything. The service advisors make their money by getting you to consent to services you may not need. This is a dishonest practice and a true disappointment. I cannot with a good conscience continue doing business with a company that cheapens the profession. One of my sons is a master mechanic (technician) and viewed the video and found mistakes in analysis that would not be apparent to others not in this field. Still, if you want to be a guinea pig or a patsy, continue on in the delusions that were projected from the service desk. I gave them hours to respond, received no call back. Such a disappointment. I thought I could trust them and after all these years discovered I cannot.
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September 2022 by Sherrie L.
Would NOT recommend selling a car to this dealership. They offered $6000 for a Toyota Four Runner and then changed it to $4000 when the car was brought to them. The pictures and the description matched the condition. They pulled a bait and switch. Do not believe their offers. I walked away from their new offer and was offered $1300 more at Carmax and $1400 more at another dealership. Shady business practices!
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September 2022 by Ray S.
Made the mistake of calling them to inquire about a vehicle. I was initially interested in going there to see the car in person but the sales person couldn't even keep track of the conversations we had up to that point and contacted me again as if I fresh sales lead and wanted to get info from me and asked what car I was interested in. This left a bad taste in my Louth and I had a weird feeling about the sales person so I informed the sales person to stop contacting me and if I was interested in coming there, then I would initiate a call to them. Over the next few days they had different individuals call me instead of the sales person I was initially dealing with. Each call was a different person. I had already opted out of their text messages as well. The called me again this morning, I read the sales person the riot act a little bit because ENOUGH IS ENOUGH. When someone asks you to stop calling, you STOP CALLING THEM! That's not an invitation to hand the phone number to someone else to call.
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September 2022 by Kevan B.
I had an appointment for an oil change which they told me on the phone would take about an hour. When I arrived they said they were backed up and it would be at least 3 hours. This wasn't one of their free changes if I bought it there either. I'm never going back