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February 2024 by Wes A. Holland
Rich was amazing! We were 7hrs from home for surgery in Raleigh. We had a flat and low oil. He was able in 1 day (also finding a loaner so we could get back and forth to hospital) to get 4 new tires on, oil change, alignment, and all our AudiCare service completed.Rich in service truly saved the day!! Thank you so much.
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February 2024 by Omar Saleh
I was recently interested in an Audi TTS that was listed there we agreed on price , conditions of the sale and everything and then I was asked to fill out a credit application and I did , and they say they received it . I find one of my friends who is willing to take a couple days off work to go down to dealership and then bring the car to me . I call and ask about the progress this morning and to my surprise I was told that they sold the car to someone else . The salesman hasn’t even responded to my text or calls since I had to find out by calling the person working in finance their
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January 2024 by Jackie Samuel
I was pleased with service I received at Audi Raleigh. Thomas was very helpful when I called him after completing the Audi care package. He made an appointment for us, but we had to change it because we were at the service mileage sooner than expected. We arrived early, Thomas was with a customer, but someone checked us in and Thomas came and completed the process in a few minutes. I am very pleased and would recommend Thomas and Audi Raleigh to family and friends.
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January 2024 by Luis Santiago
Purchase experience was very smooth and pleasant. Excellent value for my trade and great customer service from Jabir. Definitely recommend Audi Raleigh and Jabir for your next purchase!Love my new Audi Q5!!!
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January 2024 by Johnny Farfan
My first time buying a new car at a dealership. Jacqueline at Audi in Raleigh shows exceptional customer service and guided me through all the steps to getting my new SQ5.
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January 2024 by Omar Colbert
My sales associate, Jay Furca, went above and beyond to facilitate my vehicle purchase. He monitored the sales price and notified me when it dropped, giving me the opportunity to rapidly make the purchase. He picked me up at the airport and dropped me off at my hotel after I inspected the vehicle. Finally, the paperwork process was the fastest and most efficient I've ever experienced in my 38 years of purchasing vehicles. Awesomeness!
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January 2024 by Michael Platt
My wife and I were late in looking at a used car. .....traffic. The car was exactly as described and we decided to buy it with just a few minutes before dealership closing . The staff offered to stay late and finish the sale, as we drove over an hour to get there . There was a small cosmetic issue with the car , which was promised to be fixed at a more convenient time after the sale. Followup has been great on that issue and car has been absolutely trouble free. A great transaction !
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December 2023 by Andrew J. Miles, Jr.
Another exceptional service experience at Audi Raleigh. Had to replace the windshield, so used Audi Raleigh’s recommended vendor to schedule the repair. After the glass replacement, some of the safety systems on my vehicle required Audi to recalibrate, so the entire replacement was scheduled through Audi Raleigh. Everything went smoothly from drop off at Audi, to pick up, and the entire service was completed same day, as was promised. The service staff at Audi made the entire visit seamless and painless. Another reason why I continue to purchase Audi’s as my daily drivers. Thank you Audi Raleigh!
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November 2023 by Frankie B
Honestly, what a great service department. Had a not-so-great experience at another dealer and Audi Raleigh took us in and took care of our issue promptly and professionally. Shout out to Rich Kuhn and Chris (Tucci) for especially going out of their way to ensure our car was taken care of. Will be our new go-to dealership for service for our brand new car. Highly recommend for anyone looking to take their car in for service. Thank you!
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November 2023 by Asa Hecker
Had a great experience with Audi Raleigh! Very knowledgeable. I feel bad for the employees, the sun goes right into their eyes. They should at least tint it!
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November 2023 by Artem Andreichenko
Unfortunately we had a very bad experience with the Audi Raleigh. My husband and I are from Ukraine and really wanted to buy a certain car from them on credit. We had already agreed on everything, provided documents and were waiting for confirmation from the bank.AND THEY PROMISED TO REMOVE THIS CAR FROM THE TEST DRIVE, SINCE WE WANTED TO BUY IT.On Monday evening they call us and say that their bank doesn’t like something.We were asked if we had the opportunity to buy it in cash? We answered YES, but we ask them to first contact another bank, such as Bank of Amerika. They answered us GOOD. And then the next day in the morning they call us and say that they sold this car. HOW??? How can you sell overnight? It's just irresponsible and mean. Is this some-it's a mockery of people. We spent our time, money and effort on them so that they would just call and say that this car is no longer there. My husband and I are furious and completely disappointed in the service and competence of these people working there. We will never go there again. This situation is too unpleasant for us
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October 2023 by Alan Dickens
I had a great experience w the Service Dept at Audi Raleigh this week. Rich was very professional and explained everything thoroughly. Emma even took me to my office after I dropped the car off, and Brendan picked me up and brought me back to the dealership to get the car at the end of the day. So very very helpful.
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October 2023 by Richard Rezko
Exceptional customer care and service.I worked directly with Adam K. on a recent RS purchase; Adam was knowledgeable, responsive, timely, honest, transparent, and committed to completing the deal as agreed upon.Made swift haste with out of state purchase/delivery. Given experience, I am now a lifelong customer of this dealership and employees.
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September 2023 by Mary Toppen
The check- in was fast. I came earlier than my appointment, and I was treated with respect . Explanation of what they were going to do was understandable, especially for someone who doesn’t know much about cars. Excellent experience.
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September 2023 by K to the V to the J
Dealing with the parts department has been nothing but pure frustration. 3 times they ordered the wrong part that I paid for in full. Today they call and said the part I paid for will be 600 more because it’s black. A total of 1200. Yet you can get a custom color for half the price. This will be my first and last Audi, all because of how they treat you at Audi of Raleigh. Avoid this place if you value your money. This dealership has lost the art of developing a customer and keeping a customer. Pathetic really.
