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April 2024 by Sadie Salinas
I really liked this auntie annes the food was #yumyuminmytumtum, but in all seriousness the food is really good and i really like the mini dogs there and i also like the wavy haired Mexican that works downstairs, but yea food is 10/10 def recommend
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April 2024 by Joe Mama
WOW!! This place had gotten a lot better and the old reviews of this place is nothing like now , I got fresh cinnamon nuggets and they tasted amazing and great customer service I loved it and the reviews don’t represent the store untill you go and try it yourself?
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December 2023 by Natasha Walston
There is always 3-4 employees working but never any pretzels/cups ready ! I asked for a non salted pretzel due to my diet and got salt !! I asked for a blueberry lemonade and got the blue drink with no lemonade !! If the prices are going to be high, I expect excellent customer service !
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November 2023 by Cheyanne kimble
Would leave a -10 if i could. Took 20 minutes to get through the line, the guy working the register is an IDIOT! i order 3 three drinks, had to look at the reciept 17 times to figure out what three drinks i just told him. Tried to tell him that the third drink he was making he had already poured i was missing the lemonade. Proceeds to tell me to "just let him do his job and maybe he could get the drinks right" even though this was the first thing i had said to him. He was extremely unprofesional, touched his face every 2 seconds rubbing his nose and hair while making peoples drinks and food.
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July 2023 by Jacole Jackson
My husband and I went there around 11am today. They informed us it would take a little time. Around 1130 they werent done, yet we waited a little longer. Finally when ordering the cashier young gentleman who wore glasses assisted us. He then asked the one preparing the pretzels(young hispanic) a question who rudely used a derogatory name to wait up and hold the hell up. On top of all this, there was loud music playing with the N word being used.I find this to be very unpprofessional in a setting such as the mall. The one preparing the pretzels was very rude to us and to his co-worker. I wanted to leave feedback in hopes of properly training as dealing with me as a consumer.Thank you
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May 2023 by Tina Riley
The location upstairs the gentleman was rolling the bite size hotdogs in dough and would through it against the dirty wall as he finished rolling them. The downstairs location wasn’t ready when they opened.
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March 2023 by Joel R83
They only had one person working LoL. Poor girl told they were sold out. How can you prep and charge?
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March 2023 by Scott Folts
Did it receive the product I ordered online. Was not informed at pickup. Returned to get it and was told it was out of stock for months. No refund offered since I ordered online. How is that my fault? Not was a big order….Terrible customer service and attitude!!!
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February 2023 by Prachi Patel
I ordered a BOGO deal online for two unsalted pretzels. And I go to pick up and checked my order and of it was with one salted and one unsalted. So I asked the employee to fix it and said there’s nothing wrong. It said one salted and one no salt and my order confirmation said 2 pretzels with no salt. I contacted the customer service and complained and not heard a single thing back from the manager or whoever over sees this.
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January 2023 by Shaniece
The Customer Service there is Terrible……Although it was only $4 and some change I wish I had not spent that with them. The young lady on duty today was such a sorry excuse for an employee. I don’t normally say this BUT I HOPE THIS LOCATION CLOSES DOWN ******.Save your money it’s not worth it they gave me an old pretzel ? not fresh at all !!!!!
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December 2022 by Matt
The pretzel nuggets were very disappointing. I had them at the Crabtree location a month ago and they were delicious. These were not hot and had been sitting around so long they actually tasted stale. This was the upstairs location near the Barnes and noble.
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December 2022 by Miesha Dillard
The young men upstairs were so polite - great customer service . I will be returning 12/21/22
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October 2022 by Shaniece Gamble
The Customer Service there is Terrible……Although it was only $4 and some change I wish I had not spent that with them. The young lady on duty today was such a sorry excuse for an employee. I don’t normally say this BUT I HOPE THIS LOCATION CLOSES DOWN ******.Save your money it’s not worth it they gave me an old pretzel ? not fresh at all !!!!!
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October 2022 by Virginia McCurry
I wouldn't give them a 1 but that's the lowest I could go! Zero customer service. They sold me a bucket of cold pretzels from the online order I placed. They lied two me 3 times that they were fresh. Buyer beware!
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August 2022 by Ja'Nae Harrison
They will lie and tell you the pretzel is fresh then when you ask for a refund they lie and say they have to talk to supervisor, bad service then they speak they language so u want know what they saying.