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March 2024 by Susan Sorrells
No B of A is any good but this is the worst.. one teller. Waiting for over 15 minutes
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February 2024 by Toni Jimenez
Just left my appointment with Joi to make some changes to my business accounts and she was super awesome. Very sweet and professional. All the supporting managing staff were really great too. 10/10 customer service from the entire team. I even left with some good recommendations for food to try nearby. Thanks a lot, guys!
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February 2024 by rideordie824
Just opened a business account with Joi and she was a TREAT. Professional yet fun. What a great experience at a bank of all places. We joked about coming back just to hang out with her. Thanks Joi
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January 2024 by Xtra BaSe HitZ
Per Wells Fargo's new policy, they won't cash foreign commission checks anymore. I went to 3-4 branches and was told the same thing, but the last lady was snooty and couldn't be bothered with it.After getting back in my car to curse some, I noticed the check itself was from Bank of America, so I decided to try my luck and see if they would cash it.I drove down to the Creedmoor road branch and Madam Medina said they absolutely would. Shocked by the development and after almost fainting, I made an appt. to open an account and the process was seamless (Thank you, Joi Briscoe!).Long story short, a gal by the name of Jodi Mix deposited my check in less than 5 minutes before I was to depart for the day, and upon leaving, I was completely flabbergasted. Wells Fargo used to take at least 20-30 minutes, and each time, with the exception of 2 really great gals, the person had no clue how to do it.I am beyond ecstatic with the service provided by these 3 lovely ladies, and I hope they stick around for a long time.
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December 2023 by Jay Money
Worst experiences there rude the online and the staff literally don’t know what there doing having a debit card by them is like asking to be harassed do to it thinks everything you do is fraud when nothings fraud I’ve had more issues with Bank of America then I have had in life if you want peace don’t bank with Bank of America plus there thieves anyways
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August 2023 by Orange Mushroom
I have to come here for work deposits and the staff is always extremely friendly and helpful. There is often a wait, so be prepared for that, but the employees make up for it imo!
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July 2023 by Greg R
Hours are now 10a-4 M-Friday and closed Saturday. Not good!
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May 2023 by Heather Jerman
Understaffed and under informed. Staff that is there have given me multiple different answers on Estate issues. It is a convenient location, but only go here if you have a simple transaction. Do not waste your time otherwise. If you have more than a simple transaction, I highly recommend the manager at the Crabtree location. His name is Adam Callahan and he was so kind and knowledgeable and super helpful. Crabtree is also open until 5 instead of 4 like this location. Go see Adam at Crabtree and do not trust this branch with much. I think the people there are trying their best but they just are understaffed and perhaps a lot of junior folks.
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May 2023 by R H.
would give zero if I could. Went to branch twice and spoke to estate services multiple times to get my deceased mother's account closed. gave every document imaginable and still open. Horrible customer service!
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April 2023 by Marco C.
Line of customers. One teller. No wonder all of these banks are closing. Not enough sense to even call over another teller to assist customers.
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December 2022 by Sean Junqueira
No enough people working, and the hours are horrible as well.
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September 2022 by Arielle Schneider
This bank has been great …when it’s open. I was super happy to find a branch close to home that was actually open and providing drive thru/teller services - as my situation required me to speak with someone inside (this wasn’t very long ago at all). Now, each time I’ve searched when you all are going to be open, it always says the next day. Then I look the next day, only to read you all are opening the day after that. I do need to speak with a banker in order to make this deposit, so I’m wondering when this branch will ACTUALLY be open…?
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August 2022 by J B
online hours are wrong, sitting outside now and they’re NOT open. Fix it!
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July 2022 by Kyle Tollefson
Came in only one person in front of me took 10minutes to get helped. After finally being helped I was pushed to the back of the line by the teller because she said it would take long for the machine to start up. waited another 30minutes just to pay a credit card payment. Ive done this same exact process at 3 other locations and it has never taken longer than 5 minutes. Hiba was no help at all felt like she basically ignored me the whole time. Never even left the desk to get the machine I needed. Even the manager asked what was going on and then disappeared for 20minutes. After a total of 40 minutes waiting Brandon came and turned on the machine and helped me in 2 minutes, he was the only one there that was any help what so ever. Extremely disappointed in the lack of effort and knowledge at this place.
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July 2022 by prashant shah
Worst branch of not only Bank of America but all Banks’s branches.Stop going to this branch
