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January 2024 by nolan e.
Bought 4 brand new vinyl records from this Barnes & Noble. 3 of them sound great, the 4th has terrible audio quality. I brought the brand new record and original purchase receipt in and asked if I could exchange it for a different one that works. The cashier told me because the plastic covering was removed they would not accept a refund or exchange. The record was $45. The purchase was less than a week ago and was a birthday gift for a friend. I asked the cashier how you were supposed to test the sound quality without removing it from the packaging, and she said she couldn't do anything. Thank you Barnes & Nobel for robbing me of $45 and not even attempting to assist. Couldn't have gotten me out of the door quicker if you tried. Rude staff, backwards policy, stuck with a $45 hunk of vinyl that doesn't sound anything like the intended product.
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January 2024 by Danielle Belatrix
Great staff, laid out perfectly for navigating with a wheelchair. Service dog friendly
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January 2024 by robert mcquiston
Good selection
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January 2024 by Allyn Gillespie
I called before driving to the store, & the salesperson was very helpful in that she saved me time since they didn't have the book I was looking for.
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January 2024 by Brenda Anjum
Excellent selection of books and other merchandise. Friendly atmosphere and service.
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January 2024 by Vienna Hayn
I love all the books and everything they have to offer!
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January 2024 by Esther Hooker
My favorite BnN bookstore in the area!
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January 2024 by Pier Komes
It was okay, did not carry many woodworking books
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January 2024 by Roger Kosak
One check out clerk. S L O W
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December 2023 by Jay H.
This place is organized, and the staff is doing pretty good with their job. I know there is one cashier at the checkout, and I think we need four cashiers there I think. At least the employees are professional. I love the Starbucks there where I bring my McDonald's there after I shop at Crabtree. I'm not much of a book person as a hobby, but they also have plushies and figurines at the back, and board games which is cool. I don't mind going back, and I might buy a book or a comic there I think.
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December 2023 by Earnie Lee
Great place and great staff always willing to help and have convos about great books
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November 2023 by Geno Black
Great store usually has what we're looking for or able to get it staff is extremely nice and helpful places clean and well to taken care of
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November 2023 by David Blumberg
The legend Barnes & Noble, located in Crabtree mall at 4325 Glenwood Ave, Raleigh, NC 27612Is an excellent bookstore . I’m really glad that actual bookstores still exist. As with online reading and downloading they’ve almost become obsolete, but not Barnes & Noble!Their stock was great. Displays looked wonderful, and the store was clean.Staff was friendly and helpful
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November 2023 by Courtney Kins
The staff are always pleasant and friendly. They ask if you need help looking for anything in particular but don't hound you if you are not looking for anything in particular. Unlike how some places do which is really nice.I came with my friend today for an art day and we tried the sugar cookie with oat milk latte, but apparently it's one of the only seasonal drinks that doesn't come with whip cream on top. The barista was really nice when I inquired about it and we worked something out.I managed to get some whipped cream on both of the lattes! So now I know next time!
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October 2023 by Samuel Morningstar
Clean store, angelic employees, always has what I want. I always come back to this specific location all the time