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February 2023 by Lorin Manco
800 number told me to call my local branch and my local branch kept transferring me to the 800 number without even listening to what I had to ask. Stuff here must be the laziest. Can’t believe they are not fired yet. Changing banks ASAP!
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November 2022 by Amber Petrovich
Our mortgage was sold to Truist so I had no choice in using them. But what happened was, I paid my mortgage twice and their response was an abject failure in how not to handle customer money. Why did I pay twice? After I made the first payment, my account on their website showed no record of it and I received no email confirmation saying I had submitted a payment. So I waited 12 hours and tried making the payment again.Both payments went through on the same day. I called them and asked for a reversal on one. They said it would take up to 5 biz days.Fast forward to 5 business days: no payment, no record on their site. I called and they said they had cut a check and put it in the MAIL the day before. They said it would take 7-10 days for it to arrive.They mailed a check (is it 1990?) instead of simply making an electronic payment back to me. Because I don’t have Truist as my primary bank.Terrible service and communication, on their website, their email confirmations (or lack thereof) and their poor handling of a customer who was just trying to make sure they paid their mortgage on time.
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October 2022 by Matt Benjamin
Worst bank ever. After dealing with all their inept online banking, and in person, I finally closed my account. One year later I find that the associated credit card was never closed. Hours on the phone, visited several branches with promises that the card would be shut off. Once again I get a text stating there was a "charge" to this card. JFC, no one should have an account with these bozos.
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August 2022 by Finote Girmay
Worst bank I have ever visited in my life, unprofessional, inconsiderate, and terrible manager who only cares about helping people that look like they got money ??♂️Smh I hope it was worth it.
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October 2021 by Suzanne Shanks
Most banks when depositing a check it post to your account immediately. Sun trust have to wait till next day. Glad I didn't have a bill due today.
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September 2021 by John Jagt
Called ahead to make sure that they were able to help me and drove over during my lunch. When I got there the only people who could help me had left for lunch. The people who were there were unhelpful and unapologetic. Not my favorite bbt experience....
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March 2021 by Leslie Lenderman
The WORST customer service from the BBT manager. Argumentative, aggressive, derogatory- she should NOT be in a customer service industry at all. Horrible. BBT should be embarrassed to out her in front of people
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February 2021 by Salecio Weiss
Dont even answer the phone when you call
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January 2021 by StayStarted
The WORST customer service from the BBT manager. Argumentative, aggressive, derogatory- she should NOT be in a customer service industry at all. Horrible. BBT should be embarrassed to out her in front of people
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December 2020 by John Braun
$8 fee to cash a check. Ridiculous.
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December 2020 by Lindsay OHara
So you can’t do what you want with your money here! If you have a business account used for business expenses and that’s how you keep track of your monies for tax filing purposes why would you tell me that I need a personal account for paying bills... this place is outdated and yes per suggestion of the rude bank employee I will make my way to Wells Fargo.
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February 2020 by Sarah Holzer
I would suggest using a bank that can be a little more responsible with your money. This branch got very confused with what it would take to close an overdraft account which ended up with 3 extra branch visits, 2 hours on the phone, and then in the end they charged me a late fee and wouldn’t remove it though it was their mistake in the first place and several BB&T reps on the phone said it should be removed. Overall I wouldn’t recommend banking with BB&T.
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November 2019 by John Mark Ivey
I hate BB&T so bad. I log in first time ever online and all of a sudden I've been magically signed up for paperless statements. I didn't get my mail statement so they didn't get paid and I get a statement in the mail for my overdue account! I called up and the customer service rep knew immediately exactly what happened. Shady digital banking practices. And I had a late fee. This is the reason I don't have checking with BB&T and only keeping the credit card until I have enough rewards to redeem and then I AM DONE. Bye BB&T!
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November 2019 by Amy Sweeney The Crocodile
Nice bank and staff relaxing place
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November 2019 by Raymond Sweeney
Nice place
