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January 2024 by Cynthia Reimel
Consistently professional, acccommodating, friendly and provide realistic but no pressure options (and corresponding reasoning) to scope and schedule important maintenance needs. Great to work with every time.
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January 2024 by Maggie Oneal
Benchmark is not a good place to get a car form. They cars and bunch of lemon. I got a 2011 cars costing me a arm and a leg and I can't drive it .
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November 2023 by Corey Winston
Terrible experience, constantly being called bugged about when I’m picking up the car even though they weren’t done with the car ($2k in repairs btw, willing to bet some of them didn’t even really have to be done) because when I finally get there to pick the car up I have a bunch of little stupid charges that I never asked for them to do like “windshield wipers $20” and it looked like the same wipers when I got the car back, and now the car has a mysterious check engine light that they were trying to charge me more for. Really scummy business.Services: Auto battery replacement
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November 2023 by W B
This place is awesome! I popped a tire a few blocks from the shop. I called Benchmark 10 minutes before they closed and asked if I could get some air. They plugged the hole and filled it up for free. In and out in 5 minutes! I really appreciate the help and owe them one.
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August 2023 by Darren Brandes
Seamless experience replacing shocks on 4WD truck. Work was completed same day as dropoff. Very friendly and professional personnel.Service: Steering & suspension replacement
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August 2023 by Derrick S.
To be in the heart of downtown Raleigh, this business has sent out red flags for racism. Being a black man in a nice car passing food over to another vehicle, We were approached by Joey (Mandeza?), who walked between our cars and just straight up said, "y'all need to leave!" OK, no worries, but why are you coming up being rude. Joey said, "It looks like y'all are doing a drug deal passing things from car to car in the middle of my parking lot. I'm done, dude it's 830 am. the streets are too busy to be parking on them. No vehicles had entered the business at any point or time while being there. I've never been approached in a manner like that and for this guy to assume a drug deal was going down is completely wrong and unacceptable had it been another race they would have either not been approached or the approach would have been very different. The best part was they called RPD, which I waited and spoke with the officer. This was one of the most racist situations I've been in, in quite some time. I wouldn't have ever thought it would happen in the heart of downtown Raleigh. If you think every black guy driving a nice ride is a drug dealer, then yeah, you're racist, and this is the perfect business for you. Not at any point did a single vehicle come into the parking lot while I was there, Well 2 if I count the RPD officers who responded. This was a situation that shouldn't have happened, and what started off as a lunch passing turned into being a drug deal. I've never been so pissed
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July 2023 by Bryan Wade
Paid to have a transmission flush, only gave me a drain & fill. They were not forthright about their service but charged me more than estimated anyway.Edit after owner response: So you respond to this comment 6 months after I originally posted. You fabricate symptoms and timing of the event. Please, go ahead and post the actual paperwork from this service. Considering December is more than 6 months ago, you clearly can't keep facts straight. Also, the fact that you would rather try to paint a customer in a negative light, 6 months after they posted a comment about unsatisfactory work shows how low of a person you are. Please, find the actual paperwork and post pictures.Service: Transmission
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July 2023 by jeff strief
I am a big fan of Benchmark. Christine is thorough and helpful. Thanks
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July 2023 by Randall Swallow
We started using them with our lexus, and we've continued with our other vehicles. Good service at a fair price.
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May 2023 by Susan Cannon
Work well done. Courteous and efficient. I have been a customer for more than 5 years and will continue to come back.Services: Brakes
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March 2023 by Michaela Kane
So glad I found this place. I took my car here for a diagnostic after a bad experience at another mechanic that left me feeling like the repair I needed done would be exorbitant due to a hard-to-find part. The mechanic who worked on my car at Benchmark was able to quickly come up with a logical creative solution to fix my wheel speed sensor at a decent price. This led me to believe he had a lot of experience and really knows what he's doing. I also appreciated that he let me know that my old tires were in even worse shape than I thought so I can go ahead and get them replaced and avoid a blowout. They prepared a reasonable quote for the tires but since I couldn't afford it outright at the moment and they don't offer financing, the receptionist referred me to Discount Tires, which offers financing, so I can get tires right away. I'm very happy with how they handled everything. l will definitely be a repeat customer.
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February 2023 by alicia gannon
Good business is good business and this place is a gem. Have been going to them for years and they don't bamboozle u. They are honest people (ik so crazy). I live all the way in Wilson and if I have a car issue I try to go here or call them first, because good business is hard to find
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February 2023 by James Agosto
Benchmark Autoworks delivers excellent work, and great service. They offer professional advise on the best options, and alternatives at competitive prices. Friendly staff, and convenient location. I can always count on Benchmark Autoworks for all my automotive needs.Services: Auto engine diagnostic
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February 2023 by Tamisha Evans
These are the only company I trust with my vehicles....Top notch work and great customer service.
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December 2022 by Amanda Wilkins
Benchmark is the best! Great service, plus excellent communication. They always call and let you know what’s going on with your vehicle and how long to expect repairs to take. So many places don’t do this. Reasonable prices too. I can’t recommend them highly enough.Services: Brakes
