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October 2023 by Marcus Ponce de Leon
More of the same, apparently. I wish I had checked this out beforehand.I really wanted this to be a great, positive experience.. I really did. In spite of hurdles like my out of state bank not allowing for wire transfers, this business wanting to hold my business check for 3 days before releasing the vehicle to me, and their 3% card fee, I pushed ahead at picked up this 2013 Xterra earlier this month. Getting it home to register and take the state inspection, I was surprised to learn that it failed inspection for both lower ball joints on the front wheels, though honestly relieved that there were no hidden emissions issues. They quoted replacement at $567. I reached out and spoke with Mohammed about this issue, he immediately gets into his 'it's an old car' routine but let's be real - both sides didn't go bad just as I left the dealership. He refused any responsibility or assistance in addressing this issue at all, blamed me for taking it outside of NC and stated he's not responsible for other states inspection rules. I've since taken it to a mechanic I know for a brand specific dealership in North Carolina who insisted that he's failed many vehicles in NC for play in ball joints because it is a part of the safety inspection in the state. He also recommended a couple of state departments to get in touch with on Monday morning, so I'll be doing that as well. Mohammed told me he didn't care who I contacted, he wouldn't help. The whole experience is kind of surprising after seeing here how willing he was to work with other customers, but it's likely because I paid cash so he's getting no points on the sale from any financing.I'm not letting this go from here, but to potential buyers, definitely consider buying from another dealership to avoid all this nonsense.**I would GLADLY return this vehicle for a refund, but until this very response that was never offered as an option. Is that something you're offering at this point, or is it just more deception on your part? Let me know and I'll be there by tomorrow evening to get my refund. Too bad the inspection and registration money isn't refundable.You're also sounding foolish when you're attributing both sides of the vehicle to me having worn them down on my trip home. It sounds as though you interpreted a lot more than I was saying to you, as I was never rude nor disrespectful - unless you're referring to me telling you that we weren't gonna play that game where you exclusively sell older vehicles and then talk down about them as if they were a stupid thing to buy in the first place. I stand by that.
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August 2023 by Burak Kesemen
I recently purchased a vehicle from Best Import Auto Sales , and I couldn't be happier with my experience. The staff was knowledgeable, friendly, and made the entire process smooth and hassle-free. The selection of vehicles was impressive, and the quality of the car I purchased exceeded my expectations. I highly recommend this place for anyone in search of a reliable and exceptional car buying experience.
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August 2023 by kenan demir
I had a very good experience with best import auto sales. owner personally explain to me everything about the car I was buying and I got the car at a very good value and had it inspected and there was nothing wrong with it. after purchasing a car, I referred two other friends to this dealership, and they were very thankful for me to connect them with somebody who is very honest and caring. from my experience, I definitely recommend this dealership to anybody who is looking for a car.
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August 2023 by Andrew Sheriff
I drive a very large van for work and was tired of having troubles finding places to park downtown so I decided to look for a small sedan as a second car for when I’m not working. First thing I noticed when I walked in the door was how incredibly polite and friendly everyone at Best Imports Auto Sales is. I told them exactly what I was looking for and they got me set up with the perfect car. couldn’t be happier with my purchase! highly recommend getting a vehicle here.
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August 2023 by Jacob Roulaine
NEVER SHOP HERE FOR A VEHICLE! The owner Mohammed did everything in his power to lie and hide every bit about the vehicle I was looking at. This would have been delivered to me. I hired a mobile mechanic to go take a look and multiple minor things popped up that I asked the owner about and he lied when I asked him but he admitted knowing after the mechanic called it out. He will do his BEST to hide everything from you! STAY CLEAR OF HERE! He then responds to this message with many other lies to make himself look good but I guarantee he can't substantiate one single lie he just told again. THIS GUY IS A REAL PIECE OF WORK
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August 2023 by Imtiaz Rahman
Bought a 4Runner from here recently. Mohammad was polite and professional. Helped me out with an issue with the payment account after the fact.When purchasing the vehicle, they did NOT allow it to be taken for a pre-purchase inspection. I had a mobile mechanic come who was able to do a limited inspection. The car ran for only a few hundred miles before showing the check engine light. Brought it back and one of the guys at the shop erased the code and said it was a loose gas cap. It came back and turned out both cat converters had failed; confirmed by two different auto shops. All before a state inspection can be done and tags paid for; stuck with a hefty repair bill. Reached out to Mohammed and he said he would get back to me regarding the cat converters. Would still need to pay for them out of my pocket. Never heard back.Based on these cars being sold as is, no outside pre-purchase inspections being allowed, high prices (not accounting for car condition) and personal experience...would be hard to recommend this place
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August 2023 by Ali Yilmaz
I bought 2 cars from Best Import and referred them to many of my friends. We all had a great experience. The owner, Mohammed, and his staff were very helpful throughout the process. Thank you.
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July 2023 by Jacob R.
NEVER SHOP HERE FOR A VEHICLE! The owner Mohammed did everything in his power to lie and hide every bit about the vehicle I was looking at. This would have been delivered to me. I hired a mobile mechanic to go take a look and multiple minor things popped up that I asked the owner about and he lied when I asked him but he admitted knowing after the mechanic called it out. He will do his BEST to hide everything from you! STAY CLEAR OF HERE! He then responds to this message with many other lies to make himself look good but I guarantee he can't substantiate one single lie he just told again. THIS GUY IS A REAL PIECE OF WORK! He has still not stopped harassing me via text message hours later either.
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June 2023 by devin connor
UPDATE ON OWNER COMMENT AT BOTTOM! Do not recommend! First review i ever left because i hope this never happens to anyone else. I Bought a car from here in August last year. Carfax was clean, car drove smooth at test drive. Not even after a mo after having the car, it started to have a lot of problems. Took it to Mercedes Benz for Diagnostic (Pitcure was results). Sent them an email about it multiple times and only response i got was Mohammed - “I am sorry that you have trouble with the vehicle. The vehicle was running perfect when we sold it”. Now im stuck with this car that is worth nothing that i wasted 7k on. Stuck paying it off now. Do not recommend going here at all! Long story short they bought a car that had vehicle damage but wasnt reported. They fixed it as cheaply as possible without reporting the damages/repairs and sold it as a perfectly fine car! UPDATE ON OWNER COMMENT: They did not advice me to take car in to confirm issues! If a junkyard Frankenstein vehicle is top mechanical condition to you then you shouldnt even be allowed to run this business still and you made no attempt to help with the car! When i first notified you with the problem you said im sorry and thats it. When i came back to you again with actual facts on what is wrong with the vehicle you didnt even reply to the email!! Its crazy how there is dozens of reviews that all say the same thing!!! “Vehicle broke down couple days after purchasing” and you have the same response everytime! “The vehicle was in good condition at the time of purchasing”! And say something other wise and i will post the exact emails sent and received! Its mind blowing that businesses like this ONE!!! Can just steal peoples money and can legally get away with it everytime!!!
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June 2023 by Yaniyah Ward
bought a Jeep from him , a few days later he started having this weird smell and it wouldn’t start anymore , turns out I needed a new battery , I called him , he told me to come in the next day , he gave me a new battery and now my car is fine . Definitely Recommend coming here !
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March 2023 by Amber Smith
Great experience! Love the vehicle! There was no false advertisement on the post or when questions were asked.They was quick to respond to our messages. We drove over 2 hours for this vehicle and it was worth it. Paperwork was quick and painless. Everyone at the dealership was friendly and quick to help. Would recommend them to anyone.
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February 2023 by Daniel Tyree
I’ll start this review by stating I had a great experience working with Mohammed at Best Import Auto Sales. I live over 4 hours from their location and was looking for a lower mileage 1st gen Sequoia. They had a great example with some VERY minor cosmetic blemishes on the interior and exterior (the usual for a 15+ year old car) and mechanically it ran excellent! I work at a local repair shop so I have experience in what to look for on vehicles. Everything was “as advertised” on the vehicle, all the minor issues were shown to me through pictures and videos in advance, he even FaceTimed me in the 0 degree cold just so I could hear it start up. When I got to the dealer he was very quick to greet me and pull the vehicle up to the front door for me to look at due to some rain. I went to drive it and he told be to take as much time as I needed and encouraged me to take a route that would be able to get on the interstate and also experience some backroads. After the drive the only small complaints I had on the vehicle after my test drive were a burnt out turn signal bulb and low washer fluid. And I did close to a 30-45 minute test drive and parked it to check for leaks and all else. Both of the small issues I found he fixed on the spot before we finished the paperwork, which was very hassle free. After we finished the paperwork he followed me to drop my rental car off so I could get back. Then he wished me a safe trip home. Mohammed gave me great confidence in making the trip down to purchase the vehicle and I’m very happy I did! It
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September 2022 by Judy Rebold
I walked to this dealership in distress because my car was leaking oil from the oil pan. They told me they only service what they sell but they saw I needed help so they said they would help me patch it. It turned out that the hole was huge and couldn't be fixed and i need a new oil pan. They could not help me with that but referred me somewhere else. The people that have this shop showed me such incredible kindness and compassion that I would highly recommend them. Thank you so much to Mohammed and the rest of the staff for trying to help me.
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September 2022 by Kristin Deininger
Excellent service! Fast turnaround! Couldn’t be happier! Forget those big used autosale companies (like Carvana that jack up their prices ridiculously). We will be back! Thank you!
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July 2022 by Hillary Tracy
Potentional buyers BEWARE! The owner was in absolute DENIAL!! my boyfriend and I went to go look at a 2006 Blue Tundra that looked nice...turned out it had a bad bad exhaust leak when he revved the engine. The owner did not want to hear the truth. Turns out he knew it had a exhaust leak and didnt know what to do. When we were leaving..he kept staring at us. Even the hood latch was broke. My boyfriend told the owner and once again didnt know what to do..and my boyfriend told him to Be Honest. RUN FOR THE HILLS FROM THIS PLACE!!! WE SURE DID! I have a 2012 Tundra and It runs 10000 times better than that one. RUN!!!! ** UPDATE **Later i had to call back because my boyfriend lost his license so i called to make sure we didnt leave it there accidentally even though we didnt test drive..i asked 1 question about the the license..first thing he asks..." What Kind of People are you giys?" Excuse me? Im just asking about a license. Im NEVER going back. Sad excuse for a dealership.
