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January 2024 by Melissa Donley
Stay was great. Room was clean and quite. Nikki was like coming home to family. Cookies were offered when we came back to the hotel after being out all day. It was great.Rooms: Loved the flooring
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January 2024 by Joanna Snell
Nikki was very sweet and accommodating when we needed to add an extra day to our stay. Other staff were nice and helpful.The room was clean, no weird smells or stainsNoteworthy details: Mini fridge might need to be recalibrated, doesn't feel cold
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January 2024 by Macy Mesplay
We didn’t have any issues here. The room was clean and it’s obvious they recently renovated. The breakfast was OK but they have an awesome coffee maker!Only downside was that it was about 15 minutes from downtown, we wished we were closer but that’s our fault.
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January 2024 by Wali Davis
Overall decent stay, but room felt like a closet converted to a hotel room. Bathroom was falling part as the sink broke and the inside of the tub was suspect. Breakfast was a good enough to start a day with, with some banging fried eggs. Probably won't stay again. ??
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December 2023 by Kimberly Cobb
I want to express the experience that I have here at the The Best Western Crabtree is ALWAYS the best!! I come here often and my girl Nikki never let's me down with her friendly customer service!! She always have a smile that let's you know you're in the right place!! The rooms are always on point and she makes the checking in process very quick and pleasant..you're missing out if you haven't stayed here and you should definitely give it a try!!! #BestWesternCrabtree??Walkability: Also the shopping area is a plus!!!
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December 2023 by alena Tyler
We have used this hotel many times for business trips. Very lovely and clean hotel, great communication with the staff. I personally worked with Nikki who was so sweet and very helpful. Highly recommend!!
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November 2023 by luis sanchez
This is a great location been staying with them for 2 years and love the staff … Ana always have the coffee ready and hot in the mornings.
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November 2023 by Joshua West
Great location and friendly staff. Above average, breakfast served daily. The only reason I couldn't give this place 5 stars is the lobby smelled like a wet dog, and the bathroom shower was outdated and looked a little gross. Also, they cleaned the room but did not make the bed. I would stay here again.Rooms: The room was nice, but the shower was outdated and stainedNearby activities: Great location to Crabtree Mall and a lot of food options
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November 2023 by Tyesha Torrence
Very nice hotel. The staff members were very friendly and helpful. The breakfast was pretty good and they had a variety of things to choose from. The room was spacious and comfy. It's in a great area with plenty of shops and restaurants surrounding it.
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October 2023 by Denise Torino
Nice hotel with balcony for my service dog.A little walk to a great bar restaurant OMalleysThe Christmas music in September was fun too
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October 2023 by Donald Dickerson
Best western Crabtree never fail to be able to make my stay here amazing from how clean the rooms are to everyone especially Miss Nikki at the front desk are always more than willing to be helpful. Always very kind. Always down for a little chat. This hotel is just always amazing and I’ve always enjoyed staying here. and there are decent places to shop at and eat at that’s close by even walking distance.Rooms: Clean modern roomsWalkability: Shopping and dining very close by
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October 2023 by karisma vaughan
My boyfriend and I stayed one night because we went to a concert but we enjoyed our stay. The only issue we had was the tv. They didn’t have many programs on the tv and we couldn’t watch much of anything but other than that, it was a nice stay. It didn’t bother us because we wasn’t in the room most of the night anyway. The front desk lady Nikki was extremely nice and made us feel welcomed. She even helped us sign up to get points for anytime we stay again. We even requested a late check-out at 12 and it was free! Would definitely come back!
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October 2023 by Robin Gordon
The Best Western Crabtree is in an ideal location for an out of towner. It is located near restaurants and loads of shopping. The hotel has a wonderful first impression and is overall clean. The people at the front desk were pleasant.Our issue is that housekeeping will come into your room to check the bathroom but will not make up the bed unless requested and then not until 4 o’clock. WTH!!Housekeeping is an integral part of an Hotel’s ambiance. Unless requested by the patron, a hotel should always clean your room. There is nothing worst, for me, than coming back to an unkempt room.Walkability: Panera Bread, Starbucks, Marshalls
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October 2023 by Daphne Mitchell
When I stay at a hotel especially when I’m paying a good amount of money I expect my bed to be made every day. They only come in to change the towels and wipe down the bathroom that’s it. They do no change sheets or make the bed at all. I was so disappointed to come back in after a long day to an unmade bed. The breakfast was disgusting with half done sausage and a coffee machine that only gives out water. I will never stay there again.
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September 2023 by cha zehe (chazehe)
Super friendly people staying here and front desk staff is well. Unique architecture, lounge area near pool is inviting. Would love to have a balcony, but alas, I'm merely CLC. LOLHighly recommend this Best Western Plus!Rooms: Rooms are comfortable, spacious and well proportioned.
