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March 2024 by Danielle Legrand
So I've been going to BJs for awhile now, not always my preference but I do go; however I've noticed from my last 3 visits when I do drive up, in every order they bring me the wrong water. Yes, I do expect to get what I paid for even as simple as spring water. If I purchase Deer Park that's what I expect over the BJs brand. Management I do encourage the workers that bring items to the car to be more mindful and read. Secondly, it's just as important to have a pleasant attitude. It's really sad for the lack of training and preparing people for the work force.BJs you have been better and I know you and your employees can do better if you truly cared .
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February 2024 by Miller Matic
Consistently a problem getting employees willing to fill a propane tank at this location.
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February 2024 by Justin Tingley
We don’t prefer BJs over other clubs but we go there because it’s less crowded. Well, there’s a reason. The employees are not friendly or helpful at all. Went there with my family and kids were in the cart. My 2 year old opened the blueberries and before we got to him accidentally dropped a few blueberries. I accidentally stepped on one and a lady in a hat, about upper 40s age, rudely said, won’t you just step on them and walk away, like I was doing it on purpose. She had the biggest attitude. Then, one of the cashiers was getting an attitude with another customer as we were checking out. This isn’t the first time we’ve seen experienced rude employees at BJs. I left beyond upset and didn’t finish my shopping. Will not be renewing and giving them more of my money.
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February 2024 by Shalini Sealey
Worst customer service ever. Bought a large item that they are supposed to load into your vehicle. We had to make to trips. First trip, the person who helped said we cannot touch the palet jack. The second trip, no one there to help, so someone let us use the palet jack. Lady at the front door was snarky when we asked her to find someone to help.
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January 2024 by 27613James
Easy fast checkout at club.
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December 2023 by Zakiya Leggett
Just wanted to thank Dennisis at the bakery at the Brier Creek location. I came in today and needed a large order of cupcakes for a party but didn’t have the 24 hour notice that was needed/required. She was so very kind and patient with me and talked me through an option that would work with what they had on hand/in the refrigerator for that day and also gave me suggestions on other locations to reach out to if needed. I’m so very grateful for her patience and amazing assistance! I will definitely be using them for my future cupcake/cake needs (but with 24 hours notice next time:).
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December 2023 by Jaime Adams
I ordered a 1k delivery online and called to discuss the order. The supervisor told me once the order goes to instacart, there is nothing we can do about your order: someone from Bjs isnt showing up at your house. He continued to repeat this sentence until someone else at BJs gave him clarity on how I could discuss my order (call Instacart). I called Instacart who redirected me back to BJs because they couldn't find my order instructing me Bjs employees were the only ones who could help. Not only was a supervisor not equipped with a solution on his own but repeating something to a customer solves nothing and indicates he thinks I somehow don't understand. I understand sir. Your answer was not satisfactory and neither were your customer service skills.
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December 2023 by Jefferson Scott
Smaller than other Warehouse clubs. But they have the most popular items. Best gas prices in the area.
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December 2023 by logan palmer
The store is ok ish. But don't ever buy eggs. They have them shrink wrapped so you can't check them. Got home and 10 out of the 26 were broken.
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October 2023 by Mason Aswani
Great prices. Lots of things go on sale .They have everything . No toys. Lots of snacks. They have samples .Everyone is nice. Need membership.
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October 2023 by Steven Sauls II
I asked a meat associate if they had any better looking bottom round roast in the back because what they had on the floor was turning green. The person I talked to, had a bad attitude and took his sweet time about it. When he returned and gave me the package, there was 3 inches of fat on the bottom. I left that roast sitting in the case and went up to customer service and cancelled my membership. I don't do bad customer and terrible product.
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October 2023 by Ken Hyer
It's fine in a pinch. Nowhere near as good as Costco. The service is okay, the products are fine. Don't bother getting propane there. It's not worth the 20 minute wait due to consistent understaffing in the tire department. I wouldn't bother getting tires there either for this reason. Overall, I only hold a membership here for it's convenient location and getting a substantial discount on the membership itself. It's definitely not worth it at full price.
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August 2023 by Jason Clayton
I come to this location once a month to get office drinks and snacks. Today the pallet cart I was using's wheel came apart. One of your associates, Johnathan, was quick to assist. He called for another to be brought over and assisted me with transferring the products from one cart to another. It may not have been a big deal to him, but I work in customer service and it was for me. People and deeds like that deserve to be recognized. Thank you Johnathan.
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July 2023 by Johnny Decon
I love the store. Great and never full in the mornings,so it feels great shopping all by myself. I just want to point out this Black Big guy that’s works security check in the front. He’s so well mannered and everytime I come in he has the carts like in the picture. I really appreciate it , I have a bad back and my left arm is very weak. Trying to pull those cart’s apart takes a toll on me . Thank you so much big guy.
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July 2023 by Kinsey Blount
I was a Costco member for years, but decided to try out BJ’s because it was more convenient. I’ve been super happy with the switch. I do all of my shopping online for curbside pickup and have been very pleased. They are super quick and the staff is always super friendly. I love the coupons in the app and have saved tons of money in the 6 months we’ve been going here. Obviously isn’t as nice as Costco, but has been great in terms of convenience.
