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February 2024 by Natasha
My boyfriend wanted a second pair of eyes to pick out a new suit, so I visited this location. The staff was helpful and Yuri, the tailor, is phenomenal!
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December 2023 by Stephen Bradford
Completely screwed up my made to measure suit. What I received was not what I ordered and I am having to pay for a tailor to fix what can be fixed and live with what cannot be fixed. I have worn brooks brothers for a very long time and I will NEVER be back to this or any other location. It's become mens warehouse quality at 10 times the cost.
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October 2023 by Crystal Lin
Had a great experience at Brooks Brothers! Jeb was incredible helpful and he has great taste!
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May 2023 by Lilly Shannon
We went to the Crabtree brooks brothers after going to multiple other stores to look for my fiancés suit for our wedding. This is new territory for us as we are young and have never bought a suit before. Prior to going to brooks brothers we were looked at as stupid from multiple stores and received no help. As soon as we walked into brooks brothers Susan greeted us kindly and was SO HELPFUL. She spent a lot of time finding the perfect suit for my fiancé. We felt respected and that we were taken seriously and she helped us make sure we found the perfect fit for both our wedding and rehearsal dinner. Yuri, the tailor, also came out to make sure we were purchasing the correct size for the best outcome. Susan, you are the best. Will be returning for any future needs we have!
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May 2023 by Kayla Wong
Regina at the Crabtree store was so sweet, knowledgeable and very helpful! She helped my fiancé and I find a dress shirt for him for our wedding. Although we didn’t purchase anything today, she was very gracious to help us.
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April 2023 by C B
Excellent, helpful employees. They were able to fit me for a blazer and find new sweaters for springtime. Highly recommend.
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March 2023 by Mark T.
Thursday, march 9th I shopped at the Crabtree location around 1pm. I was greeted by Susan. Although she was multi tasking with other clients..Susan contacted another location for a gift for my grandson. I was amazed how calm and professional she was assisting multiply situations. along with her colleague Robert I completed my visit Feeling confident and impressed. Great clothes and Great Staff.
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December 2022 by Terilyn Demarsi
Highly endorse shoping at Brooks Brothers at Crabtree Valley Mall with the assistance of their store manager, Kelly!Kelly went way beyond and above one's duties with assisting me today. Awesome above reproach mannerism and personality!It's awesome people like Kelly that make a huge difference!
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December 2022 by David Negron
Sales associates were very helpful. Clothes are very expensive but as the saying goes, you get what you pay for.
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November 2022 by Ahmad Zamzam
Phenomenal staff and a phenomenal location. My favorite store!
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July 2022 by Camp H.
I wear a suit and tie 6 days a week. All around bad experience with BB as a company. No issue with this particular store but I certainly won’t be buying my suits and shirts with BB going forwards. Can’t imagine the company has much of a future.
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July 2022 by Randy Earl
I recently went to get new suits for myself and my son. The staff were very helpful and polite, which I needed because I'm not good at picking out clothing. Their tailor did a great job of measuring and altering for a prefect fit. We are very happy with the results.
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June 2022 by Jonah Turcotte
For the life of me, I cannot figure out what - if anything - this store stocks. I have called numerous times about suiting-related items, and nothing is ever stocked. Last month, I asked if they had a NAVY BLUE SUIT in the Milano fit. Nope. Not a single one. Today, a plain white shirt with French cuffs. Nope. How on earth can you expect to stay in business when you don't stock the most common suit color on earth in your most modern fit? I'd think if Brooks Brothers had only two items in stock, one would be a modern-fitting navy suit. Unbelievable.
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March 2022 by Dave Kuntarich
Brooks Brothers and Nordstrom’s have become my favorite stores for dress shirts, casual shirts, sweaters and slacks. They have earned my business due to their continuing to offer good, solid “department store quality” goods that are no longer available at Belks, Macy’s and now even Joseph A Banks’ stores. The Brooks Brothers Crabtree store is well laid out, making it easy to find the items I am shopping for each visit. My experience with their customer service and sales staff has always been positive. I personally tend to duck away from salespeople until I need assistance of some sort, but they always have multiple people ready to jump in when needed. Five stars from me!
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March 2022 by Jack Werner
Very knowledgeable, respectful, and attentive staff. Thanks for your help, Tim!
