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July 2022 by Taylor Pettit
I used this company to move my things into my new place and these people were awful! The lady was very rude from the moment we walked in the door. When we went to drop it off we filled it completely up with gas, took a picture of the gas gauge when we got to the place and then slipped the keys in the drop off hole. The next day we saw that we were charged WAY more than what we were told. They had charged us a fuel fee as well as some other fees that we were not told about previously when we got the quote. When we called to talk to them about this, the guy proceeded to threaten us and told us to come to the place to fight him! I had never had this experience with any other rental company in my life and was completely shocked by all of this. We called the corporate office to inform them of what happened and after sending the picture we took of the fuel gauge, they fixed our bill to what it should have been originally. I really hope nobody else has to have an interaction like we did with those people.
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September 2021 by Angelo White
Staff is rude.
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September 2020 by Sarah
I had a horrible experience with Budget located on capital blvd. I had requested a truck to be available for my move, and two days before I was moving they called me and told me they would not have a truck available. The person who had my truck needed to keep the truck, so they let them. I'm sure they charged him/her more to keep it longer, so I understand from a business perspective, but from a customer perspective it is horrible service. I had hired movers for that day and had to hope that a friend had a truck that I could use. Really inconvenient for myself and my friend. They did have a truck available for me, but it was over an hour away from me! They were going to take a few miles off, but I would have had to drive back and forth all day long plus the hour drive to pick up the truck, drive back to my location, move everything and then ANOTHER hour back.... ridiculous. I do not recommend.
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August 2020 by Lord VADAR
This place is a rip off, they will keep your deposit.
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July 2020 by John McMahon
My truck had over flown with fuel when I had filled it up the first time, spilling onto my foot. Due to that I stopped fueling when I heard the gas nearing the top prior to returning the truck. After fueling, the fuel gauge was nearly completely full. When I dropped off the truck at my previously scheduled time NO ONE WAS THERE TO RECEIVE ME and I was told would not be back for over 30 minutes. Since I live 40 minutes away and didn't have the time to wait, I had to leave the truck. 4 hours later I receive a call that the woman at this location was just now getting in! And she does not accept the fuel levels as full and will charge me 35 dollars!! Had I become aware of the issue at drop off I would have filled it up the truck, but because no one was there to receive me I was not made aware that this was an issue until hours after dropping off the truck, when I was back at home 40 minutes away. When I asked if she could make an exception to the fee and explained the situation, the woman was EXTREMELY RUDE. Unfortunately, I am very disappointed with my service.
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January 2019 by Matt L.
Incredibly rude customer service. I don't see how such rude people could be allowed to work with customers. Avoid this location at all costs
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June 2017 by Shalonda Stith
Cheap and convenient. I've used them twice. Book online first tho. And the building is in the auto lot, it's easy to pass considering the location.
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March 2017 by John 407
Do NOT rent from here. The trucks are ok but the people hve no idea what they re doing . Will not provide receipts
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March 2017 by Britany Clark
Pretty sure the first truck we got had bugs in it. We kept getting bit. The employees at the car lot were really rude and kept purposely hanging up on people calling. The truck sounded like it was going to break down.
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November 2013 by Vernon Chan
Don't deal with this location. We reserved a truck two weeks in advanced; and I called two days in advance to make sure everything was ok. When I got there on the day of the rental, they told me that there's no truck available in my size and that I have to upgrade to a bigger truck (from a 16' to a 24'). My license would not allow me to drive a 24' truck. Mr. Sexton attempted to call a few people trying to reallocate with no luck. Apparently there was an old truck sitting in the lot (over 100,000 miles). As a result I was given the old truck. Then he told me that the gas meter is a little messed up. Sometimes it shows not full but the gas tank is definitely full. He told me to make sure that I returned with the gas tank filled to full (Diesel). Well, the gas tank was definitely not full and the meter was not broken. What a load of crap. Also the truck had a terrible lift gate and rusty. Don't deal with this location.
