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September 2023 by Jody RUMBLE
I needed the truck to move several states away as disclosed. Im a female and told them that I was the only one driving the truck. The truck was so disgusting it smelled like someone died in it. Not to mention the transmission kept slipping and not in good condition. Worst experience ever. Don’t do it!! They clearly do not care and definitely don’t care about your safety..
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April 2023 by DANIEL HUTCHINS
Terrible. Budget has never been a problem in years past. The gas station they run it from wouldn't let us take the truck without their insurance even though the website stated it was ok. We had to call the Budget 1-800 number to get it fixed just for us to sign a waiver they had next to them all along. The truck looked a little old but overall decent. When we got it home, I noticed that there was some trash in the back. I started to sweep it clean when I noticed a shirt in the corner that was really dirty. When I went to get it, I realized it was covering up a pile of feces. Obviously, someone spent the night here and used the corner as a bathroom. We were on the phone for hours going back and forth with Budget. They originally said they would swap the truck and meet us at our house, then they said we could swap it ourselves at another site, and finally they said we could clean it ourselves which is unacceptable. We went back to just drop it off and get a refund but it was already closed. DO NOT RENT FROM HERE!!!
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December 2022 by Chris Wolfe
The low star rating is real- showed up with my reservation only for them to say that they had no trucks and no suggestions for what I should do. I called Budget and they said that they would “file a complaint” and they sent me to a new location significantly further away to get my truck. Avoid this place
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May 2022 by John Garcia
Do not rent from here. I reserved a truck through Budget to pick up at this location. I called the day before to confirm and was told everything was fine. I arrived and they did not have a truck. A person in front of me was in the same situation. It cannot be a coincidence that this happened to two of us. This place is NOT legitimate. Do not choose Budget and especially not this location.
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October 2021 by Michael Ross
I never got my deposit back like they promised it would be returned in 3 business days
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March 2021 by Kathleen Stack
DO NOT RENT FROM HERE. This site reported damage to the truck that they had noted in my account prior to me taking it. They then reported it and within 2 weeks - with NO communication to me - sent it to a collection agency. 12 plus hours later and probably 10 email si finally resolved the issue. They don't answer their phone as well....which would've been nice for them to fix their F*** up.Zero stars. Awful business.
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March 2021 by Steven Bambach
Rented a truck from this place and drove it 60 miles max. These mfs tried to say I drove 159 miles..... for a local move. This place is shady as hell. The truck was gross and there were blunt wrap wrappers left in it.
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February 2021 by Dora Zaharias
Drop off location at the Shell Station. Parking is super tight and the parking lot stays crowded. There is a night drop box which was convenient. Would not drop off at this location again. The Departure Drive location is less stressful.
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January 2021 by Celinda H.
this is the 3704 New Bern avenue location. When I arrived there was another lady complaining because of the service. i was forced to select a star rating, but one star is too many~!@!!!I went to pickup the truck and no one was there. The attendant at the counter (who was so lost) said the people had left and she could not do anything. I had hired people to move me this afternoon and no truck. I am reporting this to yelp and any other places for reviews. BAD SERVICE TO RENT FROM. PLEASE CLOSE THIS BUSINESS.Then the person who should have been there called and lied about being gone for 30 minutes. I was there at 3:00 until 3:55. My pickup was 3. There was another person who came in and complained as well. I'm sure the lie was to cover up for his deception to leaving his job. Do not rent from Budget. Let them close. I lost money paying people to help me move from a storage unit. I called UHaul for the next day. Hope they are much better.I AM TIRED OF POOR SERVICE BUSINESSESS. WE ARE NOT GRATEFUL TO YOUR BAD SERVICE. ONE STAR IS ONE TOO MANY!!!!!!!!!!!
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January 2021 by Patrick Hopper
Don't even bother booking a reservation. We booked over a month in advance and the location basically told us tough luck as they had already rented out their fleet to UPS and FedEx. We contacted the 1-800 number and they said they would work to find a truck near us and get back to us in the next 15 minutes to 4 hours. We never heard back aside from the email confirming a cancellation of our reservation that we did not request. Go elsewhere.
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January 2021 by ROY EVERETTE
Nice place best staff,very helpful,
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December 2020 by Stephanie Fowler
We reserved a 26’ truck to be picked up at 12pm today and much to our surprise they didn’t have the truck. They guy said it would there by 5pm but he never even called us back. We are moving from NC to GA and this was our 2nd trip back to NC for the move. We had already hired movers to come help us load so we had to cancel them because of Budget. We called customer service and they kept hanging up on us or telling us that they were looking for a truck near by. Instead of finding our truck they canceled our reservation.Never heard back from the manager or the guy at this location for an update. We ended up calling Penske and they were amazing!! She called the regional manager and they are having a truck brought from another state for our move!! DON’T USE BUDGET!!! Call Penske if you want great customer service, better prices and a Truck when you need it!
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October 2020 by Ceant'e Pope
Check out AJ, he will find a way for you to get things moving...I have been using their Services for over two years now and I can say that they are a good choice.
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October 2020 by Ari Ari
I reserved a 16ft truck from here. I drove 1hr to pick it up only for them to tell me that the previous guy hasn’t brought it back yet. He has no other trucks we could use. He said we can come back tomorrow and get the truck for the same price (even though we will have it a shorter time period). Freaking horrible
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September 2019 by Mayra Maldonado
(Translated by Google) They didn't say it closed at 12 pm and I couldn't take the truck