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November 2023 by Alexis Lara
GREAT DEALERSHIP TO BUY A CAR VERY FRIENDLY ,WITH GREAT CUSTOMER SERVICE SKILLS AND COMMUNICATION, SALESPERSON ANA LEMUS AND HER MANAGER HELPED ME GET ROLLING ON THE VEHICLE I WANTED. 5 ⭐️⭐️⭐️⭐️⭐️
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October 2023 by Abria Hall
THIS PLACE IS AMAZING!! they are very helpful! Chrissy Walton was amazing she was super nice and helpful! she made me and my family feel at home!! we had the best conversations in her office! i really loved her energy and her vibe! she’s was the best literally!
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October 2023 by David Salazar
BUYERS BEWARE!!I was so excited to purchase my car at Capitol Auto. The sales staff was very good and I felt so proud to have a vehicle I really loved to drive.On my second day of ownership the "Check Engine" light came on. The diagnostic revealed one of the Catalytic Converters had to be replaced. A properly functioning Catalytic Converter (A must to pass the state emissions test) should last the life of the vehicle and my car only has 64,000 miles. A repair of this nature should not happen at this stage in the life of this car.According to Capitol Auto the car passed inspection on 9/20/23 and I purchased the vehicle on 10/5/23. There was a 15 day difference from the inspection to the purchase date.Though I purchased this vehicle "As-IS" and Capitol Auto offered to fix it at a reduced rate, my trust in this dealership had been destroyed. I feel those responsible in selling a reliable car knowingly sold me a "Lemon."A few mechanics I trust said the car was probably manipulated in order to pass state emissions testing requirements before it was sold to me.I then asked myself, do they just want to take more of my money?Why wouldn't they want to fix this as a curtesy to keep my business? (Remember, my car needed fixing 2 days after I purchased the vehicle (10/7/23))My customer service experience was anything but pleasant when I was sharing the issues I had with my car. The customer service representative talked over me and made it difficult for me to get my point across. After I corrected her inappropriate way to speak to customers, her tone changed.Before this incident, I was prepared to tell everyone I know about this supposedly "Wonderful Dealership."I will never trust this dealership and their “shady” practices.Something is definitely“Rotten in Denmark" or might I say at “Capitol Auto."A complaint was registered with the Better Business Bureau.
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October 2023 by Alexia Hall
i am so excited with my new car !!! Chrissy was fabulous & a blessing today she help me and my sister today and made sure we walked out with a new car she is outstanding!!!! don’t hesitate this place to get your car highly satisfied
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October 2023 by David S.
BUYERS BEWARE!!I was so excited to purchase my car at Capitol Auto. The sales staff was very good and I felt so proud to have a vehicle I really loved to drive. On my second day of ownership the "Check Engine" light came on. The diagnostic revealed one of the Catalytic Converters had to be replaced. A properly functioning Catalytic Converter (A must to pass the state emissions test) should last the life of the vehicle and my car only has 64,000 miles. A repair of this nature should not happen at this stage in the life of this car.According to Capitol Auto the car passed inspection on 9/20/23 and I purchased the vehicle on 10/5/23. There was a 15 day difference from the inspection to the purchase date.Though I purchased this vehicle "As-IS" and Capitol Auto offered to fix it at a reduced rate, my trust in this dealership had been destroyed. I feel those responsible in selling a reliable car knowingly sold me a "Lemon."A few mechanics I trust said the car was probably manipulated in order to pass state emissions testing requirements before it was sold to me. I then asked myself, do they just want to take more of my money? Why wouldn't they want to fix this as a curtesy to keep my business? (Remember, my car needed fixing 2 days after I purchased the vehicle (10/7/23))My customer service experience was anything but pleasant when I was sharing the issues I had with my car. The customer service representative talked over me and made it difficult for me to get my point across. After I corrected her inappropriate way to speak to customers, her tone changed. Before this incident, I was prepared to tell everyone I know about this supposedly "Wonderful Dealership." I will never trust this dealership and their "shady" practices. Something is definitely"Rotten in Denmark" or might I say at "Capitol Auto."A complaint was registered with the Better Business Bureau.
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September 2023 by Elisa Staniec
Ana was wonderful! Such a hard worker and works fast!
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July 2023 by Robert Manning
Ana and her whole team went the extra mile for me to help ensure I got the car I wanted! Highly recommend them??
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July 2023 by Tim Johnson
Anna and the team at capital auto were awesome to me they helped every way they could and explained everything I had questions about I would highly recommend this place to buy any automotive
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April 2023 by Monica Abramson
Most horrible experience of my life!!! After paying off my car this company supposedly sent my title and I never received it. When I called them they were rude and disrespectful and told me I could go to dmv. They couldn’t track it and refused to send another one. Don’t do business with this company if you can help it. Staff is horrible and condescending and the management team is incompetent!!!
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February 2023 by Kia Bee
Thank you Ms Chrissy for helping me, you are the best I just really appreciate for all the hard work you did to get me a car you was determine and you did it thank you again !!
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February 2023 by Carmela Pinon
Best place I could go hands down super friendly staff Amanda in customer service what above and beyond to help me get an oil change asap super kind. Oil change was done quickly and efficiently highly recommend your in for a fantastic treat if you get Amanda to help you out.
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February 2023 by Lisa Bradley
This dealership lacks integrity and sales vehicles that are not safe or operable. My mother recently purchased a vehicle for me. The hood would not latch, car was making a loud noise and shaking/vibrating each time it was turned left or right. They dealership repaired hood, but stated the axle was severely worn but not broken so they would not repair. Even further my mother was approved for $1000 down payment. Upon getting to the dealership she was told it was $2500. Maria via Crystal said if $1500 could be paid, she would write off $500 to make it look like rebate to the financing company and accept another $500 to being paid to them in two weeks. They would not even provide her with paperwork stating about this $500 payment due in two weeks, but made her sign a document they would not give to her for her records. Many documents were left out she signed and we had to ask several times and they still only gave one more document but nothing about the additional $500 down payment. Maria has no empathy or apathy for customers or the position that places them in when purchasing a new vehicle and already having immediate, critical services needs for the customer to incur. I would suggest not dealing with this dealership under any circumstances. Do not allow credit to be used to manipulate your needs as they prey on older customers and customers who have needs. If you have had an issue with this company in the past, please take the time to contact the NC Attorney General's Office of Josh Stein and file a formal consumer complaint. Regardless of NC not having "cooling off" period or lemon law not applying to used vehicles; there are still laws that protect predatory and unethical business practices. You can also file complaints with the lending institute and within a certain amount of time, you can cancel your funding contract with lenders. Take the time to educate yourself as many people get taken advantage of my dealerships such as Capitol Auto and Maria Galvan and feel their hands are tied and that is not the case. Bad or unfortunate times is not permission to take advantage of people of use unethical practices with customers. Lesson learned and prayerfully the issue will be addressed and handled with the involvement of neutral options such as the attorney general's office or the lender/lien holder of your vehicle you purchase.
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February 2023 by Lisa B.
This dealership lacks integrity and sales vehicles that are not safe or operable. My mother recently purchased a vehicle for me. The hood would not latch, car was making a loud noise and shaking/vibrating each time it was turned left or right. They dealership repaired hood, but stated the axle was severely worn but not broken so they would not repair. Even further my mother was approved for $1000 down payment. Upon getting to the dealership she was told it was $2500. Maria via Crystal said if $1500 could be paid, she would write off $500 to make it look like rebate to the financing company and accept another $500 to being paid to them in two weeks. They would not even provide her with paperwork stating about this $500 payment due in two weeks, but made her sign a document they would not give to her for her records. Many documents were left out she signed and we had to ask several times and they still only gave one more document but nothing about the additional $500 down payment. Maria has no empathy or apathy for customers or the position that places them in when purchasing a new vehicle and already having immediate, critical services needs for the customer to incur. I would suggest not dealing with this dealership under any circumstances. Do not allow credit to be used to manipulate your needs as they prey on older customers and customers who have needs. If you have had an issue with this company in the past, please take the time to contact the NC Attorney General's Office of Josh Stein and file a formal consumer complaint. Regardless of NC not having "cooling off" period or lemon law not applying to used vehicles; there are still laws that protect predatory and unethical business practices. You can also file complaints with the lending institute and within a certain amount of time, you can cancel your funding contract with lenders. Take the time to educate yourself as many people get taken advantage of my dealerships such as Capitol Auto and Maria Galvan and feel their hands are tied and that is not the case. Bad or unfortunate times is not permission to take advantage of people of use unethical practices with customers. Lesson learned and prayerfully the issue will be addressed and handled with the involvement of neutral options such as the attorney general's office or the lender/lien holder of your vehicle you purchase.
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October 2022 by Tonee Young
I absolutely loathe car shopping! Everyone was friendly they made the transaction quick and painless. I not once felt pressured, oversold, or incompetent. Not to mention, I am in LOVE with my vehicle! Thank you Capitol Auto staff!
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September 2022 by Jewell Thomas
Let's see I needed a car bad,A family member suggested Capitol auto because of her experience so I gave them a try ,man,best decision I made in awhile customer service was above and beyond Rob is the man,kind courteous, gives you advice on what would be best for your budget and the process was painless,tellem what your working with and they'll work with you,no one can tell me you can't get financing there I highly recommend them if you're in the market for a car or SUV
