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February 2024 by Brad H
Absolute crooks. Do not ever take your vehicles to this place. They cheat and a scam and they overcharge and they know what they’re doing.
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February 2024 by Bobby Conyers
Great place to buy truck parts...
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February 2024 by white jr vernon
Bryan, Johnny, Melissa truly know how to take care of there customers. Not only do they do an immaculate job at the front desk the guy's in the shop are master mechanics and have your truck fixed and back on the road asap!!
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January 2024 by nicky hicks
Lies on top of lies!!My other review disappeared some how,hmmm!!!I had to connect them with parts for my truck..They were telling me that they had ordered the parts already,but they hadn't..Keep a check on you truck evey single day people!!
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December 2023 by Freddie Hicks
Never Ever Ever Again!Lies after Lies!!!
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December 2023 by Shimesa King
My fiance had his brand new truck towed here after it broke down one week into service. The truck has been there almost 1 1/2 months. They can't find parts, they don't communicate. My fiance has had to call almost daily to make sure they prioritize the repair. The warranty company even had to find parts for them and that's not their job. It's always an excuse.
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December 2023 by pavel
Review from Company Prostor Trucking LLC: -High quality and professional solution to any problems.The service department is very polite and attentive to your problems. Service manager Brian and Michelle are always helpful.Thank you very much for your help ! ?
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December 2023 by JEWEL BEST
They are always friendly and professional. All the parts needed for my box truck!
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November 2023 by T. Michael Weegmann (squirrelpitch)
I called and this shop got us in for service immediately. What a great staff. More to follow. Still in shop after 10 days. Partner and vendor suppliers appear to be a challenge, twice. Woot! You have a problem, these good folks have the top notch techs to get you on the road. Brian, best of luck to you and appreciate your professionalism. Dave (Jersey) - you're the man! Thanks for getting us on the road and going the extra mile to ensure my engine was fixed the right way. You're amazing. Freightliner has got to appreciate your passion and expert knowledge, skills, and abilities. Your talents are in short supply. Best of luck to everyone and thanks for all you do to keep us running.
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November 2023 by Beth Ward
I just want to say that the customer service here is amazing! Kenny Jackson truly goes above and beyond! You know that you can trust this company as the value shows in their employees! Phil and Greg are also amazing and go out of their way to help every single day! Thank you, Velocity, for being such an amazing team and helping us to deliver the best customer service to our customers!
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November 2023 by Brion Maguire
We had a truck that was in need of a transmission. Velocity Truck Centers of Raleigh was awesome! Brian, the service advisor, and Coltin, the service manager, offered excellent communication, were very friendly & responsive. Not only was the turnaround quick, the service was even better! If we ever need service in the area again, we will definitely choose them!
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October 2023 by JAMES WRIGHT
Having to take your truck there 3 times in one month is crazy. No one can afford that, missing work, driver not making any money, burning fuel to keep being it back, etc. If I bring in my truck fix what I told you was wrong with it first. Don't come telling me we fixed this and that and not talk to me about it first. Or we fixed it and changed me for it and the whole time you never fixed it at all. I was so disappointed with the whole thing. Truck in the shop a whole week and still had to bring it back. SMH
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October 2023 by En Route Xpress
Colton(Service Mgr.) is a man of his word, if his team makes a mistake he makes sure that the issue is corrected. Much appreciated and respected. Randy(Hope Mills Service Mgr.) is the same way. These guys are great assets to this company.
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September 2023 by Gunnar Vizecky
Was worried based on the reviews. That said I had a great experience here! Another location made a mistake, this location fixed it at no charge. In and out same day even though they were super busy.
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July 2023 by Rob Moore
Phil, Coltin and JD helped me get correct parts and info that was very tough to find. Great service and knowledge sharing.
