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October 2022 by Lisa Fajgenbaum
I have been loyal to Charlotte’s since they first opened their doors more than 30 years ago! I know that I will always find something beautiful for myself and for others, so it is my go-to gift destination. You can tell that their employees genuinely care about their clients, as they always go out of their way to make sure that I will leave with the perfect find!
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October 2022 by Zoe Fisher
Charlotte’s Boutique has a wonderful staff! I enjoy shopping at the Village District location for clothing, accessories, home wear and more! Check out their store ?
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September 2022 by Katherine Dawkins
Remember the scene in Pretty Woman? That’s exactly how the staff made me feel. I was not greeted or asked if I needed help finding something. I’m guessing it was my cut of shorts or messy bun. I had one woman following me around the store. She was opening boxes and laying out clothes but if I was out of eyesight she made sure to pop over. I’m not sure why she needed to check the price on some Hermès table pumpkins at that moment but who knows. I also misplaced my keys so I ran back into the store. One saleswoman suggest I dump my entire purse out. I was looking forward to buying some new pieces but I guess I’ll go elsewhere. Thanks ?
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September 2022 by Chandler Glover
I love shopping at Charlotte’s! It has been my go to spot for gifts and clothing for years. The girls are always so sweet and help me find exactly what I’m looking for. I highly recommend stopping in!!
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September 2022 by Jane Morris
The BEST shop for clothing, jewelry, shoes, accessories, gifts and home decor! One stop shopping!
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September 2022 by Lisa F.
I have been loyal to Charlotte's since they first opened their doors more than 30 years ago! I know that I will always find something beautiful for myself and for others, so it is my go-to gift destination. You can tell that their employees genuinely care about their clients, as they always go out of their way to make sure that I will leave with the perfect find!
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January 2022 by Lucy E.
Rudest salespeople. Totally ignored me standing at the counter for over ten minutes while they chatted with another customer they knew. Next they turned to help another customer who pointed out that I had been waiting longer. They still did not assist me. I have been a good customer of this business in the past but will not spend any more money there.
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December 2021 by Lacey Hooks
DO NOT order from this website! The first time I inquired about my purchase they told me to “check my junk mail” - which I did, there was nothing. Then they wrote my back saying they were sold out of what I ordered it’s been A MONTH and I can’t get an email back to have them refund me and when you call the store they INSIST you do all communication thru email, even tho they never respond. The worst customer service I’ve ever experienced.
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October 2021 by NARC SHIELD: NARCISSISTIC ABUSE AWARENESS
This is my favorite shoppe in the Raleigh area. It has been for many years. I have never been disappointed in a purchase. This is a great place for gifts, clothing and jewelry. I highly recommend stopping in or shopping them online . You will not be disappointed. The quality is excellent. I love this vibrant pink maxi dress. It is more beautiful in person. I was stopped many times at dinner that night with people commenting on it.
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June 2021 by Priscilla Welbourn
Buyer beware:
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May 2021 by Ashley Poole
North Hills location around 1:40 pm. Walked in today and walked around the store looking with my husband and 2 kids dressed in TBBC looking at the TBBC clothes. No welcome, nothing, not even a hi. Walked right by them. No employees said a word to us nor greeted us. Very disappointed as we love shopping local to support our local businesses. We drop thousands of dollars on TBBC per year so it’s a shame. Guess I will be purchasing our TBBC directly from the website from now on. Even my husband commented that he was ready to go because they didn’t speak. Employees need training on customer service.
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May 2021 by Jaimi Blackburn
WORST customer service experience ever. Ordered items on line, emailed multiple times to find out the status, finally called and was told items delayed 8-10 weeks, I said I needed to cancel as that was not stated when I ordered and the sales person REFUSED to listen. They refuse to refund my money and are absolutely the nastiest, most vile people I have ever dealt with! They are scammers and dishonest. DO NOT BUY FROM THEM ESPECAILLY ON LINE.
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April 2021 by Amanda C.
Cute stuff and seems like decent quality apparel however the staff are selective in whom they make feel welcome in the store. I was wearing shorts and baggy t-shirt after taking my child for a walk in the stroller. Barely got a hello went I came in to check out the Easter section. The woman behind me entering the store received a completely different treatment. She was wearing a beautiful dress that looked from the place. I guess you need to dress better to get a decent welcome here. Not sure if it's possible to feel completely invisible and ignored, AND closely watched at the same time but I did. I won't be returning or purchasing anything from Charlotte's.
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October 2020 by Lauren Scholz
Charlotte’s is the best one-stop shop for all of your needs!! This is such a close knit and locally family owned business that I love to support!! From clothing & shoes to home decor and fabulous vintage & fine jewelry. The associates are all so helpful and make you feel so welcomed. They truly make their customers their top priority!! I highly recommend checking them out if you’re in the area!!
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October 2020 by whitney ford
I love shopping at this locally owned business! Always find something great- from clothing and accessories, to home decor and baby. Charlotte's is my one stop shop when I'm looking to spruce up my style, add something fun to my home, or get a great gift. I love all of the sweet ladies that work here. Amazing customer service!!
