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February 2024 by no nono
I’ve come into this store several times in the last few months. It’s almost always the same two ladies working as I come in the evening but the other day there was a guy doing like customization work. They never seem to thrilled to help and almost perturbed. I am a pink girl and only came in b/c I had seen some some things on TikTok and wanted to see them in person. The bag I wanted is no longer made and beside the coach quilted tabby and a few other bags, what they have out is either way too big for an everyday bag, way to small or it just looks matronly. Anyway I find a few accessories that I like and I ask if they come in any other color like pink and the say no. I think that’s odd but they work here not me, so i continue to browse and say they don’t have anything and I’ll just check the outlet. They are much much more friendlier and inviting. But once I get home I double check TikTok and lo and behold the item I was looking at comes in pink and is not sold out.. that’s weird, I just most likely won’t go back.
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December 2023 by Tara
Enjoy the shopping experience here@!@. Dylan is incredibly helpful.
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December 2023 by Floating On
I was literally one of two people in the store and none of the 5 workers in there greeted me and all stood in a group. I caught them staring at me while I was trying to figure out how to open a bag. I looked at them in the now empty store and asked, “Are you all just going to watch me struggle?” Awkward unwelcoming people. Should have shopped online and saved myself from the 7.75% sales tax and the rude attitudes. Yikes.
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December 2023 by Ava Harrington
Dylan is so sweet and helpful!! Made my return and gift card process so seamless and professional. Will be doing all my Coach shopping through her
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May 2023 by Amy Chen
I want to compliment the Manager who helped me 2 days ago. I purchased a bag online and had to return it to the store. Since it was pay by Link, it was more complicated. The manager was extremely patient helping me with the return. I appreciated her friendliness and kindness.
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June 2022 by Roy Rogers Jr
819 Grandview dr, Durham , NC, 27703, US
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April 2022 by D
Garvis was very kind and sincere. I could tell that he truly enjoyed helping me find what product I wanted and made sure that I was completely satisfied. I will definitely be coming back!
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December 2021 by Parisa Eimanzadeh
The rudest manager Ever!! They absolutely don’t care about customer respect and satisfaction!! Very sorry for this store!!
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November 2021 by Clara Hines
My daughter and I love this store and the prices are great love the sales.
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September 2021 by Geneen Long
Wonderful shopping experience. Great customer service at the Raleigh, NC location!!
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August 2021 by Maryam
Garvis was helpful and had a pleasant attitude.
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July 2021 by Carter Evans
My wife loves her new bags and wallet. Great quality and excellent customer service.
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July 2021 by Angelite Mims
Please call before just showing up. I'm not sure if they have 'COVID hours', but the store does not open at 10am
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July 2021 by Yvette Holmes
Very welcoming.
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June 2021 by P B
Good experience