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January 2024 by Rodney Martin
Very professional and knowledgeable. Easy to work with and you can sense a sincere appreciation for your business.
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January 2024 by bobsaun
One of the best auto repair experiences I have had in my sixty some years of existence. They replaced a door and windshield and did so on a timely basis. They handled the insurance claims and car rental. Repairs took two weeks and was done on schedule. I received constant text messages updating the progress of the repairs. If you need your car repaired, this is the place!
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December 2023 by Carol Torian
Coats handled insurance claim work for me. The experience was excellent from start to finish! Many thanks to the entire team!
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November 2023 by Joanna Quiah
Will update in a few months to make sure everything is still running smoothly in the car - but initial review: this place is an excellent choice for auto body and repair. A tree fell on my vehicle and had a lot of major and minor damage all along the body of my vehicle.Took 4 weeks to call, and get my car in and out, which is the timeline they gave me upfront. Vehicle looks like new, they used quality parts with warranties, and fixed everything they said they would. No surprises for me throughout the process, and they handled my insurance company and charges beautifully, Scott made sure everything got covered. Very professional with me, so as far as insurance claims go I highly recommend coming to this shop!Services: Painting
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October 2023 by javontae davis
Unmatched customer service! Kept me updated throughout the whole process and gave me honest advice and feedback on my van. Thank you again coats family!
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August 2023 by Sher Marie
Many times I’ve recommended Coats at South Saunders!It has to be over 30 years since Coats painted my Mercury Cougar at this location,and what a wonderful job they did!Now I have an old silver Ford Taurus 2006 that needs first aid.She has good mileage for her age and keeps on ticking, as the Taurus does. She loves her regular oil changes and I’ve always provided for her needs.Has peeling and rust issues so she is hurting.Of course, a huge attraction too is that she’s all paid for, long ago.She may not warrant the prime paint job that my Cougar got, but she was a different story.To close, I’ve delayed getting an estimate, fearing my TAURUS is too far gone to warrant getting first aid for the rust and a new paint job, because that’s what’s needed.
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July 2023 by henry h.
Wow. Coats promised car done on 7/7. Then 7/14. Then 7/21. Then to 8/1. Not until 7/23 did I get a call. I know there were reasons. But if you are going to give a date, especially the 3rd time, make sure it's the right date. Is this how you run your business? Overpromise and under deliver?
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June 2023 by Jasmine B
My car looks brand new! I’m so grateful for Coat’s and their efficient and empathetic staff during this difficult time.
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May 2023 by Christie Haubenstricker
Had the bumper and headlight repaired through insurance on my Mazda. Super happy with their continuous communication throughout the repair, and it looks as good as new!
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March 2023 by Wesley Evans
Awesome experience overall the people and the communication was perfect my car looks brand new again all the repairs look fantastic definitely was the best body repair experience I’ve ever had Coats auto body thank you so much for taking good care of me when you guys told me a time frame you meant it and got it done ?Service: Painting
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March 2023 by Linda Poole
My car was storm damaged and received extensive damage. I reached out to Coats Body Repair Service who has been my “go to” body shop for many years. Once again they did not disappoint. They did an excellent job on all the repairs plus customer service was A+. Peimon at the South Saunders location was extremely courteous, informative, and kind. He was very thorough in explaining the job while it was in progress and kept me regularly updated. Top quality work by a top quality family owned business.Services: Painting
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March 2023 by CORRIE PALMER
This wonderful repair shop made my dodge Durango look brand new after I had a front end collision in it. The staff is amazing and keeps u updated thru the whole experience!!! They are my only choice from now on!! I'm so happy and grateful!!Services: Painting
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February 2023 by Auntie B
The staff is awesome and friendly, the repair was done skillfully and I can't tell were the damage was! The best place to get body work on your car!
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January 2023 by stefano goncalves
I got rear ended in mid December. took my dads van to get an estimate so I could send over to my insurance company on late December. Called today out of curiosity of why I haven’t heard from either my insurance company or coats body… and they told me yeah we cant do the job because the clear coat is pealing from the entire car we can’t fix or paint it since we can’t guarantee the job… wow so you guys wasted almost 4 weeks of my time waiting, when this van could have been fixed already somewhere else?. At least have the customer service to tell me all this when you guys first saw the car in the first place meaning back in late December… will not be going back nor recommending you guys. Super frustrated, disrespected because of my time, annoyed the list goes on and on.Services: Painting
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January 2023 by David Crowley
Coats recently handled an insurance claim for us and the service was impeccable!! They are very professional, efficient, and communicative! Highly recommend for auto body repair! Repaired front fender and only took a week!