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February 2023 by Lisbeth Infante
Terrible customer service, billing department staff is dense, account manager doesn't even know how to explain why there are fees for printing on a machine we own. No customer satisfaction. If you want an unorganized company who only cares for money, choose this one.
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December 2021 by Erika White
We used Coeco at a medical clinic I manage and just terminated our contract with them because of terrible service. They would take multiple days to come out to evaluate an issue, if they agreed to come at all (usually blaming the malfunction on our internet or phone company) and would not fix it unless they were contacted again with the same problem. Even upon terminating we ran into trouble - they told us our lease ended on a certain date, so we coordinated the start of the new company so we would not be charged a buyout fee for our lease with Coeco. Then in trying to return our machine they told us our lease actually ends 2 months later than previously stated, so we would have to pay the buyout fee if we wanted to avoid paying our monthly fees through the end of the contract. When I requested this buyout fee be eliminated or reduced because it was their error they told me despite it being their fault, there was nothing they could do to remove this fee. We suffered under this company for 3 years. Please do yourself a favor and avoid contracting with them.
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December 2017 by Renaissance Funeral Home
We have been using Coeco's services for the past three years and couldn't be happier with their services. In those past three years we have never had an issue with our equipment, only basic upkeep, and that is always treated as a priority. Our rep, Michael Morris is professional, helpful and quick to respond when we reach out. We are happy to support another local business. We highly recommend Coeco Office Systems!
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December 2017 by Massive Motives
Our experience working with Coeco in Raleigh was and continues to be exceptional. Their attention to detail and and stellar customer service are second to none. They stand behind the products they sell and that's important to us. Thanks Coeco.
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December 2017 by Stan Creech
Our company has used Coeco since the 1990's and have always been satisfied 100%. Great group of people and quality products. Highly recommended !
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December 2017 by Lynn Cochran
My company has being doing busy with Coeco since 1994 and we are very satisfied with the products and service we have received from them.
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December 2017 by Sarah Bartlett
Michael our account rep does a good job of staying in touch. The service techs are all friendly, quiet, and do a great job.
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December 2017 by Andres Quintana
This company does not make it easy to have a business relationship.
