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January 2024 by Katelyn Hilburn
The staff is beyond rude and does not seem like they are there to actually work and help customers. All three associates were more concerned with standing at the register laughing and talking than actually acknowledging and helping customers. They did not try to greet or speak to customers unless spoken to. When asked about where items were, they seemed super annoyed they were being asked questions, would have an attitude, and only gave a general idea of where whatever you were asking for was. They would not take the time to actually move and show you where anything was located. They didn’t even want to bag my items, or try to assist in finding the items I wanted. I see why they have so many bad reviews on here and I don’t understand why nothing is being done. I will never shop there again. I would rather buy online than be treated like my presence is a bother.
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December 2023 by Savinna
Employees were SOOO rude! Two were talking in front of the register when we walked up to the counter to check out. No one acknowledged us and they just kept talking then the guy complained to the other staff that he’d be able to hear her if no one was blocking them (us waiting at the counter) like HUHHHH???? We stood awkwardly waiting for service til he walked up to the register complaining he’s not supposed to be there like lol sorry for trying to check out and disturbing your tea time at the store you applied a job for?? Lol. They’d ask us if we were doing ok while shopping around but that just spoiled the entire thing lol. Just buy online.
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October 2023 by Melissa Brooks
Very disappointing at my visit to the Croc store at Crabtree Mall. The employees were laughing and playing around. No one asked could they help me. When got to register , took them few minutes to acknowledge me. I guess from the talking /not paying attention. Anyway, the cashier had me waiting to print out receipt. Had to get paper- When put paper in, said wouldn’t print out a receipt. I had said receipt wasn’t really needed rather than wait all that time and still not get one. Will not be going back to this location. Had been here previously and was a way better shopping experience.
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September 2023 by Peilin Qiu
When I asked about the price, the staff said buy one pair and the second pair is 25% off. But when I checked out, the staff says no discount for the second pair.What is more, when I got home, I found the second pair of the shoes are not in same size(one is larger and another is smaller). I tried to contact them by phone call, but no one respond.I had very bad shopping experience. The shoes are expensive but the service is not good.
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August 2023 by JAY SHAH
Lots of selection of Crocs. Found great Crocs for my wife as a comfortable surprise
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August 2023 by Jacob Cooper
When I asked about the price, the staff said buy one pair and the second pair is 25% off. But when I checked out, the staff says no discount for the second pair.What is more, when I got home, I found the second pair of the shoes are not in same size(one is larger and another is smaller). I tried to contact them by phone call, but no one respond.I had very bad shopping experience. The shoes are expensive but the service is not good.
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August 2023 by Bonnetta Whitley
This is one of the worst stores that I have been too. The only reason I gave 1 star is because finally after about 15 minutes in the store someone finally asked me if I needed help. Poor customer service when I checked out. Female never greeted me, didn’t say thank you or anything. I thought about the poor customer service and walked back in and returned my purchase. I asked for a team leader or someone in charge and to my surprise the rude person was in charge. Woww so someone like this represents the store?? That says a lot about the store. Unbelievable! She may benefit from customer services classes and should not be in charge of anything or anyone.
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August 2023 by Brent Evans
⭐⭐⭐⭐⭐ 5-star Google Review for "Crocs At Crabtree Valley Mall"I had the most wonderful shopping experience at Crocs located in Crabtree Valley Mall! Their customer service was absolutely excellent, and I can't praise their staff enough for their patience and extensive knowledge of their store selection.From the moment I stepped into the store, I was warmly greeted by the friendly staff. They made me feel welcomed and valued as a customer. What impressed me the most was how patient they were with me while I browsed through their wide range of Crocs products. They never once rushed me or pressured me to make a decision, which made my shopping experience truly enjoyable.The staff members at Crocs were incredibly knowledgeable about their products. They were well-versed in the various styles, sizes, and features of the Crocs available in the store. Their expertise helped me find the perfect pair that suited my preferences and needs.I appreciated the fact that they were attentive listeners and paid attention to my specific requirements. They offered helpful suggestions and recommendations, making it easier for me to make a choice among the fantastic options available.The store itself was well-organized, making it effortless to find the styles I was interested in. The selection was impressive, with a wide variety of colors and designs to choose from. Whether I was looking for casual or sporty Crocs, they had it all!I left Crocs at Crabtree Valley Mall with a big smile on my face, knowing that I found the ideal pair of Crocs thanks to their wonderful customer service and knowledgeable staff.I highly recommend visiting this store to anyone in search of comfortable and stylish footwear. You can trust that the team at Crocs will go above and beyond to ensure you have a fantastic shopping experience.Kudos to the staff at Crocs for their outstanding service, and thank you for helping me find my perfect pair of Crocs! I will undoubtedly be returning for my future footwear needs. Keep up the excellent work!
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July 2023 by adrian preddie
The staff was very young yet friendly, the manager on duty did his best to take care customers.
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July 2023 by Kali West
Crowded, loud, hot and hardly any room to walk around. More like the Croc pop up closet than an actual store.
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July 2023 by Kally West
Crowded, loud, hot and hardly any room to walk around. More like the Croc pop up closet than an actual store.
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June 2023 by Abi Turner (Buzbuz9)
It was slammed when I went in so it was hard to get help as someone who knows nothing about crocs. The employees were super nice, but the store was just really crowded and didn't have enough places to sit to try them on
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March 2023 by Maleiyah Sykes
Ernest is that dude!! Always friendly & helpful. O & very stylish!
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February 2023 by Quineshea Carson
The ENERGY & the EMPLOYEES are a whole vibe! I appreciate the positive interactions from literally every employee! Shouting out Ashante, Brandon, Caterra ( who’s only been with the company for 4 days) and the Manager of the store Ernest! From product knowledge to engaging conversation I received it all! This means everything to me. My experience will ALWAYS determine if I’ll step foot in an establishment agin or not. I will choose THIS Croc location EVERY TIME! Funny thing is the store didn’t have what I needed, but I still walked out with something I had no intentions of purchasing and felt good about it LOL! Thank you to you all!! Raises across the board!
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February 2023 by Michelle Dunaway
The manager was absolutely amazing. He helped me with my issues and was one of the most polite and kind person I've come in contact with he was amazing
