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March 2024 by Carly Coe
This is possibly one of the worst stores in the area. I stopped using the pharmacy here years ago after they put the wrong prescription label on my prescription. I continued to use it occasionally if I needed something and the nearby Lowe's foods was out. If you want someone to ring you up you have to track someone down otherwise you have to use the self checks which are card only. A few days ago I placed a photo order. I typically don't order photos there but figured it would be ok to order online and just pick up there. My order was over $100. My card was charged and I never received any sort of info about my order being cancelled. Upon arriving at the store I had to track down an employee to get my order which I kind of anticipated but after looking for my order they informed me that it was declined due to the size. I show them the charge on my bank account to show them that I was charged for it. After asking to speak with a manager she was unable to refund my $100+ in store and informed me I had to call a number to get refunded. She actually gave me two numbers in case the one number wouldn't refund my money????? I spend 45 mins in store trying to get my money back. When I asked why my order was even allowed to go through if the store was unable to process it she said they get asked that a lot and it's just how their system works. Eventually I just called my bank to get the transaction disputed.
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February 2024 by Terrisha Ferebee
Was not greeted or acknowledged by any of the staff. They just looked and kept walking.
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February 2024 by Kim Costello
Every time I have been in CVS lately, if I pick up a product, note the price and take it to the register, the price they charge me is higher by a lot. When I show an employee that the price on the shelf is lower, they say it was the wrong price and they won’t honor it. I think they do this to get people to buy something and most won’t notice that they were charged more at the register! Very deceptive. I will be changing my prescriptions to a different pharmacy. I have used cvs for years, but I am very disappointed in the service lately and their deception on pricing!
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February 2024 by James Inscoe
Are You Kidding Me? Get a text to pick up the scripts. Take the time drive way out there , pull up to the drive through window and the steel shade is down and a recording comes on saying the pharmacy is CLOSED for lunch so no drop offs or pick ups . WHAT???? Its 1:20 pm on a Saturday afternoon. That is a JOKE, Bankers Hours Stopped in the 1970's. The website say they are OPEN from 10 am to 6 pm, the Hours in the Window at the drive-thru say OPEN 10 am - 6pm. Thanks CVS , One Star is too much for you. You could allow for someone there to allow for pick ups at least and IF you had any questions you could call or come back but shutting the whole thing down is Unacceptable Period.
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January 2024 by Risa Carter
I don’t like writing bad reviews but this place is awful. I loved cvs in New York when I was younger. The products were there, the prices were good. This store is a prime example of terrible customer service. It just exudes an air of “we could care less” The manager barely answers your questions and walks away as if you don’t exist and nothing is her problem. The Buck stops nowhere. Do they have any customer service training nowadays? Nothing works right. The self checkout is constantly faulty. The coupon box is never stocked properly with paper. The coupons don’t register properly when you use them. No one knows nothing from nothing and most importantly no one cares! Shame on you CVS.
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November 2023 by Nancy Jo
Pharmacy is trash. Do not use them for your prescriptions. They will never fill any of your prescriptions on time. The pharmacy technicians have no idea what they are doing. You wait a long time in the drive thru. You are better off any place else.
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November 2023 by Phill Guins
Incompetent staff, you will get texts confirming your prescription is ready when it is not even in stock. When you call to confirm you receive the same information and when you arrive everyone acts confused and unwilling to render any basic assistance or sympathy. Save your time and headaches and find a local pharmacy.
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November 2023 by Quez
HORRIBLE STORE. Needed medicine tonight, not just medicine…insulin, and they were of NO HELP. They were lying , which I’ve been using CVs since high school, I know how it works and how my prescriptions are transferred and the whole 9. They were not at all focused on helping me with getting my prescription because they had a line…which not to mention it was only 3 cars in the drive thru and it was 7pm and they don’t close until 9. Horrible service and staff!
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October 2023 by Melanie Williams
Usually staff are somewhat hard to find at check out. The facility is not all that clean and the pharmacy is always super busy. I would say the pharmacy is slow but given their volume of customers and number of staff, it's about what you expect.
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October 2023 by Priyesha Jain
This location specifically is all about making money. They don’t care to follow up with the insurance to check if there’s any other brand that’s covered in the pharmacy. They just dispense the best out of pocket cost one without looking any further. They even quote different price at the counter vs the shelf price
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August 2023 by sharon schwager
I ran in this morning to exchange an item my friend had purchased by accident. Claudia was so helpful and friendly. She put my mind at ease, totally going above andbeyond! . I work in customer service as well and she was amazing. I just moved to the area and even though CVS is a bit pricey, because of Claudia I will continue to come here and let everyone I know to do the same. She really started my day off great! So thank you for hiring such a lovely person!!! Give that girl a raise!! ?
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June 2023 by Daniel B.
Pharmacy is fast and friendly! I've gone to pick up prescriptions for my kids right after leaving the doctor and they're always ready by the time I drive straight there from the doctor's office.
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May 2023 by Stephen Davis
The Forrestville Rd store is always clean, the staff is friendly and helpful.
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May 2023 by Sheena M.
I switched pharmacies to this cvs. The gentleman that helped me was so kind. My prescription was ready in under an hour. The lady who checked me out was pleasant and prompt.
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March 2023 by Justin
Don't have a phone number for pharmacy refill.