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March 2025 by Lou
Went in yesterday to try on shoes. I asked the Lady working in the shoe department if they price match shoes on Zappos and she said yes. Went to go pay and the cashier went and got the manager who said they don’t price match. Didn’t buy the shoes. Went online and contacted customer service and they price matched it without any issues, mind you, I didn’t let them know about my experience in store. I went ahead and drove out of my way to pick them up at a different location. The folks at that location were much nicer.
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February 2025 by Mike Tinsley
No ammunition, firearms, bows & arrows, sharp sticks!
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January 2025 by Frederick Griffin
I had an extremely disappointing experience at the Dick's Sporting Goods store in Brier Creek, NC today. When an associate opened a new register, I was the first in line, placing my items on the counter ready to check out. However, I was then told I was not next in line because a lady from another register was apparently next, even though she wasn't the next customer in line. There were multiple customers in the existing lines who could have been helped first, but instead, I was asked to move so she could be serviced.
I understand the need for fairness, but the situation felt completely unfair. My family and I had spent over an hour shopping in the store, just like everyone else, and we were treated with no consideration. When I moved to the register, I was met with a dismissive attitude and a grin, which made the experience even worse. I was made to feel disrespected and unimportant. I had hoped to make a purchase, but after being treated this way, I dropped my items and left.
I've shopped at this store regularly for years, but after this experience, I don't think I will ever return to this location. The employee’s smug and dismissive attitude was unacceptable, and I've never been treated like this at Dick's before. This level of customer service is disappointing, and I feel completely disregarded as a loyal customer.
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January 2025 by Rachel Roo
Placed a pick up order specifically because it stated my bikes would be assembled. Purchased two bikes and only one was assembled. I asked the employee why it was not assembled he stated that they come in a box and they don't assemble it... he said "show me where it says online we'd assemble it" so I showed him the receipt and he then said he would do it but later today... I live 30 minutes away and took the day off to pick up these bikes. He asked me to find back later, and that assembling it is easy... very bad experience buying a bike from here. I honestly should have just returned them both. Now I need to put the bike together... very frustrating
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May 2024 by Jess J
Unprofessional, display of racism, and unprovoked rudeness. My aunt and I were followed around by an employee of a different race who ultimately continued to give us nasty looks and speak to us rudely unprovoked. I had some boxing items in my hand I was purchasing and we were just browsing at other items en route to the register. Once at the register the employees could be heard making rude comments and laughing over their walkie talkies. There’s a correct and incorrect way to communicate with patrons of the company that employs you and that guy clearly needs further training and improvement.
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April 2024 by Avery McCoy
Should not list fishing supplies any more. False advertising. Selection is half that of even Walmart
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February 2024 by John Jones
Excellent selection of most sport paraphernalia...
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February 2024 by Zigi Zig
Gentlemen who worked today in shoes department and help me with pickleball shoes was awsome and very helpful.. Thanks..
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January 2024 by Courtney Collins
Not a fan of the customer service at the brier creek location. Every time I visit this one it feels like I’m pulling teeth to get someone to help or even do the most basic request….ring me up.
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January 2024 by Juliette Stone
I don’t shop at this location often, but when I do, Nathan is always very helpful and knowledgeable about all of the merchandise in the store. If there is something that you need assistance with, he is able and willing to help With no hesitation. Although I don’t come in the store too often, Nathan always remembers me and my son which means a lot. Look out for him and I promised that you will receive excellent customer service
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January 2024 by Randy Summerford
They don't have a fraction of what is 9online. Fishing reel area is a notch above Wal-Mart. Bass Pro Shops has spoiled me.
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December 2023 by Kay Mercer
Everything was okay but I could not really find workers to help me I only found 2 and they were really nice
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September 2023 by Keneshia Gillespie
Thank u Nathan for helping us set up an account in your store today.
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August 2023 by Carson Miller
Wow. Had one of the best shopping experience ever here because of Kai and Nathan. They made us feel like we were family truly. Kai couldn’t have been nicer helping with shoes and the dressing room. Nathan was as good as it gets with one of the brightest happiest smiles you’ll see. What great people this place is lucky to have them.
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August 2023 by Rob Nelson
Bought 2 pairs of shoes...they rang up at 149.00 but were marked at 104.97 on the display. They were great and honored the price on the display.
