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March 2024 by Marshall Jones
Will send all my friends here. Love my mattress!!
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March 2024 by Samantha Lake
Five star experience through and through!!
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December 2023 by S Anderson
This was our second experience buying a mattress from Direct Outlet Mattress. The first was from their Wilmington location and our most recent from their Raleigh location. Both experiences were absolutely fantastic. Thank you, Josh, for the quick turnaround on our order and delivery. We appreciate all of your help.
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December 2023 by Greg C.
I had an excellent experience purchasing my mattress from Josh today.I had so many questions... Coiled or foam? Firm or soft? With so many options nowadays, it is difficult to find what's right.I had shopped at 3 stores before stumbling upon Direct Outlet - none had the selection, service, nor better price when compared with Direct Outlet.Be sure to call and schedule your personal appointment with them soon. You'll be supporting a local business by doing so. Thanks Josh, you rock!
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December 2023 by Veronica S
I truly had a wonderful experience shopping at Direct Outlet Mattress. Normally I dread shopping for furniture because of how pushy and impatient salespeople can be but Josh was AMAZING. He is attentive, has a wealth of knowledge, kind and hilarious. I am in love with my new bed & would highly recommend you chose Direct Outlet for your mattress needs.
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November 2023 by James Bullock
I don’t usually write reviews but I want to share my experience with Direct Outlet and specifically with Josh. I am in the process of setting up our playroom for our two granddaughters. One lives in Ohio and the other in Los Angeles so they don’t get here very often so I was looking for good but inexpensive mattresses for the twin beds. I met Josh at the store and bought two memory foams at a great price, and Josh told me it might take up to 72 hours for them to fully expand. One expanded fully in a day but the other one was tapered on both ends and never fully expanded. I called Josh and the next day he delivered another mattress to my house. He went above and beyond in my opinion. You just can’t beat service like that. It was a pleasure meeting Josh and a great experience!
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November 2023 by Melissa McConnell
I had the BEST experience buying a mattress here! The owner Josh, is so personable and professional! Hands down the best prices and fast delivery! 10/10 I would recommend buying your mattress here! Josh made sure I got exactly what I wanted and in my price range!
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November 2023 by Taylor Made Motorsports
Very pleased with our experience with the purchase of our new mattress! Josh is very friendly and extremely knowledgeable in the mattress world. I’d highly recommend him for anyone in the market for a more comfortable sleep!
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October 2023 by Shainah Milfort
I genuinely cannot say enough about this place! Never would I have thought that my best customer service experience would be a mattress store. Josh was incredibly helpful! He really took the time to discuss with me my needs in a mattress and showed me all options that could potentially suit me. He even helped me to understand what I should look for in a mattress based on my day to day activities. He was informative, polite, and also funny. Even after the purchase he went above and beyond as to pick the mattress up himself all the way from Wilmington just to make sure I had it on time! Do not get a mattress from anywhere else!!!! Genuinely the best customer service you will ever experience! Thank you so much Josh!!
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September 2023 by Bhaskar Ray
Good quality and exceptional service at affordable prices. Josh is friendly and helpful. Loved the experience of trying out mattresses and choosing the one that suited me best. I've also recommended this place to my friends and we are all immensely satisfied with the quality and prices. My mattress had a manufacturing defect. Once I informed Josh, he swiftly worked out a schedule, visited my apartment, inspected and replaced the mattress with a proper one. Really impressed with the quick service.
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September 2023 by Constance Mouhidine
Today was my first time going to Direct Outlet Mattress. Josh was the young gentleman that assisted me. He was very professional, knowledgeable and very kind. I loved how he answered all my questions in regards to the different type mattresses. The materials used to give a visual understanding sets this company apart from any past experience I’ve had from a mattress store. I’m hearing impaired which causes a lot of challenges when interacting with the public. I felt so comfortable with Josh as if I had known him for years. He was very patient and understanding to my needs as it relates to effective communication. Needless to say I left with a mattress and I just woke up! It sleeps very comfortable and it’s a memory foam. I would highly recommend this place to anyone who needs to find a good mattress with great affordable prices. If I was able to give 10 stars I would have without hesitation. Great family owned business, great selection, great prices and great customer service.
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July 2023 by christopher outten
This was a great mattress buying experience. Josh was an awesome help with tons of experience. If you’re looking for a good mattress this is the place to come. This business is also family ran, and all of their mattresses are made here in North Carolina.
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July 2023 by Hannah McCloskey
Excellent!! This is the place to go if you’re looking for a new mattress/pillows. Fair prices, quality products, and exceptional customer service. This place has my highest recommendation, and I will tell all of my family and friends to go here in the future.
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July 2023 by Andrew H
Honestly - the mattress buying experience should feel like this.Absolutely great company to do business with. Good prices and I was in and out in 15 min tops both times I purchased there.Recently moved to Raleigh and have become a recurring customer at Direct Outlet Mattress.Arrived at the store front, buzzed in and explained what I was looking for - No sales pressure - took time and asked questions to find the best product for my needs and budget. - No upselling / hidden fees at checkout. Post sale, he goes above and beyond - does the heavy lifting, and expertly ties down the mattresses securely to my vehicle.This owner operated business isn't just trying to scrape as much profit out your pockets as you exit... my experience shows he really cares for the customers he interacts with.All A+ in my book.
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July 2023 by Raevonne GoldLLC
Exceptional customer service and quality products. I was skeptical about making such important purchases from fb market place but after meeting Josh and hearing how knowledgeable he is about his products and the recommendations given for my best fits, I was convinced I made the very best decision in choosing Direct Outlet.Josh is the best I've seen in customer service and he follows through. Absolutely great!!!I also received maintenance tips which I thought was a great preamble for post service.Thanks Josh.
