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March 2024 by Nevermind
Awesome service. Great personnel. Room was very clean. I would stay here again with no hesitation. I arrived on Monday night, and the desk personnel were very inviting. I had just driven in from Baltimore Maryland and was exhausted. My room was ready and all I had to do was check in and go to bed! Give these people raises!!!!!Rooms: The room was tidy and very inviting. Thank you for being so accommodating. I was exhausted.
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March 2024 by Ken Rowls
Could not think of anything wrong with this hotel! The rooms were clean, the location was perfect, I got to practice my Spanish with HOUSEKEEPING, and those cookies were THE TRUTH!!! If I am ever that way again, I definitely am staying there! Wish I didn't have to leave!Rooms: GREAT!!!
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February 2024 by Walt Nicholson
Nice spot off the highway. Rooms were clean and staff were friendly.
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February 2024 by Blair Hansford
If you want to stay in a hotel that wrecks of weed on every floor and guest slamming doors until well past midnight, this is the place for you. I checked in and was given a room that was disgusting. Dirty towels everywhere, trash all over the room, half eaten food.... Was a mess. You can literally smell pot from the moment you walk in the lobby and throughout the hotel to include your room. Staff just chilling like it's all good. People slamming doors and wilding out in the hallways all night. This place sucks, stay elsewhere if you want to get a decent night's sleep.
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February 2024 by Joshua Julian
This place is horrible. They charged me even though they were not suppose to. They were suppose to transfer me to another Hilton property. Instead I had to do that, no big deal but then they charged me for half a night stay because I checked out of the hotel 3 hrs after checking in because they didn’t have Internet service. . I sat, waiting for the internet to come back on and it never did, causing me to have to move a Hilton hotel in North Hills. The management here is not understanding of who keeps hotels like this in business. I’ll never use this hotel and I would advise you to be aware. The elevator layout sucks; 10 floors, 2 elevators one on each side of hotel(it’s split). Didn’t acknowledge my diamond membership.. ?♂️
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February 2024 by travis gabree
I am giving a 5 star review because the hotel itself along with the staff was great. The location however made us feel rather unsafe as it is in a very trashy area which I mean there is literally trash everywhere on the road the hotel is on. Is worth staying at but I do hope the hotel puts pressure on the city to get it cleaned up.
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February 2024 by Kevin KAYE
Great quiet location. Helpful & friendly staff made check In easy. 10 minutes to PNC Arena for Hurricanes hockey.10 minutes to downtown Raleigh.Free parking in well lighted lot.Stay anywhere downtown & deal with parking decks plus fees. Excellent value
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February 2024 by Steve O
The hotel was nice and the staff was great. My frustration is with how most Hilton properties continue to take away benefits from their frequent traveler guests. Diamond members used to at least get some breakfast credit, but that appears to be gone, at least at this Doubletree. I typically start at other Hilton properties so I'm not sure when that started. I was quite fortunate receiving their special guest of the day award, which did come with free breakfast. That was very nice and the best part was I was selected for that before they knew I was a diamond guest, so it's not "rigged." The room was clean but the bed was harder than I like.Food & drinks: Nice friendly staff at the hotel bar but the beer prices are very high. I live in the Washington DC area where high prices are common, but these raised the bar.
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February 2024 by Billie Lister
The staff are not helpful, they did not honor the rate promised at booking, and were rude when I tried to request it to be fixed. The room was clean but the body wash was empty and the staff would not refill. Won't stay there again, there are too many other options that are just as clean, but are friendlier and more honest and helpful.
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February 2024 by Jasmine Cooper
The staff was extremely nice. I checked in but didn’t go straight to my room because I had other things to do before taking everything up. Once I got back and unpacked everything I pulled my sheets back and they were dirty I immediately called the front desk to explain and she asked if I wanted to change rooms I was already tired so I just asked for more bedding to change the bed myself and I was offered 50% off the hotel restaurant. Got the new bedding and the blanket I received had hair tangled up throughout it. I was over it at this point and just slept in my clothes over the one clean sheet. On top of that my lights in my room kept flickering and housekeeping was walking through the halls at 7 am shouting at each other. Although the front desk was very nice my stay was horrible I don’t think I’ll spend my money here for another stay.
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February 2024 by Strong Builders LLC
Excellent room. Had a small issue with the tub drain which was promptly addressed. Super comfy
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January 2024 by Sati Mitra
I had asked for a mobility access room but the receptionist didn’t pay attention to it and I was given a regular room. It was late at night I was very tired and anxious about my next day medical procedure so I had no energy to go back to the reception and ask for a handicap accessible room.Taking shower in that given room was very challenging as the shower head was high up and the knob that regulates water temperature was defective and it kept constantly sliding down.I hope the management rectify this problem.Rooms: Rooms are goodNearby activities: Not muchSafety: SatisfactoryWalkability: GoodFood & drinks: GoodNoteworthy details: Had problems with shower.
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December 2023 by raghu prakash
This place is bad of a place, this is not the doubletree that it was beforeThe AC was old fashioned and making lot of noises. They now no longer do breakfast buffet. It is paid to order with pricing higher than the $15 coupon that was offered. I would suggest other hotels than this.
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December 2023 by Ziana Sachi
Never again!! Stayed here for a night visiting, at 3am there was 4 guys outside of my room knocking. I was scared and Terrified! They were there for a hr and I called downstairs but this black girl didn’t care at all.the manager gonna come in the morning insteadOf apologizing she told me I had to leave with a disgusting attitude her name is “JESSICA” BTWTHIS IS WHY black people get no respect.Unprofessional and nasty mf
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December 2023 by Kasaundra Shackelford
Stayed here for a work trip. The only real con was that the hallways were absolutely frigid in the mornings. The rooms themselves were decent but nothing to rave about. The staff was super friendly and helpful. The gym is a nice size and well equipped. The location is great for getting around the surrounding citiesby car. Not walkable to anything though.
