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January 2023 by Nataliia Kromchenko
My husband and I were referred to this lab by the insurance. We were told it would be a home visit to do the tests.When I called ExamOne to schedule the appointments the lab representative named Marjorie told me they do not have available appointments any time soon. I asked Marjorie when would they have one available, her answer was: "I am not sure". I asked her, how come that she was not sure when the next appointment would be available, and why would they offer their services to the insurance companies if they "are not sure" when they can fullfil those obligations. I received no adequate answer. Instead she complained to me that insurance company should not interfere with the schedule of her technicians. I called the lab few times more, hoping to talk to someone else, but this Marjorie was answering the phone all the time. She insisted they have no way to schedule us guaranteed by insurance home visits, only office visits.We decided to look for another insurance options, which did not require the mandatory medical exam. We picked one, but as my husband had history of high blood pressure, and they still asked him to do the medical exam, and again with Exam One.We reported the issues we were having with this lab to the new insurance. However, it did not help to improve lab scheduling services much. They could not confirm the exact date for the home visit, instead confirmed 3-day period, which is super inconvenient for working people. We had to opt the office visit for the certain date.Very unpleasant experience. It is disappointing that the company takes a large share of the market, but is not able to provide decent services to the customers and partner companies.
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September 2022 by Frank Timberlake
Had to schedule a appointment almost a month out. One day before, examiner wanted to move appointment here, there, and everywhere, even trying 7AM. Even though Exam One is owned by Quest, the medical exam company operates more like Disney, very Mickey Mouse. I went elsewhere.
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January 2022 by Wayne Hager
Great experience. Very personable staffer and well done.
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November 2021 by Gloria Williams
This Place is run very very poorly. Someone needs to shut this place down. I had an appointment twice with an incompetent person to take blood. They never showed even after talking to the manager. I am just gonna cancel the insurance policy. Thanks Cora ! You should be really proud of your work.
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April 2021 by Tarakesh Potluri
I got an appointment for March 30th at 1:30 and one day before one who collects blood calls and tells that she can not come at 1:30 as she works only till 12 and the call center guys messed it up. She said she can come before 10 and then she calls and says she can not make it before 10 as current person is having bad reaction. I called EXAM ONE support and they dont have answer and could not schedule me until April 13th and I need to wait another 2 weeks because of the EXAM ONE messed up scheduling. They are really bad. They said Manager would call and take care of this and so far no one called me back. This is so much negligence
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November 2020 by Tiara Gould
Chris was so friendly and kind and explained everything to me as she went along. Very good experience. Give that woman a raise!!
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February 2020 by T. C.
I couldn’t be more impressed with the efficiency and professionalism here. A very businesslike but pleasant atmosphere. Well done all around, highly recommended.
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February 2019 by Brittany Henrich
I had my blood drawn here today for life insurance. The phlebotomists were incredibly friendly and professional and I really enjoyed my experience here! I am prone to fainting and made sure to the let the phlebotomist know, (Christina, I think?) so I could lie down. When she started to draw my blood, sure enough, I started to feel myself fainting. Both of the phlebotomists and the receptionist took such good care of me! They gave me a cold compress, orange juice and made sure I was 100% before I left. They were all wonderful people, very compassionate and friendly! I also work in the medical field and had to train in phlebotomy and her technique was great! I have had my blood drawn A LOT in my 30 years of existence and this was, by far, one of the best experiences I have ever had!
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November 2018 by Rebecca McCoy
This office is very good about keeping people on schedule if they have an appointment. Their phlebotomists are phenomenal. I have frequent blood draws at various different locations, but I have never had a bad stick at this specific office in the last four or so years I've utilized their services. I am a notoriously difficult stick due to my physiology, but I have never had to leave their office without a successful draw. I actually have left with no bruising at all post-stick, which is incredibly rare for me. The staff is super friendly and take direction from their patients very well. Very important and very much appreciated. Though they do have a solid core of employees, the regular phlebotomists seem to rotate in and out, possibly as part of an educational practicum or first job post-graduation. ExamOne must only hire the best if that is the case, because while I've had folks seem uncertain, it was more about putting the colored tubes in the correct order; technical skills were impeccable. I used to have a needle-phobia, but ExamOne has never provoked any anxiety about needles for me. Bravo!
