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March 2024 by Amanda Kimble
DO NOT shop at Express. Their “new policy” makes it so that you can’t even exchange something for the correct size after 30 days. Christmas shopping ahead of time around Black Friday? Just don’t. Heaven forbid the person you’re shopping for doesn’t like it or turns out to be a slightly different size. Wasted money.
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February 2024 by Stephanie Jerkins
I'd give no stars if I could they don't care about their customers. Do yourself a favor and shopSomewhere else
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January 2024 by anil venkat
Very bad customer service..
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January 2024 by Dakari Almeida
I was helped by Jarrett and Sheunda. They were incredibly helpful and attentive as they helped me pick out the right size and look for me. They also helped me find good sales and were very friendly. 10/10 experience.
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December 2023 by sam furna
HORRIBLE EXPERIENCE-0 STARSI purchased two suits in-store. One was not available so they had to ship it, fine. The cashier did not give me a receipt, and I was assured I would get one by email. Well, they got the email wrong so I never did receive a receipt. Thankfully, the suit showed up. Unfortunately it was the wrong size, extra slim instead of slim. No problem. Mistakes happen. So I return it, they send a new suit. The new suit arrives, it is the correct size, but this time there is still the anti-theft device on the pants. Ok, accidents happen. I return it, they send the next suit. This one is AGAIN the wrong size, extra slim instead of slim.At this point it is a parody. I have never had such incompetent service. I will NEVER buy so much as socks from Express again. Oh, but thankfully they did offer me a $5 online Express coupon so yea that totally made it all worth it. Horrible. Horrible. Horrible.
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December 2023 by GQ Okafor
Walked in to the store and I barely received a hello. On top of that not a single person approached me to ask if I needed help finding anything. Employees just walked past quietly. Sad part is I saw what I wanted, but due to the lack of customer service I received I just chose not to buy. I guess as I walked in the store wearing my $800 loafers and $600 peacoat and dress attire, I didn’t look like the type to buy lol. To my fellow black attorneys please walk pass this store.
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October 2023 by Kimberly Biggs
On 09/09/23 I entered Express because I noticed the 70% off sign. I was actually trying to find the men's department store for Belks. Thought why not give it a look. I initially was overwhelmed as I needed a mans suit for a 6 ft 4 guy. I noticed Mickey and asked for help. Without hesitation he assisted. He gave lots of suggestions and each one worked out perfectly. He was amazing! The best customer service I have ever received. He deserves more credit for his effort. My total bill was $669.79 and found everything we needed for the one formal event and found a casual outfit as well. Frankly, had Mickey not helped I would have left empty handed.
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June 2023 by Nadia
Sonia was such a blessing, she helped me pick the right outfit. I am short and she knew the right fit for me. Now I feel confident going to my meetings.
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June 2023 by Lynetta Spells
Love the selection they have now and how organized it is(swimwear looks good too). However I had no help after a staff member placed my clothes in the dressing room. Staff should at least say hello when people walk in, the store wasn’t busy and I still had to walk out twice to find other sizes because no one was present. This is why I enjoy going to Nordstrom the service and help I receive is so much better.
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June 2023 by Sal Moolah
How many times do I have to unsubscribe from your email. I freaking real how many emails you send. Just stop!!!!!
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May 2023 by Erik Pierce
Malika was extremely helpful on 5/11/23. My wife was in a time crunch trying to find a white dress for an event she was helping out with. Malika greeted us with kindness and went right to work on helping her find something that would work for her. It is so refreshing seeing as we had just left out of another store and had received the complete opposite. If you are a manager reading this please let Malika know that we appreciate her going above and beyond duty to help! Thanks again
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April 2023 by Joseph Lauro
Never thought to look here for a wedding outfit. The staff, tirelessly and selflessly, simply did not stop until I was best and dressed. Big shout out to Mikey! European ensemble making a groom look fantastic and super comfy.
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February 2023 by KO Beckford
We always get some good items of the sail rock
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January 2023 by Mariss
I haven't shopped at Express since 2008. There have been so many changes in how the clothing is manufactured that it no longer benefited me to visit. I finally visited yesterday while shopping for a blouse for my birthday. They advertised an online sale but with the variation of their sizing, I really needed to visit and try on clothing. My body has changed over the last decade and I need clothing that is trendy, functional and comfortable. Nicole was very helpful from the moment I arrived. She helped with finding sales items and using my app. Houston stepped into help me with sizing and finding styles I desire. I purchased a body suit that is very comfortable and can be paired with pants and skirts. I used my insider $10 discount and saved on top of the weekly sale. A nice gentleman helped me at checkout. I appreciate the professionalism at Express.Thank You ladies. I will return again.
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October 2022 by RISS ILIENT
I haven't shopped at Express since 2008. There have been so many changes in how the clothing is manufactured that it no longer benefited me to visit. I finally visited yesterday while shopping for a blouse for my birthday. They advertised an online sale but with the variation of their sizing, I really needed to visit and try on clothing. My body has changed over the last decade and I need clothing that is trendy, functional and comfortable. Nicole was very helpful from the moment I arrived. She helped with finding sales items and using my app. Houston stepped into help me with sizing and finding styles I desire. I purchased a body suit that is very comfortable and can be paired with pants and skirts. I used my insider $10 discount and saved on top of the weekly sale. A nice gentleman helped me at checkout. I appreciate the professionalism at Express.Thank You ladies. I will return again.