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March 2024 by elbee foster (elbee)
Way too much effort for the customer. Counter personnel doesn't ask enough questions to understand your needs. What should have been maybe 15 minutes took about half an hour. Still not sure the project will turn out as requested. This isn't how it used to be at this location. Obviously a change in staff and/or management.
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February 2024 by Barbara Patterson
After calling around to find a location that could help me with a project, I went to the Hillsboro Street facility. I told the lady at the desk what I needed and she went and got someone else who had no time or desire to help. I needed to have a sign made, and I wanted to show her what I wanted it to go around to make sure it was doable. All she would say to me is that she needed a PDF in the exact size for her to print. I tried multiple times to have her look at my project to see if it would work, and she would not look at my picture, told me she did not need a picture. That all she needed was the PDF to print. I was very disappointed that they're not there to help, so I took my business elsewhere.
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January 2024 by Nick C
Employee was friendly enough and provided quick service
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December 2023 by Chris Zaremski
Bill was super helpful with multiple items I needed to ship. He went the extra mile and made it a great experience!
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December 2023 by Phil Geary
Keosha is fantastic. Thorough and very helpful. Thanks!
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December 2023 by Brynn Hegnes
Great location, customer service, and efficiency.Darius is always extremely helpful.
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October 2023 by Tamzid Ibn Minhaj
I wish I could have given zero starts.I need to use this branch often since this is close to my campus. I can hardly remember a time that I did not leave this office without a bad taste in my mouth. This is the most rude FedEx branch I ever visited, in my opinion they either should change their emplyees' attitude or leave the business. There is an African American dude who is as ill mannered as one can be, often shouts at his customers ( forgot to notice his name). For some reason, he always seems angry and hostile towards anyone who comes to his counter. Avoid this office at all cost if not absolutely unavoidable .
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October 2023 by Warren Smith
The staff at this location are very friendly and helpful when it comes to helping with faxing printing and copying
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July 2023 by Ashlyn Hewitt
I cannot say enough good things about Tameeka!! She was beyond helpful when there was an error with my order and not only that, but she was amazingly kind throughout everything. Kindness goes a long way and I will definitely be back to this location!
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July 2023 by Esteven Pierre - Louis
Kerosha what can I say about this Wonderful FedEx Office team member, after the experience I had with her over the weekend with my order, it was extremely pleasant to put a face to the name she was immaculate truly an amazing experience with Kerosha. She brightened my day. To go even further with my experience with her. She contacted me over the weekend multiple times to update me with the status of my order and it also expressed some technical difficulties, but she guided me throughout the whole process until my order was fully ready for pickup. I highly recommend visiting this location and speaking with her she was mind-blowing. Overall five stars. Great customer service. Very pleasant. Also had her name tag on, made it easy to identify who helped me.
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July 2023 by Mona Shabani
The reason I'm giving 5- stars is for Yolanda and Gray's great help with my shipment. I came in on Saturday, 9 minutes before they close, with 4 large boxes to ship and they stayed over 6pm to make it happen. I appreciate them to accept the boxes and make sure I get to ship them on time. They also offered to tape over my boxes to make sure they are secure.I would not give Fedex 5 stars generally though, because I am frustrated with their unhelpful robot agent that takes every call on the 800 line. They should add the option of speaking to a live agent that can actually do things!
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June 2023 by susan lewis
I was so frazzled trying to get out my package. They helped me with everything! I even left my wallet , receipt, and the sales woman ran out to give it to me as I almost drove away! Thank you ?!!!
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June 2023 by Michael Bonventre
I walked in and immediately received assistance. I had my package labeled, and I was out in less than 5 minutes.
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May 2023 by stephanie garcia
I went to 4 different establishments (3 of them not fedex) to get the service and solutions I needed. Not only did Yolanda provide me with exceptional customer service for what I was looking for, she even set me up with information for future printing and shipping services for my business. She had an amazing attitude and did not stop at the first thing that didn't work. Thank you for going above and beyond for me. You have earned my business, and I will be sure to share with others. The other businesses i visted showed apathy and carelessness for their job and Yolanda, treated my work and shipment as it was her own! She truly cares and knows what she is doing. this has been my best shipping interaction i've ever had.
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May 2023 by Erica
Yolanda and Keosha were very helpful. Ms. Yolanda really went above and beyond to help us achieve the product we were looking for. So thankful for the wonderful customer service. It’s hard to find these days!
