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April 2024 by Alma Moore
I have always had “good” service from Ferrell gas. They always come when promised, driver leave a ticket and overall excellent service. I recommend them to all that need propane.
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March 2024 by Meryl Zeidman
Driver was rude!!!!!!!!Damaged my property during a delivery.Been waiting over 2 months for someone to reach out regarding the damageCustomer service in the office offers no resolution or phone numbers of the appropriate people to contact.I have been with Ferrell Gas for 30 years.It's a real shame !Sir I have already provided photos to multiple people.You need to inquire within your company
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March 2024 by Ferenc Haraszti
We've been served by Ferrellgas for over 25 years, auto-fill. In that time I had to call them only once to come out and fill our tank. Once in 25 years: wish every other service provider would do their job like them. Kudos to Ferrellgas and their drivers and Happy Easter!
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February 2024 by melonie mickle
The driver has torn up my driveway and was quite rude. Call center people are abrupt and offer little to no assistance.
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December 2023 by Catherine Tysinger
Our delivery person was absolutely AWESOME!!! What a nice person!!!! I got his name off the ticket it was Rob S. I assume. He was super fast and efficient! And so darn nice! Yay for great customer service! Look forward to seeing him again! Thank you for everything!Oh yeah I almost forgot the ticket was the EXACT amount that they quoted me on the phone! Exceptional!
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October 2023 by Andy Foshee
I've had an account since 2000, and pricing is not always competitive, but they'll often work with me when I take the time to document price checking before I call to order. I've had several delivery drivers tell me disturbing things about the state-mandated testing for buried tanks (ours is), and I would like the ability to access the test records they have to keep since a tank buried near the house for 20-years concerns me. Twice I've wanted service (instead of a simple delivery), and while the second experience was exemplary, the first one literally took months to resolve (someone at Ferrellgas kept claiming I cancelled appointments - I didn't).
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October 2023 by Mike Masters
Just a HeadsUp, be careful if the truck parks on your driveway. When I got propane, the truck leaked oil on my new concrete driveway. Have them park in the street. It costs $200.00 to have it cleaned. Ferrellgas did reimburse me, but who needs the hassle?
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April 2023 by Josh Brubaker
The new call center approach to taking phone calls is absolutely terrible.
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October 2022 by Ballard Bishop
This was an exceptional service and the employee was knowledgeable, courteous and went above and beyond to provide just the right amount of gas without overfilling. Thank you for having such great employees!!!
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October 2022 by CJ Orr
I did not grow up using propane so I do not have a high comfort level with a tank near the house. For several years I used a small family owned business to provide my propane gas. Over time, my tank began to look shabby and I was a bit concerned about its overall integrity. While I love the idea of supporting small and local businesses my perception of the tank condition was a major factor in why I switched to a bigger company.I decided to switch to Ferrellgas for several reasons; The employees are trained in safe handling of propane, the national wide distribution for the company means that there will be no shortages, they paint the tank on request, they have the proper equipment to move the tank, the company sends out timely information. . . . What I have now is piece of mind.
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October 2022 by Candy Orr
I did not grow up using propane so I do not have a high comfort level with a tank near the house. For several years I used a small family owned business to provide my propane gas. Over time, my tank began to look shabby and I was a bit concerned about its overall integrity. While I love the idea of supporting small and local businesses my perception of the tank condition was a major factor in why I switched to a bigger company.I decided to switch to Ferrellgas for several reasons; The employees are trained in safe handling of propane, the national wide distribution for the company means that there will be no shortages, they paint the tank on request, they have the proper equipment to move the tank, the company sends out timely information. . . . What I have now is piece of mind.
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October 2022 by Daniel Swenberg
Terrible service. Drivers can’t manage gate instructions they never call you, deliveries routinely delayed by weeks. they never show up on time. And regional manager is extremely rude. Shameful
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October 2022 by J Tubbs
Ferrellgas charges extra fee's which others don't like hazmat, etc. These $30-$40 add up and they are NOT required by the state. Don't use them if you can.
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October 2022 by Pat Lawson
I thought there was a small leak in my tank, but nothing major. They were there within minutes!
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October 2022 by Terry Duff
Delivery was soon after the order was placed and our delivery man was in and out and we are set for the cold.
