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February 2024 by carmen martin
Came in, ordered, got my subs quickly. Everyone was nice from the person taking the order to the one that made and gave it to me!Chicken Parm sub is sooo good!
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January 2024 by Jennifer Aubut
Half the time you get what you asked for here. It was not busy and I was the only one there. Not sure how you can mess up No lettuce and No onions but they did! Not worth the drive back, will be checking before leaving in the future. I remember now why we don't go here much. I had even given a tip. Never again! If you go here CHECK YOUR FOOD BEFORE YOU LEAVE.
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January 2024 by Cory Mill
The service at this location is HORRIBLE!!!! We ordered subs online and waited in store for about 10 minutes before asking an employee for an update. It was the manager (an African American guy in his 40s) who was completely disrespectful and dismissive and told me he was too busy. After another 20 minutes, we still had no subs. The manager was rude, didn’t apologize, just said he didn’t know what happened. Didn’t offer to make the subs. After 30 minutes and driving across town, we left with no subs and crying kids. Avoid this location at all costs and that manager should be fired. Completely unacceptable behavior.
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December 2023 by AROC SENOJ
Normaly the food is good but the service always sucks! If you are easily annoyed by people asking questions about a service you claim to provide then customer service should not be your job of choice. And don't deliberately mess up someone's order because you are mad about being questioned regarding the bad service. I ordered a pork & slaw sandwich that is normally stacked with pork like the picture but due to the server being annoyed my sandwich had more bread than meat for $10! I will never return to this location.
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December 2023 by Cool B
When I came at 4-5 pm, these 2 women’s or I think they were trans? But anyway they were rude and disrespectful. One of them got so mad and walk away and then not fix my food. So another worker had to make my food. The food was good but the workers was bad and disrespectful and getto…. The other person got mad and was talking to her mom(How embarrassing) lol. But yea if you closer to a fire house you should not come here because the workers are bad management. ( it was 2 women’s and 1 boy working in the restaurant)
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December 2023 by Seth Buckley
I think I received the smallest filled sandwich I’ve ever eaten. I think it had 2 slices of meat for $10.
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November 2023 by Nita B
Each time I come here, the staff are always friendly and prompt! Customer service is top tier!
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September 2023 by Eric Motzno
Great meatball sub. However, the medium sub cost me $9.29 plus tax. On-line menu shows $6.39 plus tax. Large would have been $14.99 plus tax, not $9.39.
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September 2023 by Ryan Kilbride
Lazy, and just disappointing. Gave me bread and cheese with nothing else. Knew it was a Uber eats delivery so he didn’t care who was held accountable. Get better employees who care about their job!
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September 2023 by Rebekah Moore
Food was great. Staff didn't acknowledge arrival for several minutes, although we were the only ones in the restaurant. No smiles, lethargic attitude.
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July 2023 by Brad
Sorry for interrupting the employees conversation to ask if the place was open since they had chairs on tables and ignored me at the register. Thanks for the sarcastic comments as well I deserved them. 8:05pm on 7/28/23
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July 2023 by Alexis A.
We Just ordered a to go order, for Roxanne. me and my mother total was 17.89$ paid cash for a turkey and provolone on white with mushrooms, my mother the brisket with extra sauce on the side, the service was horrible, as well as both my food and the brisket. Meat wasn't drained properly out of the steamer, toppings on my sandwich I didn't order. The mushrooms were Hard as a rock and there was only 4 single mushrooms! My bread was soggy. As was the briskets bread. I'm usually not one to write reviews, but I couldn't even eat my food, well, we rather could not have eaten our food the way that it was made. the store wasn't busy my mother was the only customer inside at the moment. and when I tried to call back to speak with a manager they left me on hold For nearly 25 minutes and I never spoke with anyone. If there's anyway, I would please like my money back or some sort of resolve for this issue at hand this was completely unacceptable. Also trying to call before I post this, the line has been on hold even longer now. 0 star if I could I would not recommend. Or come back unless full refund or order is repeated on the house.
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July 2023 by David C.
Been 7 years since I last went to a firehouse subs and I was quickly reminded why I never went back. The sandwich was a 3/5 stars and the customer service was a 1/5. The lady didnt even say hello or anything just straight to "what can i get you?" No "hello" or "how is it going?" Just straight to business. Some random lady was just hanging out in the store charging her phone. Unfriendly atmosphere and subpar sandwiches. Plus the price of a sandwich is equalyo jersey mikes. Jersey mikes sandwiches are wayyyy better
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July 2023 by ncismyhome2
Out of ice, no napkins (in the one and only dispenser), and the sweet tea and unsweetened tea were both unsweetened. The meat was wet and made the bread soggy. Just gross! Went at lunchtime. Wait time was about 12 minutes. I won’t be back.
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July 2023 by Matt Brawner
Be careful if you plan to dine in. I arrived at 7:58, over 1 hour before close, and was told I could not eat in (must take out). Other than that, food is good.
