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February 2024 by Claudette Warren
Nick was the person who checked me in and he was very nice. After I explained my situation to him, he went out of his way to get me in and out under an hour when estimated time was one hour and a half at least for a tire rotation and balance. My Highlander rides very smooth!
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February 2024 by Rajender Dayal
Service manager explained different things that needed attention before servicing it.
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February 2024 by Rashad H.
I had a 1pm appointment for a simple oil change. I dropped my car off at 12pm arrived back to the shop to pick my car at 4:30pm, the tech had not even started on my car. 5:20pm the front desk person says they have the wrong filter. I am still waiting at 5:40. This shop is not timely.
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January 2024 by Alexis
Horrible experience every time I’ve been here. First time, I had an 8am appointment and after five people who have came in after me already left and two hours passed by they realized no one had even gotten to my car because they “forgot”. After another 45 mins, fortunately one of the workers gave me a 50% discount for my next visit. Scheduled my next visit for 8am, called back within two minutes and asked to do 8:30 instead because I realized I had something else scheduled at 8am. They said they don’t do half hours so we agreed to 9am. A week later as I show up to my appointment at 8:45 because my appointment is at 9am of course I’m told I missed my appointment that was at 8am. You forget my car the first time and then you don’t even document the rescheduled time within two minutes? Like from the two experiences I have had with this location this is beyond ridiculous. I can’t even use the 50% discount from my last horrible experience they gave me because the next experience was just as bad! Get it together please. That 50% discount is going in the trash because I refuse to waste my time at this particular location.
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December 2023 by Jordan Davis
I made an appt for a flat repair since last time I came, it took 45 minutes (longer than I was told). After an hour, I had to ask what was going on and was told 20 more minutes (Why? Because they didn't see the wheel lock in the driver seat... not sure how that accounts for all the time...) Why even have an appt? No regard for my time and no care that they put me behind. I am still waiting as I type this and there is still no update and it has been 20 minutes.
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November 2023 by D D
This place is a joke. I booked online and got a confirmed email saying my appointment was at 7:30 am. When we arrived the man said I didn't have an appointment at their location. The guy literally told me my phone number and I've never stepped foot in there before. After telling me that it was the wrong location, I received a email saying my appointment was canceled by this location at 7:29 this morning. I use firestone all over the U.S due to my husband's career and never has this happen. Very unprofessional.
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November 2023 by Kaitlyn Bray
So far I’ve only been here twice but both times my experiences were nothing less than pleasant.These guys don’t overcharge or try to force things on you that aren’t needed, they are fast and reliable, and they are friendly!Shoutout to Robert for the awesome costumer service today + the guys in the back who knocked out my diagnostic quickly!
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October 2023 by L'Zhae Finley
They have the best technicians here and always go fast and have great tires!
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September 2023 by Matthew Mers
My car was making a slight rubbing noise that evolved into a clunking after I had an inspection. I found that I had multiple loose lugnuts on my back wheels. Also they over filled my oil.
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September 2023 by Wavelyn (WavyWav)
Ok, Glenwood Firestone, good experience. I would say I didn't want too long for services & I feel I was listened to... Firestone is a good brand, JUST AVOID THE ONE ON WAKE FOREST ROAD BY MCDONALDS!!!
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August 2023 by Susannah Horton
Don’t make an appointment here if you value your time. I made an appointment several days ago and when I showed up today, on time, the customer service rep then let me know they wouldn’t be able to work on my vehicle until Wednesday. Why they didn’t feel the need to call me to reschedule or let me know my time would be wasted, I’m not sure. Seriously go anywhere else.
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August 2023 by Wavywav Mc
Ok, Glenwood Firestone, good experience. I would say I didn't want too long for services & I feel I was listened to... Firestone is a good brand, JUST AVOID THE ONE ON WAKE FOREST ROAD BY MCDONALDS!!!
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June 2023 by Angel M
As a long standing customer for this particular store, I will not get my car serviced here again. Not sure why Aaron/Mike/Dustin are no longer there, but their absence is strongly felt!Customer service is highly unprofessional, and I’ve never experienced that from this store, before. In a 30 minute window, I witnessed the manager (Robert, I believe) being rude to a customer over the phone, fuss with a disgruntled customer who was leaving, and even received a rude response when I asked a simple question.If that were not bad enough, the manager continued to complain about customers to another customer and to other members of the staff. I understand being upset about an interaction, but have a modicum of professionalism and air your grievances out of the customer’s presence!Customer service is NOT for everyone, and you need to have a thick skin to constantly work with people. Also, you are a representation of your company, and being rude to customers is not a good look. Yes you may be “providing a service”, but guess what..so do others and with a better attitude.I gave this review two stars, because the associate I ultimately dealt with was kind and approachable, even when he was tired; but that is not enough for me to return to this store, even if it is down the road from me.I will gladly go out of my way to the Firestone on HWY 55, where the associate I spoke to on the phone had no problems with my asking questions.Service: Tires
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May 2023 by Shana B.
Honest and fairly priced for pulling a nail and patching a tire. Half the price of Chapel Hill Tire to patch and no effort to gaslight/upsell. I had gone to Chapel Hill Tire bc of the reviews, and they wanted to charge $$ to repair a tire and also tried to convince me a nail in the middle third of a tire was not patchable and that a new tire was needed. Maybe they thought a parent with a toddler driving a 2023 vehicle would just say yes? Nope. I pulled into Firestone because they were the next place on Glenwood. The sales associate was helpful, honest, and they got the job done.
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May 2023 by Lynn Feroz-Cosme
The people there and the service is amazing! They work really hard to give you the best service possible. Really friendly and efficient!
