January 2022 by Stephanie R.
Don't do business with this bank - they will steal your money via fraudulent "fees." Bad for personal finances, bad for business.I opened accounts (checking and savings) with First Citizens so that I could transfer my funds from a state-limited Credit Union and have more flexibility in my banking options. Later I became a small business owner and opened a business account with First Citizens. I deposited a small amount of money into the business account and I left it alone while I worked on other aspects of the business. Time passed and I tried to log into my account. Each time I tried to log in their system asked me to reset my password. I only log into my account from one device, from home so I don't understand why the system has such difficulty validating my device. When I finally accessed my account, I discovered that it had been drained of almost 70% of my funds! Where did the funds go? The bank took the money via fees for a second user. Who is the second user? The bank! The only entity doing "business" in my business account was First Citizens Bank, bleeding it dry with their made-up fees. When I went to close all my accounts and complain to the bank, they (staff at the branch) acknowledged the "error" and refunded $22.50 in fees but not all the fees. If they acknowledged the error why not return ALL the funds?