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July 2023 by Medical Spa Owner Bridgette
What a trashy bank held my funds for 5 days and told me it was a courtesy there releasing my money! As a business owner, I’m very disgusted if you are thinking about doing business banking with first citizens bank, please rethink and go to Navy Federal. The Hispanic girl had my money orders verified which took an hour of Me standing on my feet and still put a 5 day hold so sad and unprofessional I will be contacting the Better Business Bureau about this issueUPDATE: AS A BUSINESS OWNER THIS IS BY FAR AGAIN THE MOST INSAIN BANK IN THE UNIVERSE the branch manager is so rude so is the staff just take my advice and go to navy federal for all your business needs I highly recommend them!!! This guys in here are a joke would not let me take all my money out there bank. I’m so done with this branch I went to six forks they serviced me with grace but this branch is disgusting!
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June 2023 by Taylor Z
They do a great job at this branch and go above and beyond. I was dealing with some issues with my account (due to external factors, not bank issues) but the team at the Creedmoor branch helped me to resolve it and took care of the issues which saved me time and possibly having to make trips to other businesses in the area. Highly recommend First Citizens and this branch.
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March 2023 by preme dantes
Had the honor of doing business with the Branch Manager, Naomi, at this place a little over month ago and was pleased with the service. She was a very knowledgeable and professional young lady and made sure to meet all my needs. Happy to become a new member of First Citizens Bank and looking forward to doing more business. Thank you Naomi !
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February 2023 by JEFFREY WARREN
I have been with this bank since the 90's.... I must say Customer service over the phone is a complete failure. It gets worse everytime I have to deal with them....
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February 2021 by Lach Kincaid
We've been banking with them since 1987.
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September 2019 by Raleigh- Roofers
Great banking services for business.
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August 2016 by K S.
I have been banking with First Citizens Bank for 20 years. I used to love the branch on Creedmoor Road. So helpful and kind, all the bank tellers and the manager knew you by name and went out of their way to help you. But they moved all the clerks out, always having new people there. They act like its a favor to hand you your money. Specifically the bank 'Operations Service Supervisor' Jackie C. Extremely rude. She should take a few customer service classes. My driver's license had expired and I hadn't renewed it because of tending to a sick family member. Instead of trying to verify my identity by another means, such as my social security #, I had my checkbook with my name, and several credit cards, along with my expired driver's license. She informed me I should 'drive to the other branch where people knew me to cash my check'. I will be closing my accounts.
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July 2016 by jennifer george
I have banked here for almost 6 years and i love it... great customer service!!!
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June 2016 by SHELBY GT
opened an account on September 2015 with 50 dollars. The only reason I opened that account was no monthly charge. Returned on June 2016 to add more Money and then they told me i have 0 balance. Jackie told because i didnt register online and thats why there was monthly charges. No one told me that in the first day because it wouls take me 2 minutes to register online. But she told me i was lying and i have been told! Jackie also told me she will check with managers in order to pay me only 16 bucks. But she never called me. Im really sorry to see someone like Jackie works there with that attitude. Totally unprofessional and totally stole my money. She didnt even allow me to talk to a manager. Never gonna go there and i will stick with PNC and Bank of America
