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June 2025 by C C
Awful communication and customer service. I deposited a check and the teller advised she would have to put a hold on a check. That was perfectly fine and understandable. However, she mever told me how long the hold was and its going on day 5. This seems a bit excessive considering the fact that I have direct deposit on my account. Time to take my business elsewhere.
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May 2025 by Robert Grant
After getting a gift card from First Citizens Bank for a Christmas gift as a teacher, I finally went to use it before the expiration date of 11/26. I could not use it because the of inactivity the take $5.00 off after 12 months which is stated on the card. I then called and found out for EVERY month after that of inactivity the take another $5.00 until the card is depleted. GREAT way to do business! NOT!!! This was not stated on the card and now the money is completely gone. They do not try to contact you because they don't have the means, because it's a GIFT card. To me this is a legal form of stealing. I will never use First Citizen's Bank and will never recommend it and will share my experience when asked about this business. I hope that anyone reading this will not have to deal with what I dealt with especially when I was trying to use it at a store. Personally I don't think they care and would even take the time to rectify the situation. The only care about keeping your money. BEWARE OF GIFT CARDS, they are not gift when you are forced to use them before the expiration date.
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April 2025 by Caroline Brown
I love this location. The employees of this branch go above and beyond to show kindness to their clients and provide wonderful service.
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October 2024 by Infinite Petals
We had one of your project managers place an order online on 1/9/23 at one of our store locations. Her order was for Kenneth Judd. It was scheduled to be delivered on 2/14. Around 3:50pm the recipient wasn’t there. Ms. Lavonda Corbett actually left MR. Judd’s phone number and he asked up to delivery it the next day, because he was gone for the day. Ms. Lavonda Corbett did not give us her phone number so we could not contact her. We received an email from PayPal for a dispute because it wasn’t delivered as scheduled. Due to our sense our urgency and that we care about our clients we simply did what we were told. Ms. Lavonda Corbett send an email stating that she didn’t asked for it to be delivered the day after which was out of our control. She wanted to return flowers back after a week. We can’t control if the recipient is at the address provided. PayPal granted her a refund due to her false information and we would like to be paid because we did provide a service. I know how much how important integrity is to you all, like it is to us. Please have Lavonda Corbett pay for your balance. You all should not have someone that lacks core values and moral around any form of currency if she is scamming business owners out of their hard earned money.
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July 2024 by Ronald Proulx
The customer service at this particular bank is awful.
I went there to deposit checks into a business account and was shamed by the teller and male manager when I asked why there was going to be a 5 day hold. I explained that this is not a new account and we receive checks from the other business often, and there has never been any problems. They told me "it's our policy". I explained that our normal branch knows us and they don't put holds on our deposits and the manager himself told me I should have gone there. I explained it was 4:50 pm on Friday and there wasn't enough time to get there and I asked him to call the manager at my regular bank and speak to them because we have a relationship with him and he has suggested we do that if another branch ever wants to put a hold on our deposits. He refused, smirked, and told me to go there Monday when they were open. It was 5:04 pm when I left.
This establishment or at least this branch manager has shown a serious lack of concern for small businesses.
We are changing our business accounts to another bank.
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November 2023 by Iron Man
I arrived at the bank at 5:55 pm on 11/09/2023 to make a cash withdraw. I was told to come inside because the amount was to large, when I came to the door it was locked. The acting Manager came to the door and told me that I couldn't make a withdraw because it was now after 5pm. This location and management have lost their minds, You can't make stupid stuff up like this. This bank is very and I mean very UNSAT! Very unprofessional.
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March 2023 by Nick Constitution
The mobile banking is terrible. When mobile deposit 2 checks with the same amount, the 2nd failed and I was told I had already tried previously. Called Support and she suggested me to delete the app and reinstall it which I did. After reinstalling the app, the passcodes texted to me was 20 minute late and the app showed I typed in wrong passcode and my account was lock. Called the support again and finally got the account unlock. FCB needs a new Chief Technology Officer... Other banks' apps are a lot faster and have less issues.
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January 2023 by Live EdenRidge
I switched from Wells Fargo to First Citizens in hope to get better services but they are not that much different. If you have a large deposit, it would still take 5 days to have the full deposited fund to be available, which is the same as at Wells Fargo. The service is a bit more friendlier thought. However, I have opened up accounts with a smaller community bank 1/4 miles south at which I can get 100% of what I deposited on the same day, because they tool the time to get to know me and my business which has given them enough trust on me.Size of the bank and the quality of service seems to go opposite. ?
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September 2022 by Victoria Leach
Absolutely horrible bank. Rudest people except for a few tellers. I decided against going with the bank’s department for portfolio management.Niceness was over and their true colors were showing.
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January 2021 by Stephen
I'll start by saying I used to have very few issues with FC in the 90's, & 2000s. But in the last decade, customer service has been slowly going downhill. I noticed it started well before the pandemic.The lack of communication between multiple departments at FC has been leaving me with wanting to leave FC altogether.(if it wasn't so dang hard to change ALL banking info on Several formats/companies)This usually comes from Loans and payment options for loans. Things get lost when departments are reaching out to confirm or resolve, or inquire about a resolution for this matter or that.Been a customer since '93 but may not make it to 2022.I have spent countless hours on the phone(& Hold) with this branch or this dept trying to get issues resolved. It's like the fact that you have been a customer for almost 3 decades does not "really" have Any bearing on the quality of true professionalism you receive when it comes to handling requests/loans/cancelling accounts. I get apologies when things are mentioned about issues not resolved, but i do not want apologies, i want those issues handled correctly from the get go.
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August 2019 by Tiffany Rodríguez
Layaly Hamdan was really nice and helpful.
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April 2019 by John Mansueto
Teller helping me was very rude even tjoyshe is new it's no excuse
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December 2018 by Patrick Dougherty
Today I had my second of two poor experiences with First Citizens in two weeks, of which I've been banking with since I moved to Raleigh in 2003. The first originated from a new policy they implemented that now charges the consumer to deposit cash into their account - this was later rectified by a teller that we've known for more than a decades worth of transactions - at a different location. The second was much more concerning and the reason I will be moving my remaining banking to a different bank. My wife received a phone call from 'Michelle' whom, with a fair amount of hostility, attempted to coerce my wife into sharing sensitive financial information over the phone under the guise of 'newly instituted' regulation that require us to disclose the origination of cash being deposited into our accounts. I spoke to 'Michelle' and expressed my concern about sharing this type of information with someone I have NEVER dealt with at first citizens, and the process of calling someone over the phone to discuss, what I would describe as, extremely sensitive financial information. The whole phone call felt like a con. I asked Michelle where the request originated from, and she would not provide any information related to this. I expressed that I would be happy to share the information she is requesting but would need more and better documentation of the 'newly instituted' regulations, where the request originated, and that it would have to be in writing so I could vet it with the appropriate parties if necessary. I called the branch back to make sure it was legitimate - 'Michelle' said things like "this is the Harps Mill branch" and FC doesn't have a 'Harps Mill branch' they have a 'North Ridge branch' - and to talk it through with a branch manager, which went to a recording and the managers VM was full, so I couldn't even leave a message if I desired. I called back and chose the 'teller' option and was connected to a lady that confirmed that there is another teller, 'Michelle', that is working at that branch. I expressed to the teller that answered, that I would like to leave a message for the branch manager, and receive a phone call back. She replied that the manager is out through December and that it wouldn't be possible - this to me is really odd, that there isn't a manager to adjudicate consumer concerns. I was put on hold, and 'Michele' hopped on the call. I inquired with 'Michelle' regarding the series of events that had just unfolded, and my discomfort with such a haphazard process for extracting ones sensitive financial information - she couldn't provide any additional details as to the regulations - she couldn't cite them so I could research them myself. As she became more hostile toward me I noted that I would consider moving my remaining banking needs to another bank - to which she replied without hesitation: "Let me know when you can come in and close your accounts." Verbatim. I was struck by this cavalier statement and the disregard this teller has for the individual account holders.
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August 2018 by ezvpn “WoT_Inspector_General”
$10 charge for buying euros if you don't have an account
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August 2018 by Sea Jewel
Beautiful structure. Prompt greeting and services.
