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March 2024 by Tapasya Syal
I totally love my Francesca’s dresses. Staff is super cool and helpful. I got dressed as well as earrings from here. Will come back here with friends.. ?
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December 2023 by Ronnie
I went shopping with my sister last Sunday (12/03) and the staff was very friendly and courteous! I'm in the early stages of transitioning and whether or the staff noticed, I was treated no different than any other customer. The employee working there asked if I needed help, set me up with a changing room and rung me up with a smile. I left with a dress, skirt and earrings and love each piece I bought.
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October 2023 by Sandi L
Kelly and Laura were working in the store during my visit. They were very friendly and helpful. They didn't rush me out at closing time, and they helped me ways to save the most money. The store was having great sales, and I was very satisfied shopping there.
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June 2023 by Micayla Bell
Do not shop at francesca's!I went to the store to purchase some jewlery today, and my sister came with me. I had a large shopping bag from another store in the area. As we looked at the jewlery, I placed the shopping bag on the floor at my feet and any jewlery I thought about purchasing I left it on the table at all times in order to not look like I was trying to put the merchandise in my shopping bag.About 5 minutes into us looking at the jewlery table, the manager Kelly rushed over and pretends to be arranging jewelry on the same table we are looking at jewlery on. I see her also look down in my shopping bag to I guess see if I had dropped anything in there to steal. This made both my sister and I uncomfortable but we continued to look at the jewelry.About 5 minutes later she asks “Do you want me to hold your bag at the front? Just so you don’t trip on it.” I was shocked to say the least and left the store without buying anything because I was deeply offended. I know for sure she had racially profiled me and thought I was stealing or was going to steal jewlery from the store.Shortly after, I returned back to the store to ask for the general manager’s name and number. To which she asked if she could help me with something. I told her there was nothing I felt she could help me with as it already seemed she thought my sister and I would steal out of the boutique. She “assured” me that she was required to do a figure 8 or a “wrap around” in the store as customers shopped. My sister nor I witnessed her do a figure 8 as she stood by the same jewlery table we shopped at while we looked not offering assitance just staring and “arranging”.She also stated that she “didn’t know if I was used to the service” but she offered all of her customers to take their bags to be “friendly”. I shop in a variety of stores and boutiques and have never been asked to hold my bag at the front. She ended the conversation by saying she “didn’t know where I got it from” that I thought she thought I was stealing.I have never received this treatment in any boutique I have shopped at in Village District.As a young African American woman I almost always still shop with my mom for this reason. It’s very disheartening that I cannot go buy a bracelet without feeling unsafe. Making this post public so others are aware not to send their young black children here at all or without an adult!
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May 2023 by Chuck & Lorna Smith
I was in the store today and selected a romper that was $66 and was told that only items under $65 was $35. THAT IS NOT WHAT THE SIGN SAYS! I made both of the employees aware of this and they did nothing about it. They didn’t apologize, they didn’t change the sign and they certainly did not give me my item for $35. Not only did they lose the sale today, they lost a customer.
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February 2023 by Shauna Belaire
They're hours say 11-7. Just showed up and no one there nor is there no sign that theyre closed for lunch.
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January 2023 by Brittney Paxon
I love this store but not this location. I prefer the one located in the mall, it gives different vibes. I think this location is staffed completely by college kids. I don't blame them, they're probably bored and tired, but someone should teach them about good customer service. It's super awkward when you're the only one in the store and the employee doesn't greet you and completely ignores you. A simple "hey, can I help you with anything today?" would go a long way.
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October 2022 by Grace Smith
Francesca’s in this location is amazing! The staff assisted me with my outfit and provided great customer service. The store is well stocked and super organized. Happy shopping!
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June 2022 by tennisfan
Great sales & staff!!
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June 2022 by Brittney
I love this store but not this location. I prefer the one located in the mall, it gives different vibes. I think this location is staffed completely by college kids. I don't blame them, they're probably bored and tired, but someone should teach them about good customer service. It's super awkward when you're the only one in the store and the employee doesn't greet you and completely ignores you. A simple "hey, can I help you with anything today?" would go a long way.
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March 2022 by Savanna Narie
Came in today and was really surprised at the way the employees do business. Did not even speak to us (the only people in the store) the entire time and loudly proclaimed which merchandise they thought was "so ugly" and "hideous" and overall set such a negative, judgmental tone for the store. Complained about working and everything else under the sun and made the whole experience less than pleasant. I might've bought something but they were so unapproachable my friend and I didn't even bother. Really unprofessional considering Francesca's hiring criteria - I sympathize if you hate your job, but don't make that everyone else's problem.
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November 2021 by Cherri Bailey
Came in on Sunday to preferably do an exchange for items I bought online. Instead of being politely greeted, Ayla told me within seconds of walking in, “just so you know we’re closing in 3 mins.” I guess they were closing early? Instead they took a hit and returned my items - could’ve earned a sale, sucks for them!
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August 2021 by Selina B.
Stopped in today on my way to the Fresh Market to inquire about the help wanted add. I'm in much need of a part time. Manager was friendly helpful and pleasant all of the above. This is the place for AWSOME accessories. But don't tell any one or they'll all be coming, aka RALEIGHS BEST KEP SECRET
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August 2021 by Betti C
They had some nice things, it is very small store.
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December 2020 by Paige Dembicks McLaurin
Very friendly staff, beautiful selection, lots of little items perfect for stocking stuffers!
