-
January 2024 by Ted G.
Visiting this dealership over the years and watching a consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV. On average over the past 7 years all of my service appointments have cost me a minimum of 3 hours per trip, today it was 8.5 hours, just for a battery replacement. Of course they don't communicate or provide any updates at all, even when they take your mechanic off of your car to work on a different one, it would have been nice to know that up front!Sitting in a waiting room chair for 8.5 hours with no idea of the status of my car is stressful enough, I shouldn't have to chase someone down for an answer, only to be told they prefer to communicate via text. I thought car dealerships were all about face to face relationships? And at the end of this painful shift I find out all of this was for a battery replacement, even worse they tell me it could have been done sooner if they knew it was a battery replacement, really?? 3 batteries in 3.5 years from Fred Anderson, why would I expect a bad battery only after 1 year? I lived in MN, batteries lasted 5 years on average, in below zero weather!! And isn't the point of a service appointment for them to diagnose the issue, not me....Finally I get my car back, thinking after all of these battery issues some of the cost would be covered by battery warranty, not quite. Not only do they tell me the warranty is shy by a few months, they suggest I could wait up to another 2 hours for them to see if Nissan would cover it. Stick a fork in me, I'm done! I have given this dealership many years of loyalty, there used to be a time when that meant something. There also used to be a time when customer service was a priority. The customer deserves better!!! Cheers.
-
October 2023 by John H.
Beware False Sales Claims! Don't Waste Your TimeI'm in the market for a used pickup truck. They had a 2014 Nissan Frontier that I was interested in. Reached out to them and it was like pulling teeth before I actually got a return call from somebody to discuss details. I had to reach back out to them twice over the course of the day to get the person who was going to call me "right away" to actually call me. I told them what I was willing to pay and they said I had to come into the dealership to negotiate. I told them, repeatedly, that I wasn't interested in wasting my time driving over there if they weren't serious about negotiating. I was promised that their sales manager was a "real dealing kinda guy" and that he made "great deals." I reiterated that I didn't want to waste my time if they weren't going to deal and I told them EXACTLY what I was willing to pay for the truck "out the door." I communicated that offer over and over and then reiterated that I didn't want to waste my time visiting if they weren't serious about dealing. The told me to make an appointment to come see it and drive it and they'd work a deal. NOPE. Their first and second and third offer was EXACTLY what they've got the truck listed for online (plus $2k in add on fees/taxes). Did not budge AT ALL.Needless to say, I walked out frustrated and angry.
-
September 2023 by UziSmoke 2.
they saved a nice black car I've wanted for a while for me that I bought on 9/30. They stick to their word and take care of you. Sam is your man. highly trusted and highly recommended.
-
July 2023 by Jan D.
I purchased a Nissan Rogue today! They made it simple. There were challenges but I basically got the car I wanted at a price and payment I can afford. My saleswoman was Abriel that was wonderful professional and pleasant. Sge understood my needs. Sean the sales manager, was the same and was considerate and flexible enough to get me the deal I needed. Lastly, Milton and Blake in finance made everything move a long quickly and thoroughly. I'd like to thank them all for walking me through the process, especially Abriel for her patience. I give them 6 stars.
-
April 2023 by Haley S.
Amazing people -- As soon as I walked in everyone I spoke w was so friendly. Would recommend to anyone
-
March 2023 by Mary M.
My experience was not good, first thing I was told that my family plan had been cancelled in 2019, that's the year that I bought the car so how could that be, I've been getting regular oil changes at 5000 miles and was told that I would have to pay for the oil change when its free with the family plan, secondly my appointment was at 11:45, it was 2:00 pm before I left the dealership. I also have an extended protection plan, now I have to pay for a complete fluid flush exchange and a 4 -wheel alignment when is going to cost me $300.00, I asked to speak to a Manager about why my plan was cancelled and was told the Manager was off that day. Never got a chance to speak to anyone about why my plan was cancelled, I thought that a Manager was on duty at all times in case a customer needs to ask about an issue that you're having. I guess not. Not Happy about my last visit.
-
March 2023 by carroll spencer
Not impressed at all..made me feel like my business didn't matter..came looking to buy a new Nissan Kicks..had to go in and hunt down a salesman only to have him seat us n leave tlkn with what I assume to be the sales manager..may have been necessary to find what we were looking but just seemed cold..walked in and almost immediately felt the need to leave..just nit a very friendly or welcoming environment..left and came back to Wilson to Lee Nissan and had a completely different experience..were immediately met by a very nice young man name Jay..he was very polite..very welcoming..helpful when needed..we bought from him that very day..a warm welcome goes a long way to help an otherwise dreadful experience..
-
January 2023 by Marissa M.
I visited Fred Anderson Nissan today for the first time to address a recall repair on my 2013 Altima SL. I've had my car for 8 years now and purchased it from Nissan of Rockaway in New York. This location provided excellent service like my former dealership. I was out of the garage in less than 1 hour. Ashley greeted me and went over my concerns with an additional part repair needed on my middle console. The waiting room was modern and tidy. Equipped with work stations that have plenty of USB and electrical outlets. I made myself at home. I received a text once my car was ready. A nice gentleman discussed my concerns about additional repairs needed to the middle console. It turns out it required more of a repair than meets the eye. The technician came out immediately to assess the work needed and provided me a quote. I will return again for the repair and possibly in the future to purchase a newer model. The only thing I did not like was that they spray your car with water. This creates water spots all over the glass that I had to clean with glass cleaner. Please improve this part of service. Thanks Fred Anderson.
-
December 2022 by Wen T.
Asking the owner for a response to this post from a different message board:==================================I'm sorry this is a long post, but I just have to get it out to help a disabled Vietnam Vet who has been taken advantage of by a local car dealership.Has anyone had experience buying a car, especially a used car, from Fred Anderson Nissan in Raleigh? I've worked with a very nice sale person there in the past, but feel disgusted at how another sale person and the manager treated a disabled Vietnam veteran.When I stopped by Fred Anderson Nissan a couple of weeks ago for a regular service on my car, I met Mr. Wood who had just come out after talking to the manager and he was obviously upset. Mr. Wood was wearing a jacket and a cap with 101 Airborne and Vietnam Vet prints on them. Being born in Saigon during the Vietnam war, I always stop and say thank you to any Vietnam vet I see or pay for their meals if I ever see them in a restaurant. That is how I learned about his story.Mr. Wood had just bought a used 2021 Nissan Leaf SV plus (electric) from this dealership, and the very next day he started to discover many things wrong with this car. I took a look at his car and immediately noticed that the car had been rear-ended and very poorly repaired. It looked as if whoever did the repair just strapped the bumper back and painted the rear of the car with a spray can. The rear driver door doesn't close shut, the bumper is crooked and the SV plus logo is missing. Being over 70 and disabled, Mr. Wood didn't, or not informed enough to notice the the poor condition of the car when he was rushed to sign the paperwork. After discovered the issues, Mr. Wood had been trying to get the dealer to fix the bumper, the rear door and the trim pieces that keep falling off for weeks but they kept turning him away. He became so depressed that he wanted to return the car or just leave it at the dealership and stops making the payments.I met Mr. Wood for coffee a few days later to look at the paperwork he had signed and found that:-the dealership sold that car to him (2021, 10k miles, been in an accident) for $36,000, almost the same price at a brand new one ($38,000). That makes it $5,500 more expensive than a brand new Leaf because a new Leaf would qualify for the $7,500 tax credit which a used one does not.-They gave him $2700 for his 2012 Ford Focus as a trade in, while KBB says $3500 trade-in or $5500 private party sale.-the dealership managed to sell him $6200 worth of additional warranty. With taxes and fees, his monthly payment came out to be just under $700 for 84 months!-They said they would take the car back as a trade in (after only a couple of days) and put him in a new one for an additional $250/month for 84 months.One of my biggest concerns is, for the Nissan Leaf, the battery pack is part of the structure of the car. It's obvious the repair wasn't done by a professional so I'm 100% sure they didn't check the condition of the battery pack to see if it's compromised by the rear impact or not. If there is a crack, water could get in there and could cause the battery to short circuit and catch on fire.I know that this is a car dealership and that's what they do, but I just can't stand how they take advantage of a disabled elderly veteran. I really want to help Mr. Would but don't know what more I could do. I've asked him to submit his complaint to WRAL 5 On Your Side but it doesn't seem like they have any interest in his story. Fred Anderson does advertise on WRAL after all! Does anyone have any idea how to help this poor man? He's so depressed now that he just wanted to get rid of the car, but market price of that car is no more than $20K right now.Thank you.
-
December 2022 by Juan Barahona Ojeda
Great customer service!!!
-
November 2022 by Katrina G.
The Fred Anderson Nissan service shop recently tried to get over on my daughter giving her a report that her brakes and rotors were in critical condition and needed to be replaced immediately. Quoted a repair job over $1100 to get the work done and had the nerve to attempt to back up this assessment with a video too. Guess what? The brakes and rotors were already replaced/resurfaced by a reputable Nissan shop six months ago. And to be sure nothing egregious happened with that previous work, we had the vehicle inspected after getting this report. And no surprise that the brakes and rotors are in excellent condition. Shame on you for trying to get over on a young woman or anyone for that matter. I would not recommend getting any work done here....clearly they can't be trusted.
-
November 2022 by Phalathia Clayton-Helms
The gentlemen were very professional and knowledgeable about their cars and the way they handle their business. I appreciate the opportunity thank you.
-
November 2022 by Carol East
Very helpful good selection of vehicles. Salesperson very patient and so kind.
-
November 2022 by Juan Barahona
Great customer service!!!
-
March 2022 by Peter M.
Purchased our used car here and it was a stress free process. I told the sales person what we wanted and the price we would spend. He gave us several choices within the price range. No pressure, no bait and switch. After the sale was final the sales person didn't shake our hands and say go by! He took us to the service department introduced use to our service advise we were going to be assigned to, to ensure we were connected ... now that's what I call CUSTOMER SERVICE !!!I rated the process a 10+ ... Fred has all my business going forward!!!