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February 2024 by Divya Ganesan
Do NOT recommend. Would give 0 stars if I could. Had an accident in mid Oct 2023, took a little over a month to get my car back but I was hopeful it would be all fixed - had to go back about 5 times in the span of 2-3 weeks in Nov for different things that were still wrong. Front desk admin was incredibly rude and condescending to me when I was just asking to speak with someone who could answer my questions. Management seemed to pay closer attention the 5th time after I called my insurance to have them try and ensure I wouldn’t need to return again. Communication was generally terrible and I would have to call for updates myself when it was their oversight and poor workmanship that kept having me return. The 6th time in early Dec, I never heard back from Gerber after I spoke with them about my airbag light continuing to turn on and off - my insurance recommended going somewhere else and doing separate paperwork to have it fit within my claim.
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October 2023 by vivekanandan S
The scheduling process was easy, but the earliest appointment was at least few weeks away. All said, It was very smooth and super quick to drop the vehicle, I was in and out with in 15 mins. And I was surprised to see that the repairs were completed with in two days. The repair was good and neat! I would definitely recommend this place.The Office was really nice and decorated for Halloween when we went! My 10 yr old kid had quite some fun!
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July 2023 by Eileen Dudley
I took a friend to Gerber Collision to pick up her car, and while I was there I asked if someone could attach a front license plate holder and my country flag to my Mazda. They were very quick to agree to do that small job and I was very happy to get it done. Jamie did the work and I was very happy. Very nice people and I would go there again.
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July 2023 by Dave
I had to make an appointment a week out to get a quote that took other shops 5 minutes to put together. Poor business model for the current environment.
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June 2023 by ken tysiac
Loretta and the crew really helped me out when my 2017 Corolla was wrecked and I had no other transportation. They had a lot of work going on at that time, but they still got me a prompt, thorough estimate that showed the car was totaled. That made it possible for me to get quick payment from my insurance company and get into another car and back on the road. I'm very grateful for their timely service.
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April 2023 by Margie Baylock
The entire team has been professional and went above and beyond, even going as far as assisting with transferring two car seats into my rental. They are friendly and communicative. Would highly recommend!
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April 2023 by Daniel Grimes
I've had a few minor vehicle repairs done by this shop over the past couple of years. They’ve done great work for me. They are friendly, they communicate well, and they have delivered exactly what they say they will on the schedule they project. Nothing negative to say.
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March 2023 by Va O.
Took my car to Gerber Collision Bragg Blvd in Fayetteville for bumper repair and painting. When they replaced the bumper, they didn't properly install it. The car's fan was damaged; the fan got stuck in its casing. So I had to pay more money for an actual mechanic to replace the old fan. I've reached out to Kevin, Regional Mgr. But he had not returned my call to resolve this matter. Gerber Collision should pay me for the replacement and installation of the fan.
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January 2023 by Diana Williamson
Excellent overall service! There was a huge wait to get in but they did squeeze me in at that later date versus denying me altogether as other collision shops has done. They sent regular text messages updates on my car as repair progressed (it took 3.5 weeks) Despite the time it took they did not cut corners for a profit. They endured every detail was perfect! They negotiated with insurance on my behalf when the insurance company would only approve an after market part and it didn't fit right. I am so impressed and grateful to have my car back looking like new. Plus, hard to find in that automotive industry, I trust them because of how they handled my repair including all its duffulties. Devon kept me updated and negotiated on my behalf with insurance. Loretta had a warm welcome and helped me get updates when I called. She was forthright and honest with me about options when we ran into difficulties. Darrell stepped in when Devon was not available to call around and get me updates. Great! Each step of the way. Thank You Gerber!Services: Auto engine diagnostic
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December 2022 by Andrew Feller
3 week wait time for scheduling a quote for repair despite being on site and taking 30 minutes.
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October 2022 by Luke Johnson
I took my car here as recommended by my Insurance company. After I get my car's estimated cost of repairs they tell me I will have the repairs completed in October, and will call me once they have a date. I wait three weeks without hearing anything and decided to call them first. Apparently I was never put on their schedule and they told me it wouldn't be until December that they could fit me in.The fact that they made a mistake like that, and somehow couldn't rearrange their schedule to accomodate their mistake, means I immediately took my business elsewhere.
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September 2022 by Eric Hamm
WOW... Loretta, Will, and Sylvester helped me out big time and I will always be immensely thankful to them. God bless this place of business and God bless these employees!
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March 2022 by Nicole Ashley
I’ve had an AMAZING experience with Lyndsey at Gerber on Ice Dr!! She went above and beyond from the moment I dropped my vehicle off, to communication, to the end result!! My car looks amazing!!! I was definitely WOWd with my experience at Gerber!! Will never go anywhere else!!
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January 2022 by Maria M.
My car had been rear-ended and Gerber was recommended by the other party's insurance provider. Our great experience with Gerber started with Melody at the front desk and continued with Devin who evaluated our vehicle. Our car was unsafe to drive and, sadly, beyond repair but Melody helped us find a rental car during the Christmas Holidays which was no small task. Everyone we spoke with at Gerber was friendly, helpful, and professional. This was exactly what we needed at a difficult time.
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December 2021 by Karl Prewo
Top notch service. Spoke with Steve over the phone and he was excellent. Hospitality like this is very rare nowadays. Will definitely be coming back for any and all glass needs in the future!
