Grainger Industrial Supply is a great place that aims to be a one-stop shop. Customers can save time by ordering online for same-day, branch-free pickup. For after-hours needs, a call center is available any time, though a fee may apply. The experienced branch staff provides help with product questions, returns, invoicing, and service needs. Reviews highlight that the local Raleigh branch staff is wonderful, professional, courteous, quick, correct, and efficient. They are praised for being personable, super helpful, extremely knowledgeable, and for making things fun. The local branch receives high marks for following up, correcting issues, and keeping customer satisfaction a priority. Both in-branch and online representatives are noted for providing courageous and efficient service. Some customers note a distinction between the local branch and corporate, citing occasional miscommunication or unrealistic timelines from corporate. There is also a note that the main phone number does not connect directly to the local branch, which can sometimes lead to confusion about product availability. However, the local team is commended for reaching out to fix any breakdowns in communication.
Usually a quick in and out. I purchase ahead and get to use the express checkout.
November 2024
Lance and Cat are wonderful! They bring professional and courteous to a whole new level! They rock! They are quick, correct, and make things fun. They both deserve a raise! 10/10 would recommend!
August 2024
Absolutely love them..... especially Mr. Lance, he was vibrant and made my shoe shopping experience easy!
