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February 2024 by Kay Glorioso
This was my first visit to Guitar Center and I was really surprised at their great selection and availability on used instruments and equipment! Staff was helpful and friendly. I will definitely visit again to play with all the fun stuff!
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February 2024 by Firewall G
Updated 3 feb 24: 10-star staff!! 2-star manager.Knowledgeable, attentive staff with good service.
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February 2024 by Scott Respess
Terrible customer service. I called and it rang for almost 10 minutes. I eventually hung up and ask to speak to the manager. They transferred me to Tyler in pro audio. I asked if they had any SM58's in stock. He said they did and I told him I was on my way there to pick it up and if he could have it ready. When I arrived, there was nothing waiting for me and I was ignored. When I asked about the mic, he stated he was working on something and that he would get with me momentarily. He told that customer that someone sidetracked him and he forgot what he was looking for. I left 10 minutes of waiting after hearing this and went to Sam Ash. I will never shop at Guitar center again. They should do every one a great service by simply shutting down that location.
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January 2024 by Russell
Wasn’t a great place to shop a while back, but it’s very much improved lately. Extremely helpful staff!
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January 2024 by Adam Pontoni
Aimée (I assumed "Amy" since I met her over the phone, but looking at another review I believe "Aimée" is the correct spelling?) was awesome and extremely helpful.I was buying a used guitar from out of town (500 miles away) and yet Aimée made the transaction feel even easier and more pleasant than if the store had been down the road from me. The guitar she helped me purchase arrived well packaged and in the exact condition she described which made it a great deal.It even arrived much sooner than expected.Thanks Aimée!
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January 2024 by justanothercyberrando
Enjoyed my experience. You do have to ask for help if you want it though.
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January 2024 by Barry Davis
Great place always. Courteous and helful
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January 2024 by stan ballance
Purchased an open box new Ibanez bass from Raleigh store. Guitar arrived with the pots hanging out of the pickguard flopping around and at least one of the tuning keys is stripped. Obviously nobody checked . Store offered to take it back but did not offer to eat the shipping. They are either super busy or under staffed or both. I usually buy from Sweetwater......this would NEVER happen with them. Learned my lesson I guess. I build guitars as a hobby so I can correct all of this but didn´t think I would have to . Replacing the tuning keys and repairing the pots is cheaper than shipping and the hassle ain´t worth it. I hate to leave a review like this but it is what it is.
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January 2024 by Joshua Bryant
Drove all the way here to get a few things. Asked a worker for help and he said he would check the back. I never saw him again. After waiting 10 minutes I heard and saw him behind the counter joking around with his coworker. So I bought everything I needed for cheaper off Amazon.
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January 2024 by Ivan Dvozshkov
Was there
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January 2024 by Debbie Fleming-Hester
Great place. If you want to buy guitar or any other setups, this is the place to go. My grandson just took his classical guitar. And they are setting it up for him.
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January 2024 by Kyle Reeves
Purchased a "new" guitar online. It arrived a few days later and I noticed after tuning it up that it had a large chip out of the side of it. Pretty disappointing for a "new" instrument. I took it to this store the next day and had the fortune of working with Aimeé. She easily returned the guitar, and explained that each shop around the country only had 1 in stock, meaning they were likely all floor models. She went out of her way to check with other stores to find me a truly new guitar of the same model and color with no blemishes on it. She was exceptionally kind, patient, and understanding. Can't wait to get the right guitar this time!Huge shout-out to Aimeé, thanks again for your help today!
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January 2024 by Demetries Johns
Very unfrienly!!!!
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January 2024 by Pablo Sánchez
Great place to buy instruments
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December 2023 by David R.
As always, I was going downstairs to browse and begin my shopping. The two yakking frat boys at the door counter had other ideas for me by encouraging me too strongly not to go downstairs. All I genuinely needed were some tuning pegs which, from past experience, I knew would be hard to find. Tired of the goofy twosome though, I asked for the tuning pegs and without a glance was instantly told they didn't have them. They then wrote me a note for another company out of state that they were sure would have them. I left. Buying nothing. If they even had tuning pegs, I could have made them work. I've been playing for 55 years and you just learn to do those things. I've been patronizing Guitar Center for many years and slowly, the service has deteriorated like everywhere else. Not enough employees to help the increasing amount of customers. So I think now, they've lost my business forever. It's likely I will not recommend them anymore. You can get just as good service by looking online and ordering it at a lower price. If you want to try out a guitar first, handle it at Guitar Center then order it online ... save yourself some folding money like that! Hopefully, business will become so poor at this location the two gooney- birds at the front counter will be fired so they can go laugh and cut up somewhere else. A real manager would have let these two go long before I got there. Guitar Center Raleigh?? PISS ON 'EM! --------- NOW you can see the "owner"'s signature and his reply to my review below. DON'T PAY ANY ATTENTION TO IT!!! This is his standard reply to every complaint. I doubt he ever employs it because Guitar Centèr continues its downward slide. Guitar Center is no place for anyone to seek advice about otqu