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November 2023 by Curt V
This is one of the largest Hallmark stores I've ever been to. They have larger selections of everything other stores carry. They also carry locally sourced items. If you're looking for a major Hallmark experience, this is location you need to hit. Staff is super. Very nice and knowledgeable. Plenty of parking.
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November 2023 by Jilla Peasley
Mixed feelings about this Hallmark. I love the location, they have a great selection and most of the employees are friendly. That being said, unlike most Hallmarks they put security stickers in the ornament boxes which sometimes get stuck to the white tissue and over time become annoying when putting ornaments back in the boxes each year. I store my ornaments in the original boxes. They also take the ornaments out at the time of purchase to “check them” and while some of the employees are very careful and conscientious, others are not and end up tearing the box or it just looks not new which is not a problem if it’s for me, but it is an issue if it’s a gift for someone else. Today I purchased a few ornaments and told the lady I didn’t need them checked and another employee interjected and said, “No we have to check them because you might go home and say the ornament is chipped and may want to return it.” It sounded rather accusatory. I’ve bought hundreds of Hallmark ornaments over the years and I’ve only had a couple that had an issue and they were electronic ones which aren’t tested at the store anyway (I.e., a lighthouse that didn’t light up and a Little Mermaid ornament that was defective). I respect all stores’ rights to do things their way but I know myself and others wish this store operated a little differently. Fortunately there are other Hallmarks in the area as well.
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August 2023 by LuAnn Polk
I love this store. The staff is always super friendly and welcoming. The products are great and the store always looks beautiful.
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December 2022 by Daniel L.
The more I have been thinking about what I witnessed at this store, it hasn't set well with me. While I was in the store shopping, two very nice respectable young ladies helped me. While I continued shopping, this man, who I assume was a manager, came up to the ladies from behind that had assisted me and started yelling at them about gnome or something. I couldn't believe how this man was talking to his employees that were very helpful and polite. I don't agree with people being embarrassed and degraded in front of customers, or behind close doors for that matter. To keep quality employees, they should be treated like you want to be treated, with respect and dignity. Just so you know, you have lost a customer and I have let others that I know that go there how employees are treated. This incident took place on Saturday, 10 Dec between 5-530.
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April 2022 by Juanita Concepcion Dennis
Very customer-focused and friendly team. The entire team is always accommodating. An extra shout out to Kathy, @in-store Pandora section, who is the best and her follow-up process is commendable. I really like shopping the entire store. Way to go team!
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April 2022 by Timothy Breckon
Moved and dos not update location online. Not helpful or cognizant of how people find places nowadays. Manage your google
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February 2022 by An Phillips
This store is my first choice for cards, wrap, and gifts. I was in yesterday and it amazes me that everyone is always so helpful and kind. I shop here about once a month because there is always something new to see.
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September 2021 by D F
One of my favorite Hallmark stores! Always well organized with lots of products.
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February 2021 by David Feldner
One of my favorite Hallmark stores! Always well organized with lots of products.
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February 2021 by Bernadette A.
A store that doesn't honor the Hallmark website price!!!!!! Found a clock on-line that I've had my eye on. It was originally $149.00, on sale for 37.47. I called the store to see if they had any left. They had four left. Store was 9 miles away. Got there, got the clock in hand, asked for a price check, they told me $149.00. I showed them their site with the 37.47 price. They wouldn't honor the price. Won't be back anytime soon. And it turns out that the one down the road Debbys on Falls of Neuse as well (that I do shop at a lot) is owned by the same family. Makes you want to shop there. Doesn't it? NOT!!!!!
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December 2020 by Merlinda Grazier
It’s nice to have a Hallmark Store nearby, I found a lot of great stuff for Christmas decorations.
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December 2020 by Michale S.
Don't go here if you're black. Me and my mother had a terrible experience when we both came here individually. They'll follow you around the store but make it look like they're tidying up things and will ask 3 to 4 times if you need help. I thought money doesn't see color but I guess not..let's not forget it's HALLMARK not a crazy designer store
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December 2020 by Francesca Tate
I was in your store most recently on December 1. The staff is always friendly and helpful, and I especially love the chocolate truffles. This store has the widest--and most tasteful--selection of greeting cards I have seen in some time. I needed to buy four sympathy cards for particular situations, and ones that came across genuine. I found them at the Falls Pointe Hallmark store. Thank you.
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September 2020 by Caryn Lynn
When I entered the store on Monday, one lady was yelling at someone to leave her store or she would call the police, and another employee was barking at people to “cover your nose and mouth!” with such anger— anger worse than anyone from any business I have seen throughout this entire 6 months. It was the most unwelcoming and unpleasant environment imaginable. There is no way I would browse in this store for anything!
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May 2020 by Traci McAlexander
Always a great experience!
