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September 2023 by Jac Mik
They won't let you speak to anyone to cancel a monthly membership and won't call you back or pick up the phone. They say the one person who can cancel it doesn't work at that location. They say you're on a "list" to cancel then you never hear anything. I've been trying for 2 months to cancel my membership
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September 2023 by Andrea Harrington
Impossible to cancel membership. Go to a different hand and stone that can manage to be responsive.
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September 2023 by Abby Powell
I have been trying to cancel my membership for 2 weeks. Half of the time no one answers the phone. I have left multiple messages. I received one voicemail from someone saying they would like to go over all of my options before cancelling. I called back to leave a voicemail saying I’m not interested and want to cancel immediately. Apparently you have to cancel with the location you signed up with and I no longer live in NC, otherwise I would come in and speak to some one face-to-face.
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July 2023 by Kristy Shaver
Crystal at the front desk was great and very helpful! My masseuse, Stephen, is thorough and does a nice job helping relieve tightness and soreness.
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May 2023 by Amal Gebrael
Excellent Facial & Wonderful Experience! I came in for a facial without an appointment on a Monday morning, and Emma, the receptionist, was extremely helpful and friendly. The esthetician Hanna took us in at our preferred time. She was knowledgeable and patient as she answered all of my questions and explained everything thoroughly. She made suggestions but did not push any services or products. Emma then explained all the perks of being a member as well as all the gift card options. My overall experience was amazing! I am definitely coming back!
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May 2023 by Cynthia A.
I had a great experience at this Hand and Stone location today. The front desk attendant was nice and welcoming and my facial was heavenly! Kaina was my esthetician and she was nice, very thorough and the service was great. The location was clean and the rooms were super comfortable.
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May 2023 by Betty Mccarthy
I have asked to speak to a manager repeatedly and have not received a call back.
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March 2023 by Neha Patel
Reasonable priced hour long Swedish massage, $70 (had a Bogo deal from 1.5 years ago, difficult to find the card info bc they didn't give out physical cards). Nice staff over phone to schedule. Massage is good, the masseuse asks for preferences and feedback.
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March 2023 by Kiana Alston
I received my very first massage from Hadrien!!!!! Amazing!!!! Amazing experience overall, front desk associate was very welcoming as well, hate I didn’t get her name, but Hadrien gave me my massage & he was amazing, he is wonderful, wonderful, wonderful, that’s all I can say! I will definitely be returning.
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February 2023 by K Draper
Staff seem very nice here, however giving it a 1 star because I have been trying to cancel my membership for 3 months due to being out of the area and cannot seem to get anyone to answer the phone or cancel my membership via phone, website or email. NO response. I would NOT suggest buying a membership to any Hand and Stone for this reason, I do not think it has anything to do with this particular location it is how the overall business is run.
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October 2022 by Jill Drake
I have been a member for over two and a half years and for the most part I have been very pleased. They are a little short staffed right now but that’s expected like every place else since Covid. All therapists have done a good job and all have different techniques which is why I have tried them all. I see Sierra now for several months and she is awesome. I make sure I set up my appointments for a few months out so I don’t run into any issues getting my appointments. I would recommend this place to anyone.
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October 2022 by Will Monroe
Unfortunately I had to give a one star because they don't allow zero. A one star is generous for this place. Save your money and go to a real spa with real professionally trained massage therapists. I went in for a massage and facial and by far the worst I have ever received. After sending email to management staff her solution was for me to pay for another one. She told me my massage therapist is the best they have. I typically don't write reviews but I felt I need to warn everyone on this one.
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September 2022 by Keei M.
I am highly unsatisfied with the service I received today. I was told the duration of my massage would be for 1hour, instead it lasted for only 38 minutes. I told the front cashier this and she told me that there was nothing that she could do about it and I would still have to pay the full price. I feel ripped off!!!!! this was my first time at any massage parlor and I had high hopes. if you want to receive your full hour of service I highly suggest you to go else where.
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September 2022 by Marie T.
Wonderful massage experience today! I had yet to check out this location, but am familiar with Hand and Stone's model. I've had some really excellent and really mediocre Hand and Stone experiences at other locations previously. I liked that they had a last minute spot for me to be able to book. In this season of my life, scheduling is difficult and their online system where I could quickly snag an appointment the day before when I knew I could make it was great! This location is super clean with a nice bright and airy waiting room. I was able to complete my intake forms online so I didn't have to worry about paperwork there and I appreciated there was a space to check if I preferred my therapist to wear a mask. In my house we still have to be super Covid careful so this was appreciated.The therapist, Zach, was prompt and truly listened to the pressure I like and areas that I needed lighter pressure from previous injuries as well as areas to target (like my upper back). It felt like I shed months of back tension after the massage.If you know your schedule will allow for it, their membership is a great deal for excellent services.
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August 2022 by Kim Ahearn
Gavenn is a true healer, who can find all the blocked spots. Truly talented deep tissue masseuse.
