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March 2024 by Brittney Thorpe
Love the atmosphere and everyone was so helpful! My first time coming and Alicia was great ?
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March 2024 by Helen Michaels
Wonderful experience all around. Emari at front was so professional and helpful with a very welcoming demeanor. Robin, my massage therapist, was amazing. She was extremely professional and knowledgeable. She explained what she was doing and how it would help relieve my pain. After the massage I felt like a new person - the stiffness in my hips had been greatly diminished and I had a much better range of motion. Highly recommend Robin!
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March 2024 by F
Poor customer service
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March 2024 by Justyn Burgess
I booked a couples massage here for Valentines Day. It was advertised as 1 hour but it was only 45 minutes. I mentioned this to the lady at the front desk when the massage was over and she agreed that it's misleading on the website. I reached out twice to the company online before writing this review to see if they would somehow make this right and there has been no response back. I will never go here and again and the massage was AWFUL! AVOID!!!!
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March 2024 by Chelsea R
$270 for the worst massage experience I've had. We had a couples massage and my therapist was using brisk light hand movements (when I asked for very deep tissue). He was making noises and breathing heavy. My husband's massage therapist spent the majority of the time on his shoulders for no specified reason- it wasn't requested or communicated. The massage ended early and we were more tense than when we walked in. I submitted and a survey and heard from the manager. I replied to her with my complaints and never heard from her again. $270 for a couples massage for this????
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January 2024 by surita coley
This place is great and Ms. Noheli is a gem, very skilled and kind! ?They are lucky to have her at the Raleigh location. I’ve been recommending Hand and Stone Raleigh to all of my friends! Say I referred you and ask for Noheli?
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December 2023 by Andy Ingram
Awesome staff. Bought a membership and gift certificates. Looking forward to the first massage.
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December 2023 by Nina Meas
I love coming here and getting my facials done by Sidney. She is very knowledgeable and makes you feel like you've been friends for years. Steven also give really good massages. He works all areas of the body.
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November 2023 by Jerome Lakendra Huddleston
Haven't been able to reach anyone or receive a refund for unauthorized charges.
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October 2023 by Leslie M Maxey
Portia was great! My best friend treated me & I was amazed of how great I felt afterwards. Would definitely recommend.
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September 2023 by Mary Regan
I love Hand and Stone. I was a member for about a year and got great facials! I just live too far away to keep making this a monthly habit.Cancelling my membership was easy, so I am not sure what all the fuss is about in the reviews.
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August 2023 by B Devine
Noheli at the Falls Village Hand & Stone location is wonderful! She gives the best facials...highly recommend her!
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August 2023 by Ericka Reid
While I've gotten great massages and facials at H&S...the worst is that every great massage therapist I've had is soon GONE. And to make things worse it's nearly impossible to get an appointment. I have EIGHT in my account that I can't get scheduled...the spas are booked for months -- and that includes my "home" spa (N. Raleigh) and the other 2 nearest (Leesville Rd and the District) -- I shouldn't have to go to Garner or Wake Forest when there are locations nearer to me -- I thought that was the point of so many locations...convenience! Well this so-called membership is extremely INCONVENIENT. I've tried "pausing" my account which never happens and when I call about it a manager from my "home" spa is supposed to call me back and they simply have not. So credits just keep adding up. And yes -- I've gotten facials and used more than 1 credit on add-ons...but I shouldn't have to -- i joined for regular massages! If I cancel my membership, I loose them within a few months, but what does it matter if I can't schedule them anyway?? Money lost! RIDICULOUS and such a rip off.
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July 2023 by Deja Haywood
I have been coming to this H&S location for facials for about 7 months now. Noheli is amazing. She is so helpful and honest about skin care recommendations. During the facial she’s gentle, pays attention to detail, and very knowledgeable on the products used. Highly recommend her if you’re looking for an licensed esthetician.
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May 2023 by Jean Farrell
The folks that work there are fine but the business model and owner are terrible. Don't join their membership! My Mom tried to get out of her membership. I am helping. We talked to several managers, and went in person several times to achieve this. We put it on hold, used all her credits, followed their procedures. We started this effort in May '22. By October we had a few more visits in person to be able to speak to the owner in person. He said it would be canceled. Yay! No! In Feb '23 my Mom realized they are still charging her since Nov. We called and left a message, never heard back. We are now dealing with it on the credit card side. So frustrating. He went thru 3 managers during that time last year. Stay Away is my advice!