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February 2023 by CATTINA C. COLEMAN
So, unfortunately, I have to leave a review based off of my experience yesterday with a representative. I did not quite catch your name but she called me in regards to my application that I filed online and she asked me to talk about myself and explain why I was relocating. I have applied for many loans in my lifetime and have never had to explain why I was moving, or give a background explanation of who I am.To add insult to injury the woman I spoke to yesterday had informed me that I would qualify for an FHA loan due to my score, being under 700. I informed the woman that I was not interested in an FHA loan and that I was only interested in a conventional loan. She asked me about my properties that I own here in New York and I informed her that I was selling my properties upon my relocation. The woman then went on to tell me that she would be happy to help me with an FHA application instead. I again informed the woman I had no interest in applying for anything other than a conventional loan and that I had already been qualified and received a preapproval from a credit Union in the area and that I was actually only looking for options with Tawne.It seems as if she was more concerned with pushing me into applying for an FHA and deterring me from a conventional loan due to the fact that they make more money off of an FHA loan then if they were to do a conventional loan for clients. So when the woman at this company stated that your credit score had to be above 700 to get approved for a conventional loan she was lying and therefore, forcing clients, into FHA loans so their company can make more off of the backs of their clients. I informed the receptionist woman that I was a real estate investor and that I am privy to scores and credit worthiness and what the legal credit requirement for a conventional loan starts at 620. My score is 687 and is expected to go back to my original score of 745 due to my Amex card limits being paid back down.Furthermore, I intend to file a complaint to The Consumer Financial Protection Bureau and The Federal Trade commission if my inquiry for this fraudulent loan application isn’t removed from my report. It’s clear this lending company is only interested in pushing FHA’s off to minorities even if they qualify for Conventional loans which my credit, income, and the fact that I have $138K in my savings to back my complaint up. It’s sad that I had to experience this to bring some light to companies who profit off of fraudulently pushing FHA loans to over qualifying people for profit.P.S. Please tell the owner not to waste his breath coming under my review with a fake apology for my experience. You’re only sorry you got caught.
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February 2023 by Nicholas Harris
DO NOT recommend. Bad communication, customer service and do not make you feel valued as a customer. Shop elsewhere like I did and get better service and rates.
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December 2022 by Google user
Brad was our mortgage lender. We signed with him September of 2021 when interest rates were 3.50%. He advised against locking in a rate until our house had windows installed. In January Brad called to state he was watching Interest rates and would contact us in the upcoming month. He did not. When he did call, interest rates were 4.80% and climbing. He claimed he forgot to call us and that the war with Ukraine made the interest rates jump quickly. He offered for us to buy points to bring our interest rate down. Why would we pay him money for not looking out for us? We learned the harsh lesson of being our own advocates rather than trusting that people have our best interests in mind.\\nWe chose to go with a different lender.\\nBrad forgetting to call us is costing us $300 more per month. Extremely disappointed.
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September 2022 by Jen C
Brad was our mortgage lender. We signed with him September of 2021 when interest rates were 3.50%. He advised against locking in a rate until our house had windows installed. In January Brad called to state he was watching Interest rates and would contact us in the upcoming month. He did not. When he did call, interest rates were 4.80% and climbing. He claimed he forgot to call us and that the war with Ukraine made the interest rates jump quickly. He offered for us to buy points to bring our interest rate down. Why would we pay him money for not looking out for us? We learned the harsh lesson of being our own advocates rather than trusting that people have our best interests in mind.We chose to go with a different lender.Brad forgetting to call us is costing us $300 more per month. Extremely disappointed.
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July 2022 by Ahmed A.
Trent Olson Was very helpful and amazing he helped me closed on my new house best experience I ever had thank you Trent Olson and your team
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August 2021 by Bryan Boudreau
Suzanne was wonderful to work with. She took the time (numerous times) to walk through each transaction while setting clear expectations around what to expect. She was quick to be available day, night or on the weekends. We would recommend Towne Mortgage to others looking for their financing needs.
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June 2021 by Laura Hernandez
Trent and Kate are awesome! They were able to help my partner and I find a great loan.
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May 2021 by Heather Kidd
This was by far the easiest home buying process! Doug and Suzanne were AMAZING! If I could give them a 1000 star rating, I would. If you are thinking of about buying a home or refinancing, please give Doug and his team a call. You WILL NOT be disappointed!
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March 2021 by Hal Burns
WE HAD A FANTASTIC EXPERIENCE WITH TOWNE MORTGAGE. BRAD TALKED WITH US REGULARLY TO KEEP US ON TRACK. FROM MID DECEMBER TO MID FEBRUARY TO CLOSE.
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March 2021 by Blake Doiron
Thank you very much for helping us purchase the perfect home for our family. You all made the financing process of our home purchase a breeze.
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September 2020 by Eric Lewis
We had a great experience working with Doug Anderson and Jessica Lamb. We had a perfectly flawless loan process for buying our new home. Great communication and we always knew where we stood in the loan process. Made the mortgage loan process a pleasure during a stressful time. Thank you!
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July 2020 by Mary Royall Hight
Trent was knowledgeable, patient, and kind throughout our entire loan process. He helped us get a great rate!
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July 2020 by Erica Morales
We loved working with Jana! She was so amazing, she listened to our preferences and was never pushy with any home we didn't love. She worked hard to find us the perfect home and we are beyond happy. Jana, Maria and Anna where such a pleasure to work with. We highly recommend HPW.
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July 2020 by N Minori
We worked with Trent Olson and man he did not disappoint! He worked diligently and efficiently to get us into a home. He has so many resources to help his clients out. We have and will always recommend Trent and his team to anyone looking for a mortgage! Our expectations for this process were exceeded by this team!
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July 2020 by Jeremy Poling
Worked with Trent and his team. They were very responsive to any questions I had. They make it very easy to make it through the loan process. A great team to work with.
