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March 2024 by Karen Harris
The people have always been friendly and professional- my tax preparations have always been done in a timely manner/ always have an easy experience when scheduling appointments. ?
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March 2024 by Haley Goodwin
Customer service was amazing! Djuana is heaven sent, so considerate, patient and knowledgeable. I came in with so much confusion and misdirection and she helped me get back on track. She even stayed past her shift to help me prepare better for next year. I couldn't have been blessed w a better experience. Not everyone these days goes above and beyond so Djuana truly is a gem.
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April 2023 by Sheetal Telang
Had the worst experience with the tax preparer. We waited over an hour after our appt to even start, then she told us she could not file our taxes as she dint know how, and we would have to come back to see her colleague. I’d recommend staying far away from this branch.
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April 2023 by Pax Morse
Waste of my time scheduling me for an appointment and then saying I didn’t have one. Then when I ask questions the Asian lady can’t answer them. Going somewhere else. Went to location in Cary and was seen immediately no appointment.
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April 2023 by Terrence Coston
Decided to try H&R Block over TurboTax this year...BIGGEST MISTAKE OF MY TAX HATING LIFE!H&R BLOCK IS THE LITERAL ACTUAL WORST!Paid $300 dollars for them to tell me I OWE THE GOV $121, AND THEN DIDN'T EVEN SUBMIT MY TAXES FOR ME I STILL HAVE TO DO THAT PART MYSELF!!!!On top of that the sequestered all my tax documents and kept them UNTIL I PAID THEM TO NOT DO MY TAXES FOR ME!Oh and btw, i checked turbo tax shortly after, Turbo Tax would have done the same exact thing except it would be $90 and they WOULD SUBMIT MY TAXES ON MY BEHALF FOR ME (like they've done for me every year i've ever used them [since 2006]) AND CAME UP WITH THE EXACT SAME INFORMATION AND I DIDN'T EVEN HAVE TO LEAVE MY HOUSE TO GET IT DONE!WILL LITERALLY NEVER EVER EVER EVER USE THE BLOCK AGAIN! LEGIT SCAM ARTISTS. LITERALLY PROVIDES NO LOGICAL BOOST TO HAVING TO PAY $300 DOLLARS TO DO WHAT TURBO TAX DOES FOR $90 (assuming you have anything in addition to your W-2, straight W-2s are free from what i remember).
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March 2023 by Michael Spinosa
Wonderful experience and our tax agent was amazing! Took less than 15 minutes and she was absolutely thorough!
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March 2023 by James Dawson
Ripp of. Didn't do what they said my taxes were still rejected and paid them 200 dallors for no reason
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April 2022 by R Mac
DO NOT USE THIS OFFICE.Georgia was unprofessional, rushed me through my return and entered inaccurate info causing a delay in my return. I asked for pricing and was told that it was according to pages no price per page no printed info. Paid 355.00 and still have no info on my return and its been over a month. I called for an update and was met with a rude rep. that HUNG UP ON ME. I WILL NEVER USE HRBLOCK AGAIN and I will be reporting this interaction to the BBB
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April 2022 by Jason Danahy _ Staff - BrassfieldES
I was pleased with the experience and Kazem's professionalism. However, I am needing to make corrections to my filing once I receive a refund. It's a little bit frustrating but I trust that Kazem will handle it properly the second time.
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April 2022 by Azra Ljaljic
This is my 2nd year with H&R Block. First year everything went right and this year everything went wrong. I had to return in one day 3 times to the location because of missing forms that I needed to mail in. 2nd time I went in, they told me they filed state taxes electronically and all is good. Received call back within 30 min of leaving the office to come back as they found out tax was not filed. This is absolutely unacceptable for the fee I was charged. I will not return to this or any H&R Block location.
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April 2022 by Noah Becker
Georgia was wonderful to work with, very efficient and knowledgeable. I look forward to working with her for years to come.
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April 2022 by Casey Mason
Bait and switch pricing. Ended up paying over DOUBLE what we were told at the original appointment. Very poor communication and customer service on top of a terrible experience.
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April 2022 by Eugene Leung
love loulie. Used her for years and she remembers all of my details
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March 2022 by Freddie Gerry
Our tax preparer is very knowledgeable and good at conveying information to us. Very professional and personable.
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March 2022 by j gang
Even though I can do my texts myself it's nice to have the security and to have a A tax professional To work with in case I missed something or Didn't realize that there was something else that I could get on my return
